Triangle Tube Prestige Trimax Solo Boiler
Updated: Oct 26, 2016Write a review
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Overview of the Prestige Trimax Solo
The Triangle Tube Prestige Trimax Solo is a high-efficiency stainless steel wall-mounted gas boiler. The Prestige Trimax Solo is both ASME certified and Energy Star listed, and has a stainless steel heat exchanger which provides an efficiency rating of 95% AFUE. The Trimax Solo series offers quiet operation, higher water volume than competitive units, and comes with a digital control panel that controls up to four circulators. The boiler has a stainless steel premix burner and is available for natural gas or propane.
Date created: 2016-10-26
"Fix each year"
I like the fact that the unit hangs on the wall. It was installed in 2007 and I have had to have it repaired every year since. It was repaired in December 2015 and went out again in January 2016. I have had no working equipment since then. My repair man just left and suggested I get a new furnace as I can't seem to keep this one running.
Date created: 2016-09-09
Name: Jonathan Colby
Location: Yukon, Canada
"The installer makes the difference"
I install Triangle Tube boilers. I started selling them because they were the best, and they still are. NTI uses that awful Honeywell interface, Lochinvar is cheap junk, and Viessmann is so effing complicated that you have to work on them all the time just to be able to service and diagnose them efficiently. That said, I have seen so many nightmares in my neck of the woods that are all of them, all of them due to installation errors from shoot-from-the -hip hydronic "specialists," and salesmen with tools. Rusted tank? Why is your system oxygen rich? Error codes? What's your piping look like, and where are the pumps? Seriously, consumer reviews need to he eaten well salted. ACV (Triangle Tube) makes a totally decent boiler that is easy to use and easy to service. That's important in the Yukon, because service calls can come with hefty travel fees. Install 'em right, get some low temperature emitters, and watch your drain drink the condensate. That's your savings right there. I have aPT110LP Solo boiler on radiant ceilings, and my system operates at less than body temperature until -10c. I get a hydronics-nerd orgasm just thinking about it. Sexy stuff.
Date created: 2016-03-22
Location: Plano, TX
"Triangle Tube makes low quality boilers"
I installed the Triangle Tube boiler in 2015 and have had to call the plumber more than 5 times to fix something. I filed a warranty claim, called the office, emailed them, and received no responses. I have no faith in either this product or the company that makes it. I would not recommend this product to anyone for any reason. Even after the technician would come look at it and "fix" it, it would still stop working for days at a time. When the weather was really cold in the middle of winter, there were times that we were actually without hot water for several days. Even though this is a cheaper boiler, I guarantee that you will spend more that it's worth to fix and replace parts.
Date created: 2016-03-02
Location: Vancouver, BC, Canada
"Thanks Triangle Tube!"
As a homeowner and licensed plumbing and heating technician in Canada, I have a love/hate relationship with these boilers. I have one in my house. It has broken down 4 times in the 7 years I've had it. Though the repair parts are ridiculously expensive and difficult to get, repairing it has made me an absolute expert at troubleshooting and repairing them. There are quite a few of these in my area and they are great for business! Being able to charge homeowners to fix these units has paid for my own Lemon many times over! Thanks Triangle Tube for having such terrible products, service and warranty! You've paid for me to replace this junk unit with a non-garbage boiler!
Date created: 2016-01-22
Name: Steve Rathernotsay
Location: Williamsport, PA
"I'm very surprised by these reviews"
I researched the heck out of boilers before installing a Solo 110 to replace our 30 year old oil boiler back in 2007. Against all of the advice on here I installed it myself, only bringing in a professional to do the final gas hookups and verify all my work. I would guess I had a total of $4000 into it. Our boiler has worked flawlessly from the get go. By replacing the "jet engine" in the basement this boiler paid for itself the 1st year. We were going through an entire tank of oil every month from November to March! These are not like the old boilers and so I would guess a lot of installs are not done properly. The installer (or homeowner) must do a heat loss calculation on the home. There are plenty of freeware/guides for doing that on the internet. I suspect many of these boilers aren't sized proper as our oil unit was 186000 BTU. Secondly, they must be tuned to your home. Properly tuned it will measure the outside temperature and add only a little extra heat than necessary to warm your home. It works great for maintaining heat but it takes a very long time to warm a cold room because of it. That took adjustment for us because we were allowing our 1st floor to drop to 60 at night with a programmable thermostat. We don't do that now. If your circulators are running less than 1/2 hour at time your boiler isn't tuned in the most efficient manner. I moved the unit from our basement to an enclosed sun porch in 2011 after almost losing it to flooding during Sandy. I had one or two errors then but they were traceable to my wiring the outside thermostat. Other than that we've never had a problem or a service call. I work in technology so I like to fiddle with the settings tuning it closer and closer to the needs of our home. I only found these reviews because I'm shopping for an indirect water heater to add to the unit. I'll also be adding solar to the water heater with a zone valve and custom control board. Like I said, I work in tech and love to mess with this stuff. I'd have no problem recommending one of these boilers and actually have to my in-laws.
