Date created: 2019-02-05
Heat Exchanger Problem
This unit failed on us on probably the coldest temps we have ever
experienced. The heat exchanger died last week in the middle of the
night last Wednesday morning--it was -26 below outside. Inside temp fell
to 44 degrees. Of course, it was several hours before we could get a
Technician out because of the demand. The Tech managed to get restarted
but it died totally the next morning. It made more sense to replace the
entire unit than repair it. The unit was installed in 2005. The unit was
finally pulled very late Thursday and replaced by Carrier. In the meantime, we experienced a number of frozen pipes and some water damage. So
all this has been very expensive. This unit had a number of repairs in
the past 14 years and they were not cheap. The exchanger was supposed to
be warrantied 20 years. Well so much for that.
Date created: 2019-01-02
Take a PASS
I had this installed when I purchased home a few years ago. Do not
purchase Bryant variable speed furnaces. The idea is great, but the heat
exchanges are of poor quality and crack frequently. I have had to
replace the gas valve and hi/low limit switches several times and will
be again it seems as it is operating in low heat again. Multiple,
expensive repairs on 4-5 occasions. One was just last spring and now I
just got home from a X-Mas trip and house at 50 degrees again. I have
multiple rental units with el cheapo furnaces and they do not go bad on
a yearly basis. Flawed Design not just my opinion, but that of every
service guy who works on them. I am very handy and should have replaced
it over the summer.
Date created: 2018-11-01
Bad heat exchanger.
This is my second unit in 10 years at a cost of $10,000 plus. Each
time it is the heat exchanger. The companies that put these units in
tell me me that the unit is sooted up from a low gas flow and the
warranty is void. How can you produce soot from a low flame? The only way you can soot up anything is by having excess fuel. If the heat
exchanger is blocked or restrained, then you are going to have a rich
burn causing the soot build up. If the fuel passage into the exchanger
is open, you will not have soot. So how is the fuel and soot build not
the fault of the blocked heat exchanger? I can't afford the cost of $5,000 plus to keep replacing this furnace. That amounts to $1,000 a
year to repair for a furnace that is supposed to last 20 years. The
warranty for the heat exchanger is nothing more than a selling point
to sucker you into buying the Bryant unit. I think we need to start a
class action suit to stop this from going on further. The product is
defective and needs to be fixed.
Date created: 2018-09-19
The heat exchanger failed after 2 years and replaced. Failed again 5 years later. Lifetime warranty for parts, but labor is pricey. I might as
well replace the whole thing with a more durable brand.
Date created: 2018-02-28
I can say after today Do not buy a high efficiency furnace from Bryant.
I bought in good faith what I thought was a good quality high efficient
furnace. I now have had to pay over 1200 for a blower that is (get this)
no longer available and has to be special ordered therefore the huge
amount of money. This is crap and it is only guaranteed for one
year!!!!What a bunch of bull. I was informed that I could almost buy a
new furnace. Well I"m not and I want your head honchos to give me a
call. I will make this product and this company known as long as I am
alive. That they are out not in the best interest of the consumer. Do
not buy anything but the lowest quality and pick a different company. Or
you pay in the nose for something that is obsolete. I want a new furnace
from you Bryant and God knows I due not want what you call a top line
Thunder Bay, Ontario
Date created: 2018-02-20
Spent a lot of money to get my furnace replaced and chose this unit
based on a recommendation from the installer. Have had nothing but
trouble. Routinely shuts down after failure to light, requiring another
service call. After only 3 years, had to replace the heat exchanger. Are
you kidding me? No cost to me but totally unexpected and unacceptable.
Seems to need service continually in order to run properly. Would never
purchase another Bryant product.
Chagrin Falls, OH
Date created: 2017-12-22
Lemon - - Lemon - - Lemon
I started having issues with this furnace within weeks, and it never
was repaired correctly. The unit is 7 years old, and now I am told
it is shot.
