Date created: 2019-02-02
Terrible Furnace and service
First, the blower motor failure as many others has reported. Second,
during the polar vortex, the second did not kick in and caused our house
to almost freeze. What a waste of money.
Date created: 2018-09-24
Unreliable high efficient furnace
Installed this unit in 2012, was sold on the fact that it was the best
high efficient unit on the market. Paid a lot of money for it. In 2016, it stops blowing heat. The furnace would turn on, but the heat is not coming out. Called a technician, he said that it's the inducer motor, luckily it was replaced under warranty. This year, 2018, tried to turn on the furnace, it started doing the same thing. Will have to call the tech again, but this time will have to pay out of pocket. Carrier used to be a good brand, but these kind of shenanigans are going to cost them their market share. I see from all the reviews, this unit is problematic. Carrier knows about it, but doesn't care.
Date created: 2018-08-09
Done with Carrier
Professionally installed in 2007. In 2013, the inducer motor crapped out and we called a technician to replace it in the dead of winter. Now it's the spring of 2018 and I'm replacing the inducer motor yet again. Over $2000 of repairs in 11 years. Whatever we saved in natural gas bills because of this "high-efficiency" unit was lost in repair costs. Carrier discontinued the flakey inducer motor originally supplied with these units in 2015, but to the best of my knowledge, no recall notice was issued. Will not be buying any more Carrier products.
Date created: 2018-05-27
No trouble at all
Installed Sept 14, 2006 no problems at all. Replace furnace with good
filters every 3 months. Have air ducks cleaned when needed.
Mississauga, Ontario, Canada
Date created: 2018-02-09
Totally Unreliable Furnace
Bought the Infinity 96 in Oct 2007 from Sears Canada and 2 years after
in April 2009 it started to malfunction. It was leaking fluid and not
communicating with the thermostat. The pressure sensor and pressure
switch had to be replaced. It's now Feb 9th 2018, the dead of winter and
the inducer motor is dying. There is no warranty because 5 years have
gone and the furnace is just a few months over 10 years old. But this is
supposed to be Carrier -- the much touted furnace for reliability and
performance. The only warranty left on the furnace is the heat
exchanger, so I will repair it till it dies (in 10 years would be a
Godsend). I do not recommend this furnace even with all the rebates --
provided it comes with a ton of warranties.
Date created: 2018-02-09
Unreliable and a total disappoitment
I bought the Infinity 96 in 2007 from Sears and 2 years after the
pressure sensor and pressure switch went defective and the furnace
leaked fluid. O had no heat. Then in January 2018, in the dead of winter
and as I write on Feb 9th 2018, I am looking to get the inducer motor
replaced because it is dying and making a loud humming noise. I decided
to keep the furnace because the heat exchanger has limited lifetime
warranty. I read that snow blowers are supposed to last more than 10
years on average, let alone a Carrier that is touted to be one of the
best in the market! I have to say that the appliance is overpriced, even
after all the rebates, and one is paying for its name and perhaps
franchise value. I will not buy another Carrier and I don't recommend it
unless it's priced very competitively and comes with generous
Date created: 2017-11-24
7 years old and looking at $2000 in repairs
Purchased and installed the Carrier Infinity 96 in 2009 and until this
winter worked well. High pitch squeal/whistle started coming through
vents as soon as it was turned on this fall. Called for maintenance and
tech told me today that the inducer and blower will need to be replaced
in the near future as they are known to go on this model. Cost to
replace both about $2000. This unit has been spotless for seven years.
Absolutely no reason other than known faults that a furnace this
expensive should require such costly repairs less than halfway through
its marketed lifespan. Furious with carrier that they did not do a
recall on the inducer at the very least since it is a known problem that
has failed within and just past warranty.
Date created: 2017-10-31
Ongoing trouble with Carrier 96
The exhaust started to smell, the ignition sometimes wouldn’t work for
hours at a time and then would go “poof” when it finally did light.
Replaced a gas valve for about $600, and I later became suspicious that
was the problem. In fact that didn’t solve the ignition or smelly
exhaust problem, and now the co alarms in the house started going off!
So replace the condenser for another $600 labor, although part is
covered under warranty. The technical expert at this leading Calgary
hvac shop admitted to me that high efficiency furnaces don’t really save
any money, due to the cost and frequency of repairs. Now 11 months later
the exhaust stinks and the alarm shows co in the house, again. I have an
appointment with the tech tomorrow.
