Triangle Tube Prestige Boiler
Updated: May 1, 2015
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Overview of the Prestige
There is no actual Triangle Tube Prestige boiler series. Instead, the Prestige is a line of three different series.
Triangle Tube Prestige boilers are stainless steel, wall-mount condensing units, and include the Prestige Trimax Solo, which features an efficiency rating of 95% AFUE; the Prestige Trimax Excellence, which features a built-in 14-gallon indirect fired water heater and an efficiency rating of 95% AFUE; and the Prestige Cascade System, which is not a stand-alone boiler but a manifold system which can join 2-5 Prestige boilers.
Consumer Reviews of the Triangle Tube Prestige
Date created: 2015-05-01
Name: W. Ilsley
Location: Catskill, NY
We replaced an old oil fired boiler, over 30 years old (which we were not having a problem with except the high cost of oil), with the new gas boiler in 2008. We were told there was a 10-year limited warranty. However, we have found the major parts that run the furnace are only guaranteed one year. The furnace was barely 6 years old and the blower motor went at a cost of $800. Four months later the control panel went at cost of another $800. Do not buy one of these units!
Date created: 2015-01-19
Name: J. Yakel
Location: Schenectady, NY
The Triangle Tube boiler was sold to us in 2013 as a high efficiency boiler and replaced a 20-year-old converted oil/gas unit. Since installation, I have been tracking the daily water, gas and electric usage of the unit. While the Triangle Tube is slightly more efficient than our 20-year-old conversion unit with respect to gas usage, the Triangle Tube is significantly less efficient with electric usage, as it runs all the time. Overall electric usage from the unit, as measured on a monthly basis, has far exceeded the electric usage of the old unit and the stand-alone water tank it replaced. In addition, the unit shuts down an average of 2-3 times per week, error code e02, and requires manual restart. The heating company that installed it has made several cleaning/troubleshooting visits to the home, without success in resolving the issue. The Triangle Tube fails to start in all 4 seasons. This is most problematic over the course of the winter here in the northeast, as temperatures are well below 30 on a regular basis. I would not recommend anyone purchase this company's equipment. I have read similar problems reported by others, and no reliable, long term solutions appear to be found. Thus, I attribute this to poor design and manufacturing, and it's not worth the cost, time or frustration that one will receive with such a purchase.
Date created: 2014-12-15
Location: Denver, CO
"Simply pathetic, and extremely poor quality"
The moment we moved in to our new home with two Triangle Tube boilers we had problems. I have never seen such terrible boilers. Our contractor said they would cost around $15,000 each to replace, and they're relatively new boilers. He said they should last a long time but we have only had problems. It also seems that the repair companies love these boilers but many homeowners don't. Hmm...a shoddy manufacturer? I'm done. My husband will be very upset. When Momma is not happy no one is happy.
Date created: 2014-10-28
Name: Tim Lefebvre
Location: New Durham, NH
"Very disappointed with multiple internal leaks"
New construction in 2011. I must say that the plumber we used turned out to be a terrible example of the trade. He may have screwed up the glycol mixture, which could have resulted in the leaks. He also plumbed the radiant floor manifold backwards and made numerous other stupid mistakes. The Triangle Tube has had two sensor failures and an intermittent controller fault which shuts it down. So it has been unreliable. But now it is leaking glycol all over my floor and has to have all the internal gaskets replaced (not covered by the warranty).
Date created: 2014-10-27
Name: ellen kelly
Location: Barnegat, NJ
"Triangle Tube is terrible"
Triangle Tube is the homeowner's worst nightmare. A disaster awaits you with the changing of pipes, leaking pipes, bad wiring and water all over your house. And they get away with it. Shame on this company, in bed with builders who couldn't care less in South Jersey. Shame on the executives of this company, as well as the builders who cheat their clients.
Date created: 2014-10-01
Name: S. Berry
Location: Kalamazoo, MI
My Triangle Tube Prestige was installed in 2009 with a remodel. It has been a continual problem since installation. I have to call the installer 3-5 times year when I can't get the system to restart. I experience the same things as many of the other dissatisfied customers. I woke up again this morning to a cold house, no hot water as the unit has failed in the night. It is in the 40's here this morning! It's great trying to get ready for work in a cold house with no hot water! I never had to call a repairman in the 14 years with the previous boiler. And I agree that I have not seen any energy savings.
Date created: 2014-09-02
Name: Erik Chidester
Location: Belgeade, MT
"Triangle Tube is the most reliable condensing boiler I have installed."
In the last 20 years of installing and servicing boilers, I have found that the new Triangle Tube Prestige boiler and control is the easiest and most reliable. With their down fire and self-cleaning combustion chamber in most conditions is easy to service and maintain. I especially like the fact that most all of their units are wall mount. This allows for easy clean-up of the mechanical room floor and prevents damage to the unit when moisture is present. They continue to listen to their consumers on items that would improve their boiler. The wiring harness on the new Prestige is a huge improvement from earlier models. The LED interface is also a great feature for diagnostics and troubleshooting. Many times I can talk to the client/customer over the phone and know what needs to be addressed before I leave the shop. This is currently the boiler we install on 95% of projects and when we replace other cast iron boilers.
Date created: 2014-08-25
Location: Toronto, Ontario, Canada
"RE: Triangle Tube"
It could fail easily if not installed properly. My advice: read the manual after it is installed. Make sure the venting is correct. A simple mistake can cause you a lot of money in repair and labour. Get a reliable contractor to install it.
