Consumer Reviews of WEIL-MCLAIN boilers
Read more about WEIL-MCLAIN boilers
Reviews by Series
- CGa Gas Boiler (17 reviews)
- ECO (3 reviews)
- Evergreen (2 reviews)
- Ultra (29 reviews)
- WGO Oil (8 reviews)
- WTGO Oil Boiler (5 reviews)
Date created: 2016-12-05 Name: Joseph
Location: Central Massachusetts
"Great Product, poor quality control and customer support"
I bought an Ultra CT wall hung boiler. It had been excellent. However, a few weekends ago a small tube in the unit sprung a leak on a Saturday morning. Luckily the unit is not in my cellar but the floor utility/laundry wooden floor was covered with water. I called my plumber around the corner who came within the hour but it was Saturday. He didn't know what to do. He said: "Joe, you will just need to empty water out of the pans." So be it. A small black tube the size of a spaghetti that goes to a readout dial on the top of the unit (shows temp.) had melted and was 1/2 cut and was leaking constantly. During the manufacturing, the black tube had been left resting on the fire box which gets very hot. I would have had to empty a 3 pans every 15 minutes if I hadn't rigged up a funnel system that drained into a hole in the floor and down into my 1791 farmhouse's dirt cellar. This Niagara Falls went on for a week until my plumber installed a new tube. So problem #1 is poor quality control. This would not happen in Germany! I called Weil Mclain. My bill was only $254 and that included labor. They would not talk with me. I had videos and photos of the problem. I had my paid bill and cancelled checks for $12,000 US dollars. Yet they required my plumber to call them for the price of the part. No reimbursement for labor on any of their products. I had a choice to install a Biderus or Veissmann. I figured that I would buy American. I have a Veissmann in another house (perfect) and also had a commercial condensing Buderus boiler the size of a VW. Superb! The problem here is quality control and customer support. When this boiler bites the dust, you know what I will choose.
Date created: 2016-11-28 Name: Paul Goodhue
Location: Shrewsbury NJ
"Piece of shit in my basement"
$1000 for repairman to replace every part and all I have is a boiler that does not work. Never will I buy Weil McLain again
Date created: 2016-11-12 Name: Alex
We purchased the house partly because the sellers had a brand spanking new Weil-Mclain SGO Gold Series oil boiler with tankless water heater installed just over a year before for a cool $10,500. Well, that thing is a pain in the a$$. We had it serviced at least three times since and it left us without heat and hot water in the dead of winter at least once. The recurring problem appears to be the part that regulates the water level which has failed again this morning after being replaced less than a year ago. We have to drain the excess water every few days to prevent from entering the pipes and radiators. Now the warranty is over and the new part will cost us over $500 out of pocket. The sellers seemed like nice people but I really feel like choking them right now...
Date created: 2016-11-01 Name: m. snyder lindblom
Location: Birmingham, MI
"Weil McLain WM97+70 CT Wall Mount Boiler Propane or Natural Gas"
This boiler cost 8000 dollars to install and is used to heat a double garage only. We have had to replace the board twice. Now the board and the blower are not working. There has to be something wrong in the manufacturing/design process to have this level of problem in such a new product. It is less than 5 years old too.
Date created: 2016-09-29 Name: W. Bowser
Location: Big Sky, MT
"Buy something else"
I don't see my model in the pull-down menus so it is a propane-fired Ultra Series 2 and the manual that comes with it covers the Ultra-80, -105, -155, 230, & -310. My unit has been installed for 11 years in Montana. Unless you enjoy frequent visits from your plumber and have a bottomless checkbook for repairs, look elsewhere. This unit is designed to fail, has failed on numerous occasions, and Weil-McClain's warranty service is crap. Weil McClain will provide the parts but I had to pay shipping and installation, which were the majority of the costs in one instance. The boiler (heat exchanger) is allegedly cast aluminum, more like pot metal. The first one corroded out because of an acknowledged design problem that caused the condensate to eat through the housing in about 5 years. It was under warranty but only the part on their dock in Michigan. I had to pay to ship it to Montana and for the plumber to do the swap. The heart of the system failed. A few years after that the domestic water heater corroded out in the bottom. Same warranty service - Weil McClain covered parts, about one-third of that repair cost. Now the poorly designed supply line has a pin hole in it because the pot metal that they use for stainless steel is corroding right behind this little sensor called the temperature sensor. I wish I had a picture - the sensor is made of non- corrosive material and the majority of the supply pipe is stainless but they pressed a reduction into the pipe from about 1" to 1/2" and my guess is that it wasn't properly heat treated so it could fail. Out of warranty period now and quote is $540 for this part, plus installation. I will never buy anything from Weil-McClain again. They give U.S. manufacturing a bad name. I hope they go bankrupt very soon.