Date created: 2016-11-29
Installed this unit in Oct. 2005. Within 1 year, the circuit board
failed, and although the cost was covered under warranty, the tech said
it would have been $900 without coverage. Fast foward to Nov. 2016, and
same circuit board failed again. Not to mention water leaks in the unit.
I call the original installer and although the Infinity 96 was sold as
"top of the line", suddenly we are being hard sold on a new 3 -stage
unit. I think a furnace should last longer than 10 years and common
circuitry failures indicate a design flaw to me.
Date created: 2016-01-25
Done with Carrier
Furnace installed in 2010. In 2013 had a problem with the inducer motor. Service
man oiled the motor as he said it wasn't under warranty. It lasted one year,
had to be replaced and they did replace it under warranty. Now in 2016,
it's starting to make the same noise again. Not under warranty now, hope
it's not the same thing again. No more Carrier products!
Date created: 2016-01-05
Experience with this furnace
Installed in 2007, in 2008 no heat; problem with the condensate filter
(plugged) - how the heck I don't know! Cleaned by service man and
worked well. Then in 2013 the thermostat malfunctioned. This was
replaced by the service man. Then again in August 2015 the thermostat
was replaced again by the service man. No heat, this worked. Then on
January 2nd had no heat again. Now we have to replace the motor unit
(there is a motor and a fan together). Cost $850.00 just for the unit.
Could hear a rubbing sound from the little motor that is attached to
the fan. I was told that this may have to be replaced as it is
overheating and cutting off. My old furnace may not have been high
efficiency, but it lasted over 30 years with a few service calls. The
replacement of this motor unit is about half the cost of a new furnace!
Is Carrier screwing people, doing fraudulent advertising? Total cost to
get this going could be about $1200.00. This is not high efficiency
(only for the Carrier makers).
Date created: 2015-05-02
I'm a service tech. We sell Trane and Carrier. We dropped Trane. Their
stuff got real bad when they went to selling at Home Depot. As far as
evaporater coils leaking for air conditioning, you can thank your
Uncle Sam for that. It's every company, making the coils metal as thin
as possible to meet efficiency standards. In fact, I know of customers
that went through two coils in 8 years. And not a Carrier unit, either.
If you're dealing with a certified Carrier dealer, some of these
problems would be easier solved. I know. Carrier is a great company to
deal with. Here is some advice: a high efficiency equipment is great,
but all the money you saved on utilities is out the window on repairs
unless you have very high bills. For me, I'll be putting a 80%
something gas furnace in. And I'll still save money because I'm
getting rid of the standing pilot, which cost about $10 a month. And
yes, it will be a Carrier gas furnace with A/C and an ECM blower motor to help with comfort.
Date created: 2015-03-22
Won't buy Carrier again
Installed in 2006, the furnace broke down 4 times, and here in 2015 the
furnace is leaking water from a rusted-out evaporator. I think a $7200
(with A/C install) furnace should last a hell of a lot longer, considering it's only turned on half the year. I will rebuild it myself, make do. But I
will replace it with something better (anything).
Ottawa, Ontario, Canada
Date created: 2014-11-13
Very satisfied after almost 10 years
We went from a mid-1980's furnace to this high efficiency one in 2004. It
has worked without an issue since the install. The high efficiency has
reduced our gas consumption and paid for itself years ago. The DC fan
also uses less electricity, so savings there both in the winter and in
the summer (when the A/C is on).
Date created: 2014-11-04
Do not buy it.
The blower quit after only 3 years, with no warranty. Now, something is making a humming noise. Hmmm...
Date created: 2014-09-09
Inducer fan motor failure
This furnace is just over 6 years old. The inducer fan motor failed.
Cost of a new one is over $940. The Carrier warranty ran out just over a year ago. Customer care is not interested in any form of assistance. Basically told
me to get lost - politely. It would have been easier communicating with a
brick! Last time I buy a Carrier product. A motor like this should last the
life of the unit.