Date created: 2017-07-08
Inherited good furnace
Bought house in 2016, furnace had been installed in 2004. Was rental;
not maintained and fan got gunked up, threw clunky vibrations. Other
maintenance issue was clogged water drain line. Both fixed and furnace
runs great. Everyone who came to address main issues fawned over our
furnace ("boy, that's a really great furnace, it's held up pretty dang
well!" Say these mn furnace guys). May be elderly, but in great shape--
so no replacement on our horizon. It can get noisy, unsure if that's the
furnace or our ductwork -- possibly furnace is undersized at 60 kBTU for
our house (~1350sf) and northern clime. We are actually kinda shocked
this 13-year-old furnace is chugging along so dang well. They say
incredulity is the highest form of praise!
Ottawa, Ontario, Canada
Date created: 2016-01-27
Evolution 90 I Plus needs more evolving
Installed in 2005. Started intermittent problem in 2011. Supposed to
have a 10 year warranty but ****** ******* said it was only 5 years
since I didn't get them to service it yearly (which was apparently
mandatory, I find this out when I call them in 2011). Problem is code 14
"ignition lockout" which occurs after three failed attempts to ignite
the gas burner and provide heat. Between 2011 and 2016 the furnace was
almost totally taken apart, cleaned, inspected, and tested. Had the gas
valve replaced but same code 14 problem. Told it can't be fixed until I
have a hard fault, complete failure by a wannabe service tech from **
******** in Ottawa. The latest contractor spent over 6 hours gathering
data from tests and bouncing it off technical support without any
success yet. It looks like I will have to replace the furnace to get
satisfaction since nobody can find anything wrong yet. The latest
contractor says all readings are within normal operating ranges and he's
frustrated with having failed to find the problem despite technical support
from the manufacturer. Pretty frustrating for me as well. Anyone know a
trustworthy supplier and installer that's reliable in Ottawa ?
Chilliwack, British Columbia
Date created: 2015-08-12
Lawsuit on coil
Since I bought the furnace and heat pump from Bryant there is a lawsuit
stating that the company knew about the faulty coil that I myself had to
replace for an amount of $604.05. At this time the lawsuit is in the
U.S. But I presume that it will follow in Canada since I had the same
problem and also other clients of Bryant with the same effect coil.
Regina, Saskatchewan, Canada
Date created: 2015-07-23
High repair costs
I purchased a Plus 90i furnace in 2004. It is now 11 years old. Recently
a noise appeared in the furnace and the Bryant service people tell me I
have to replace an exhaust fan assembly costing approx $1100 plus labor
to install, but they say Bryant has developed an improved fan assembly.
If Bryant saw the need to improve this fan assembly, why didn't they
issue a recall to have these fans replaced at no charge to the
consumers? Instead Bryant just waited until these fans caused problems,
thus letting their consumers pay this huge cost amount. Again, corporations like Bryant are abusing consumers. I will likely not ever
purchase another Bryant product.
Date created: 2015-02-01
Minor failure - covered by the warranty
The Bryant 355AAV was installed by a reputable HVAC company 4 years ago
in my newly-built house. The same crew did all the duct work, hrv, and
electrical connections, so there can be no finger pointing. Overall I'm
very happy with how the unit works. It's reasonably quiet in the basement
mechanical room, and keeps the 2000 square foot house at an even temperature. I particularly like the Evolution system programmable thermostat; it's great for vacations and adjusting heating cycles for nighttime, etc.
The furnace started making a grinding noise at the start-up of the inducer fan last September (2014). The installers put in a new unit. As with most things these days, it is not just a fan, but a total "module" which I was told is more than $400. The first replacement was faulty and they ordered another. Four-plus winter months now, and this one seems fine. The part cost was covered under warranty, but I paid an $84 labor charge.
So the operating cost of the furnace over four years (gas cost aside) is $160 for 2 routine servicing visits plus the $84 to install the replacement part, or $61 per year, plus filters. I've got my fingers crossed reading some stories here, as everything but the heat exchanger goes off warranty in 8 months...but so far, so good.