Date created: 2015-12-18
Location: Buffalo, NY
"Wonderful High Efficiency Hot Water Heat"
I have owned my boiler for 6 years. It was put in as a replacement for a boiler that was installed in the early 1960's, when my house was extensively remodeled. Since its installation, and the subsequent zoning (with thermostats) of my house into 4 zones, I have saved a considerable amount of money on my energy bills. The boiler is very quiet, it is right below my bedroom and I cannot barely hear it running despite it being mounted to a wall that was constructed specifically to hold it in place. I have not had to repair anything on it, it has not failed yet despite several winters that were incredibly cold and windy. As it is a high efficiency boiler, it has both an intake and output vent on the windward side of my house, and neither of these have clogged with snow, ice, or any other substance during winter. I especially like the fact that it is a variable-output boiler, meaning that once the water is up to temperature, the burner does not operate at 100%, it reduces its output and generally only replaces the heat that was transferred from the water to the room. In this manner, the water running through my baseboard heaters is always at a constant temperature, and my rooms heat very evenly and comfortably. This was not something that could be said with the old boiler. In addition, because the house is now zoned on thermostats, I'm able to only heat areas where I'm at, not the entire 2 stories of my house. This again saves me an incredible amount of money. The only downside to the boiler that I discovered well after it was installed was how the condensate from it was removed. Due to it being a high efficiency boiler, there is condensate which is routed to a pump and then to my stationary tub in the basement. I was not aware how corrosive this condensate was. As my house was built in 1949, I still have metal piping in many areas, including the waste pipes under that stationary tub. Several years later, I developed a leak in one of the pipes, which upon me trying to remove it, was paper thin. I had to install a pH neutralization system (pipe with marble chips) between the boiler and the pump to neutralize the condensate. I do not fault the boiler or the maker for this, but it would have been nice if the installer had made me aware of this potential issue. All in all, I think this is a wonderful boiler. I have never had a problem with it, I would definitely recommend it to a friend or relative, and given the weather in Buffalo, I'm very thankful I know I can count on it to keep me warm through the cold winters we have.
Date created: 2015-12-09
Location: Atlanta, GA
"I love my TriMax!"
We've had our Prestige TriMax (PT110LP) for five years now. It replaced our old boiler when it finally gave out and we had to buy a new one in a hurry. We absolutely love our new boiler, it runs quietly and is incredibly efficient, which is great for the energy bill. The installation was a little tricky, but the techs were very knowledgeable. They walked us through the entire process and helped guide us through the user manual. Once everything was in place it's been smooth sailing from there on out. We've never had any issues with the TriMax since then. We would definitely recommend Triangle Tube products and would certainly purchase from them again.
Date created: 2015-11-06
Location: Miramar, FL
"Solid Boiler that does what it's supposed to."
I am extremely happy with this boiler. After my last boiler, which unfortunately caught on fire, but thankfully I was at home at the time it occurred, I found myself in the market for a new one. It had to be a boiler that was small enough for closet installation, which this one is, and I wanted something that was energy efficient and didn't make a lot of noise. This model fit all of the criteria, and I haven't looked back since. I've owned it for about a year and a half now, and I just love that it's efficient and doesn't take up a lot of space. I'm pretty sure that I won't need to replace it anytime soon, but I would absolutely recommend it to family and friends. Sometimes you may have to pay a premium for quality products, and this boiler was worth every penny that I spent on it.