Date created: 2014-07-23
Carrier is Junk
As part of new construction, the builder installed a Carrier Infinity
gas furnace (Model 58mbv) in April 2006. In June 2011, the blower motor
went out. Since it was outside of the 5 year waranty, cost to replace
was $1,029. In June 2014, started to experience air conditioning
problems. Like others that have posted on here, the cause was a leak in
the evaporator coils. Cost to replace was $1,500. So in just 3 years, I
have shelled out over $2,500 on this piece of junk and the furnace is
only 8 years old. I had a Trane furnace and air conditioner in my other
house and never had a repair problem with either the furnace or air
conditioner in 17 years. Wish now I would have insisted the builder
install a Trane furnace and air conditioner. Never again will I have
Carrier. If I continue to have problems with this furnace, will cut my
losses and replace the Carrier furnace with a Trane furnace.
Date created: 2014-01-03
Don't buy a Carrier Product
We purchased an Infinity 96 Furnace in 2005. It has stopped working
every winter. Most repairs were not covered under warranty. We purchased
the furnace from Cozy Comfort Plus Inc. In Toronto, on and when we
complained, they said they'd be happy to sell us another furnace. This
year we have a warranty with Direct Energy but they've been out three
times in the last three weeks and can't seem to keep it going. It's now
5 degrees in our house. My wife and children are in a hotel. Don't buy a
Carrier if you don't want this to happen to you!
Date created: 2013-06-02
58uvb60-14 2 stage
Had my Carrier installed by one of Carrier's recommended dealer in
Kentwood, Michigan. In August of 2010. This would have been my 3rd
summer turning our ac on with zero results. Repairman came out, we were
his 4th call this week for same unit and same problem, corrosion coil.
What was suppose to be a 3-hour warranty job turned into a 2-day process
due to the toxic chemicals that were now in. y system. I was also told
that, although Carrier is aware of the faulty coil they will not cover
the labor. Here is the fun part, a friend of mine in a different town
had the same unit installed and all parts and labor were covered. Stay
tuned, we will see who is telling the truth soon. Carrier or Kentwood
Plumbing and Heating. The biggest issue however is Carrier has a huge
issue with the coils and they need to do something about it. We had
toxic chemicals in our unit, who's to say if my family was breathing any
of that in.
Date created: 2012-10-18
Very disappointed in the Carrier furnace and the company. We bought a
Carrier furnace 6 years ago ($5600!) and 5 years later we started having
problems. We have had to pay for many service calls and now it's finally
broken down- basically, the cost to repair is too high and with no
guarantee that something else won't go wrong we figure we may as well
invest in a new furnace... but it certainly won't be a Carrier!! ...Nor
will I recommend this product to anyone.
Date created: 2012-10-09
Bought the furnace and less than a year out of warranty the ventor motor
has died. Carrier would not stand behind the product. For a "so-called"
premium product (at least one with a premium price), I would have
expected better reliability and at least a customer service department
that gave a damn. Parts are very expensive - better to stay away from
carrier and buy a product from a manufacturer that is reliable.
Date created: 2011-11-14
Infinity is Total CRAP! Will never buy carrier again...
Have Infinity hvac system installed brand new in one of my rentals and
has had to be serviced at least 3 times a year. Average cost is around $400
for labor and they always have to wait for a part which is "covered"
under warranty! Both ac & heat are a problem. Will be going with Trane
or sears for other properties.
Date created: 2010-02-28
Warm and fuzzy from our Carrier furnace!
We love our Carrier furnace (Infinity 96). The heat is always
consistent. It is quiet and it heats our house very evenly. We're moving now and planning on upgrading the furnace in the new place - I don't think that we'll choose any other brand.
Date created: 2006-12-20
I have been installing Carrier furnaces since 2000. I have lost count of how many 96% Infinity 58MVB / 58MVP furnaces we have installed and honestlty would not use anything else. As a contractor I can sleep at night knowing that our installations are up and in operation keeping our clients warm and coo, 24/7. For ownership, if I put them in, 88HVAC owns the responsibility of keeping the unit running. They are quiet, long lasting and trouble-free. My mom has one, her neighbor, and my cousins all have a 58MVB in their homes. Oh, by the way, Carrier are at the apex of their brand. Their other brands are good, but are not Carrier. I had two inducers fail on me, on board in the last 6 years. And Carrier replaced it immediately under warranty, no hassles.
The Infinity 96 is available in different models which vary in efficiency and capacity.