Date created: 2015-01-28
This unit is noisy, especially when the second level comes on. It was
7 years old when the blower motor died. The replacement was $900.00.
Its warranty was 5 years. We really feel ripped off and will not buy
Date created: 2014-09-13
Furnace came brand new with our new home. Complete junk. This furnace
breaks down every single year and has never functioned properly. The
only thing the furnace is consistent with is draining my bank account to
repair it. It currently makes a grinding noise upon startup, overheats
and then shuts itself off. After a nice argument over the phone, I was
told it's only covered under warranty if there is no heat. Don't waste
your time, this is the worst, junkiest, crappiest piece of garbage we
have ever used.
Date created: 2014-07-11
I have three Bryant evolution systems at our home including one in a
separate guest house. The compressor on one failed within a year after
installation and was covered by warranty. The blower motor on one of
the furnaces failed recently in the sixth year of its life and was no
longer covered. I have been doing regular six month service! The
replacement cost $1170 of which the motor was +/- $900 (they won't tell
you what it costs because you can only get this GE motor with the
service module which they make you buy) from Bryant. I called Bryant's
home office to find out that there was no relief and that the warranty
of five years was up. They would absolutely tell me nothing else not
even what the part cost -- very dissappointing call! I kept the old
motor and am told by a motor repair shop that they can put in a new
bearing for $75 but can't test it because the service module is
proprietarty! I'm going to try it for when the next unit fails. I would
strongly reccommend against buying bryant and carrier is the same thing!
They rape you on parts and the quality is questionable!
Date created: 2014-01-09
Heat exchanger warranty
Just want to tell everyone I am the second homeowner for this
furnace. I love it, but the company will not stand by the forever warranty of
the heat exchanger, because we don't have a receipt from previous
owners? Plus, they bought the furnace from the previous company that
installed the furnace. They have all the information on file??? Well
you tell me... Now we will have to buy a new furnace. Would you do
business with them? We don't know what to do. By the way we love the
Bryant evolution plus 90I. They tell us oh it's the cadillac of
furnaces. Well what would you do? Thanks
Date created: 2013-10-12
What Could Be Better
After 24 years of service, our Bryant furnace finally died.
What could be better?
Date created: 2013-09-09
Blower Motor Goes After 12 Years
Blower motor goes after 12 years, over $1000.00 to replace.
Phoned them, they're unwilling to assist in any reimbursement.
Had a Lennox for 30 years prior, NEVER, any major repairs.
Date created: 2013-05-24
Bryant Furnace After 2 Years
Had the Bryant professionally installed 2 1/2 years ago. Already the
major component has completely failed. Need the entire inducer assembly
replaced. Thank God on warranty but a big service bill was on me. I
cringe to think of all the other components that will start to fail.
Bryant is a classic example of 'Made in China' planned obsolescence. Think
it over before you buy a Bryant.
Date created: 2012-05-22
Read it all through
I have worked on furnaces for 7 years. I started with Bryants and moved
to a company that sold Lennox. They are both great brands for
dependability. Read the negative reviews carefully, friends. Most of
them revolve around poor installation. There are technical flukes that
can happen outside the range of warranty, but Bryant has a 10 year
warranty. That's on a 5,000 dollar piece of equipment. How many of your
30,000 dollar cars even come close to that? (Settle down, Kia owners, I
know.) The point is, read all the info in each review before making a
decision. A lot is opinionated and a lot is poor installation. That is
not related to Bryant, but to the dealer you chose. Consumer reports has
a top 10 list, check it out. Goodman is not in top 5 on that one, just
look. I have been in these machines and in 6 homes a day for 7 years
Date created: 2012-03-26
I just had the new Bryant Plus 95I Preferred Series furnace installed. I
pray we don't have many issues and can save on heating and electrical.
This is a 2 stage furnace with a dc motor and 60,000 btu.