Date created: 2016-05-13 Name: MARY MAXEY
"5 repairs in less than 9 years. Last repair, part under warranty, cost us $4000."
Totally dissatisfied with this product. New installation. Problem year 2 - circulator problem. Year 4 - switch relay(cost almost $300). Problem year 5 - thermostat, relief valve. Problem year 9 - heat exchanger (cost more than $3000 for labor though part was under warranty). We thought we bought the best product on the market from a reliable company. We were totally wrong.
Date created: 2016-03-22 Location: Philadelphia, PA
"Solid Performance After Initial Setup"
I have owned my Weil McLain UG-99 for two years through two heating seasons. I live near Philadelphia, and we have had some pretty cold winters (weeks in the teens) and it has kept up well. It was installed as a retrofit to an old steam system. The pros for this boiler are that it is laden with features, and yet I can read important information quickly and easily to monitor daily performance. It is very efficient (I have almost made up the difference in savings vs my old oil system for the cost of the whole retro fit in two years) and very quiet. It fires up quickly and gets the job done. We recently added a 55 gallon hot water heater option to the system, which has also worked well, and keeps the system cycling through the warm months as well, which is something this system likes to do, I have turned off previous Weil McLains during warm months, and would have to replace some of the electrical components each season. So far this has not been the case for this unit. The only cons I have had for this unit are from the initial setup. If you don't do your research it is fairly easy to get lockout errors. This was the case when I added the hot water heater. The system would get tripped because the return water from the water heater loop would then cycle into the heating loop and give an over temperature warning. This is easily fixed through the programming by lowering the hot water loop temperature, but it did cause errors (usually at night) which would shut the system down. Other than a couple of programming issues, the unit has performed solidly, and the tech support from Weil McLain has been good. I would absolutely recommend this unit, and also the add on hot water loop. It has been a time saver and a money saver. I expect to get years of dependable service and warm winters from it.
Date created: 2016-02-29 Name: Faisal Ahmad
Location: Albany, NY
"Caught on fire!"
My boiler caught on fire and they want $1500 to replace it! Had a boiler installed just over a year ago, Winter 2015. 1 year and two months. The thing caught on fire! I am lucky my house did not burn down! The manufacturer, Well McLain, decided they would replace the boiler after three days in the cold. Now ********** wants to charge me $1500 labor to put in the new boiler, which is only 1 year old and caught on fire!. That is unfair. Well Mclain should replace it for free, for the danger they put me and my family through. Imagine if the whole house burned down?
Date created: 2016-01-04 Name: R. Wheeler
Location: Albany, NY
"Pilot light assembly, wire burns"
Furnace installed in 2006. Trouble started not long after installation, within a season and a half. Furnace calls for heat, pilot light ignites, pilot light is not recognized even though it is burning. After 15 seconds, the furnace recycles and continues to do so until power is shut off on the power switch. Technicians replaced the control module and it worked for a little while. While the furnace was recycling, I found I could get the burners to light by moving the pilot light assembly wire (orange) which come from the module. Had to convince the tech that the wire might be bad and is starting to short out. The pilot light wiring must show 1 microamp in order for the main gas valve to open. If the wire shorts out the pilot light is not recognized and the main valve will not open. The orange wire was breaking down under high intense heat. The insulation was OK because it is a high temp insulation. In one case the metal inside the insulation had turned to metal slivers. I've gone through 3 to 4 pilot light assemblies, each one with metal wire failing. The trouble shooting chart has no block to address the issue of a burned metal wire. Installation company can't figure out why the wire burns. He enclosed the wire in a high temp white insulated material and that kept it operating a little longer than a season and half. But that burned up the metal portion and the wire detached from the ceramic cigarette upon a cleaning removal. Tech help from Weil- McLain came about two years ago and tried everything from gas pressure at the house inlet to many other tests performed by the installer. When I finally convinced him of the failing wire, he couldn't figure it out. He promised to check with his engineering section. He never called the installer or me. It died. That was over two years ago and the furnace continues to burn up the pilot light assembly wire. Spent loads of money on this boiler; two control modules (not the problem), pressure valve (not the problem) and so on. Three to four pilot light assemblies at about $94 a pop, yes they are the problem. Currently in contact with the tech group at Weil-McLain and they are looking into it but I hold out little hope because the installer put a generic assembly in the last time, which burned up, but which lasted longer than the original product, and the Weil-McLain people advised I had to use original products. I have been, all other that burned up were original equipment. I hold out little hope for the 2006 furnace which has been a problem from day one, the installer has stopped returning my phone calls and Weil- McLain doesn't know either.
Date created: 2015-12-14 Name: Ron S
Location: Ontario, Canada
"Unit leaks, no one cares"
Had this new unit installed just over 7 years ago. It aways had a drip leak but now it's a full blow one and all customer service would do is ask if we wanted to buy a new one.
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