Date created: 2014-08-13
Name: Brian Slovinski
I have installed several Triangle Tube boilers and water heaters as a heating contractor with great success. Keep in mind the knowledge and expertise of the installer is very important to the performance and reliability of this unit. A wall hung condensing boiler is not a "Do it yourself project." I have been installing these boilers since 2006 with no problems. When changing over from a cast iron chimney vented boiler the savings is in the 30 percent range. Triangle Tube in my opinion has the best heat exchanger in the industry and is whisper quiet. I also have been out to repair boilers that I did not install and can honestly say that most of the problems are due to installer error (improper venting, incorrect piping, combustion not set up properly). If you are considering having this product installed I would call your local wholesaler and ask someone in sales to recommend a qualified installer.
Date created: 2014-06-29
Name: MN Homeowner
Location: Minneapolis, MN
"Triangle Tube Tribulations"
Owning a Triangle Tube boiler has been a nightmare. It was installed as part of a new home build five years ago and it has been nothing but a pain in the you know what ever since. We have to reset the boiler at least three times a week - usually in the morning as it has thrown an error overnight. So not hot shower before work. We have not been able to find a competent repair person that has even seen a tt boiler, let alone worked on one. The installer put it in and ran! My dream is to someday (soon) replace it with something reliable and trouble free.
Date created: 2014-06-03
Name: N. Rino
Location: Trenton, NJ
"Triangle Tube Prestige Boiler"
I had a Triangle Tube Boiler installed last winter and it has performed well. No issues and saving money on my heating bills.
Date created: 2014-05-23
Name: Tim smith
"Re problems all having"
In general these boilers are quite reliable; the Eo2 errors can be attributed to a poorly grounded circuit, no annual maintenance and/or sometimes one of the earlier version solo boilers had a weak ignition transformer in the MCBA control. This sometimes is covered under warranty but must be verified by qualified mechanic and only covers part. This is discretionary by Triangle. The blower failures are a lot of the time caused by flue gas recirculating to combustion air pipe. Vent termination is critical to follow instructions. Sometimes we have seen blower failure just due to premature failure but not very often. All people with issues really need to find a local company who is well versed in service and install of high efficiency boilers. Make sure if a service tech is not sure what is going on, they need to call Triangle Tech support to go through proper testing and diagnosis of issue. Hope this helps some of you. Cheers
Date created: 2014-05-05
Name: Todd Weber
Location: Long Valley, NJ
I am a plumber in Northern NJ and have installed several hundred of these personally! These are one of the best products on the market, not to say they don't have a problem here and there. If you are buying one don't buy it online because you don't know how it was handled before it got to you, these are not meant to be dropped or kicked by UPS drivers! Ask questions of your installer, ask your installer if he has been to school by Triangle Tube and does he recertify himself every two years? If he doesn't don't use him! I have been to class with guys from across the country. This is not a do it yourself type of project. Don't knock the product when you should be knocking your installer! I have problems with less than 5% of units I install.
Date created: 2014-04-11
Name: C. Comeau
"These things are killing me"
To start off with, I am a licensed plumbing and heating contractor. I have installed over 30 Triangle Tube boilers. People are saying installer error is most of the problem. Here's my experience. Had three bad Tanks in the prestige. 1. Bad weld from nipple to tank 2. Pinhole in tank? 3. Cracked nipple going into tank (split on seam). Power switch on new Trimax faulty. Boiler just shut off. Brand new. Bad domestic water Temp sensor Bad weld on internal circulator flange. E2 errors on 4 Trimax boilers = countless unpaid service calls. Ended up changing boards (fixed). Never mind all the times these locked out and I had to go reset because customers did not know what to do. I don't know if they got the challengers sorted out. Installed 3 challengers. All locked out on failure to ignite or fan speed issues. "Change fans," they said. Changed all fans still locking out. Rep came out and reprogrammed the computer. Two of three all set. Again after several service calls (unpaid) I changed the whole computer out and so far so good. I worry that at any moment I am going to get a call from a customer. " My heat's out again!" "I want a new boiler!" "I got a lemon." I want my customers to be happy. They are not and neither am I.
Date created: 2014-01-16
Name: sheet metal artist
Location: Fort Collins CO
"Boiler design and set up is critical"
This is not a boiler that you can just hang on the wall and put power to. This is a precision piece of equipment that requires precision combustion analysis equipment to set it up properly. I've installed about ten in the last two years, new install and retro-fit applications and the only problem I've encountered was a propane set up issue with having to tune it slightly outside of the manufacturers specifications. That issue was remedied with help from the factory. No big deal. The natural gas installations have all been flawless. My advice, find a contractor that understands the water side of design as well as providing proper load calculations on the home. As with installation of furnaces, boilers, water heaters, or any appliance, the most important aspect of the equipment is proper install and set up. Any monkey can install something, but only a pro can make it truly a positive buying experience.
Date created: 2013-10-04
Location: Ontario, Canada
"Nothing But Problems"
Installed this propane boiler for hot water and the in floor radiant heating in our new home (2008), and right from the first winter I have had nothing but problems with lock out after lock out. After 3 years, the main electronic board had to be replaced. $1,100.00, I have to hit the reset button every other day because of a lockout. Now, the boiler shuts down on low water pressure so I have to add water to the system to clear the lockout. I have to call a tech again. Not very happy!!!!
Date created: 2012-09-23
Name: arnie procyshen
Location: Thunder Bay, Ontario
"You better give your head a shake before you buy a Triangle Tube Prestige"
I have had my Prestige Triangle Tube for almost 5 years. I bring in a trained tech every 3 months to get this thing working. Good thing I have forced air as a back up. There has been no saving but you can save yourself a headache by not getting one.