Date created: 2012-02-06
12 Years running without a hitch
I guess the best furnace is the one you just don't even notice. I've
had this quiet furnace in my house for almost 13 years now. I have to
admit I don't do the scheduled maintenance every year, but it doesn't
seem to have mattered so far. I don't know what else I could ask for in
Date created: 2012-01-10
BEST FURNACE I EVER HAD
Had a goodman before which I hated--switched to a bryant variable speed
unit. This thing is so cool. I never thought I would be so excited
over a furnace but after that goodman experience its nice to have a warm
home when you come from work. It's so quiet that I rarely know its on.
St. Paul, Minnesota
Date created: 2011-10-22
Fragile high efficiency furnaces
We have a Bryant Plus 90I (355 mav). It cost about $5000 for furnace
and installation seven years ago. Installation was botched and furnace
was almost ruined due to a number of issues. It generally needs
service every year and this year we had a new inducer board installed.
The furnace ran a few hours and this item failed. If you want to know
what is going to happen to companies such as this look at the
appliance market. Five years ago there very few "foreign" brands and
now they are dominant.
Date created: 2011-10-12
Plus 95 Evolution Furnace
Installer advised Bryant furnace Evolution Plus 90i can't be made to work on "comfort" settings, consequently blows only slightly warm air, which causes
wind chill in house.
Near Winnipeg Manitoba
Date created: 2011-08-20
Almost lives up to the promises
New house and the top-of-the-line Bryant Evolution Plus 90I 60,000 btu
furnace with matching HRV and Bryant Evolution Puron 2 speed 2 ton
outdoor unit. If installed and maintained properly, unit works great.
Most technicians are baffled by it. Very important at the start of heating
season to "prime" the condensate drain trap and ensure condensate drain
is free, otherwise you will have a horror show of problems. I have
learned to do routine servicing myself, at least I don't fubar it
working on it!
Date created: 2011-05-04
Very quiet. Much lower utility bills. Love the Evolution controller
thermostat. More even humidity control.
Date created: 2010-05-11
Bryant Furnace and Air Conditioner
For 19 years now my Bryant Air Conditioner keeps on running. It is one
of the first scroll compressor units available and just won't stop. I'd
really like to have one of the new Puron High Efficiency unit installed
so please old unit fail this year. My newer Bryant 90I furnace with the
variable speed and Evolution technology is the best furnace that I have
ever owned and I've relocated many times in the past so I've seen Lenox,
Trane and others in my own home but none heat as quietly and provide the
comfort the new Bryant does. I get both my units maintained every year
so I'm sure that has contributed to the lack of failures and smooth
quiet running. This manufacturer makes a fine furnace and air
conditioner but make sure you are buying from an industry professional.
I think that makes a difference too.
Date created: 2009-05-16
I purchased a Bryant 355a model high efficiency variable speed furnace
about 8 years ago. I don't think I could have made a better purchase.
The heat has worked seamlessly for over 8 years now and I haven't
touched it other than some routine maintenance and changing filters.
It's also quiet and cut my heating bills by almost 50%.
Pleasant Grove, Utah
Date created: 2008-09-05
The Bryant 90I system is a great system we had a 80% Bryant system
before and because I am a hvac contractor wanted the best for my house.
Some of the problems that I read about are installation problems where
the service tec fixed a part but did not find out why the part failed.
Of course there are brands that we will not install because they cost us
money in call backs. Bryant Carrier and Payne are great systems and I
make money on these units.
Date created: 2008-02-21
We bought the Bryant 90i furnace with air purifier and humidifier, and it has been great. We have the maintance service twice a year, and so far that's the only thing we've needed done to it. I have asthma and allergies, and the air purifier and humidifier has really helped.
The only complaint I have is the cost of the furnace filters. But, if you have your ducts cleaned out regularly, you don't have to change them as much.
The Evolution Plus 90i is available in different models which vary in efficiency and capacity.