Date created: 2015-10-29
Location: Riverside, CA
"Review of my Prestige Solo-250 boiler"
I've owned my boiler for over 8 years, and it's still working very well. In the past 8 years, I've had two repairs done on my boiler because something seemed wrong with the combustion air piping, so I had to call a mechanic to fix it. It did not cost me a fortune to fix though, so I can say that this brand is pretty reliable in terms of quality and endurance. I've had the repairs done in about 2 hours when the mechanic came, and it was just the cost of the hourly labor from the mechanic that concerned me. As for the boiler itself, it works very well in the winter even when the temperature drops and there is increased demand on usage of the boiler. I liked its space saving design, it fits well in the boiler/water room. I would definitely recommend this brand to my family and friends. I've only had 2 repairs and that's the reason for the 4 stars and not 5 star review, but other than that, the boiler is very energy efficient.
Date created: 2015-09-25
Name: James Turner
Location: Albany, NY
This boiler is the greatest! I have reduced my heating bills by over 30% since having the Triangle Tube boiler installed last year. It's so quiet that you would not know it was running, great reliability and I would highly recommend this product to anyone looking for high efficiency heating!
Date created: 2015-04-17
Location: Jacksonville, FL
So I've owned this boiler at my small business that I run out of my home for 2 years. One of my favorite aspects of this boiler is that it is so quiet. There is very little noise coming from my small mechanical room because this boiler is so quiet. I wish I would have gotten one with a capacity higher than 2.5 gallons. 2.5 gallons is enough to give me what I need out of a natural gas boiler, but for convenience I could use a little more capacity. I actually have not had to replace this boiler yet. 2 years and going strong. There was a small repair that was needed which was pretty much just a valve adjustment so no big deal - that happened during the initial install so it didn't interfere with my work anymore than was already being interfered with by the install itself. I would absolutely buy this boiler again and not only would I recommend it to a friend, I have 3 friends that bought them after my rave reviews.
Date created: 2015-03-18
Name: Bob Shannon
"Bad boiler, terrible!"
Installed a Triangle Tube boiler with a domestic hot water tank. It has continually shut down with error code 'failure to ignite'. Total piece of junk, very unreliable. I installed it in my apartment building and it is a big mistake. I'm very unsatisfied. It runs continually and my electric bill increased 20%. Gas savings are not what I expected. It's only slightly better than my 45-year-old boiler and commercial hot water heater. Do not buy this brand.
Date created: 2014-11-28
Name: Allen Pacheco
Location: Smithfield, RI
I have been in the plumbing and heating (pipefitting) trade for over 20 years now and the Triangle Tube high efficiency boiler has been a great boiler for us to install and service, when necessary. I have read some of the reviews on this site, and to be perfectly honest, it sounds as though the person/company installing these boilers had no idea what they were doing. How is it that a customer is blaming a boiler company? Where is your installer during this whole process? If the system had given them that much trouble, I am sure the Triangle Tube regional representative would have stepped in. I think the educated consumer realizes that you need pick a contractor not just on price, but on reputation, and Triangle Tube is at the top. I have recommended and installed their boiler system in countless homes, including my own. Do your research and I am sure you will find this boiler is a great product.
Date created: 2014-09-29
Name: boiling over
"On the fence"
I had a Triangle Tube Prestige Solo 250 boiler professional installed in 2010. The boiler ran very well until recently, when I got the dreaded e02 error message. The tech came out and said I needed a new ignition/ ignition cable. However, he could not remove the old one because the 2 screws holding it in had rusted. Now the tech is saying that he needs to replace the whole top plate of the unit, which seems unnecessary. I am sorry that I can't post a picture of the rust on this forum, but I am quite concerned that I am going to have problems similar to many others that have been posted here. This is a part that would need to be replaced on a somewhat regular basis. You would think a boiler located in a basement that pulls in air from the outside would be constructed in such a way that rust doesn't prevent the removal of parts after only 4 years. Calls and messages to the Triangle Tube company were unsuccessful.
Date created: 2014-09-19
Name: Seth Bowman
"Triangle Tube Solo Trimax performance"
My crew and my customers have been very happy with the installation and performance of the Triangle Tube boilers. It has been a very quiet and reliable unit and we will continue to use them. The Control is very user friendly and informative.
Date created: 2014-07-08
Name: Unshowered and Unhappy
Location: Frisco, CO
"What a Headache"
I had my unit installed around 2010 when there were tax breaks offered for energy efficient upgrades, and I needed a new unit anyways. This unit was one that qualified. At the time I guess it was the latest and greatest. The tax breaks made me overlook the fact that the company only offers a one year warranty on its products-always a bad sign for a system of this cost. I think my toaster came with a longer warranty. Now four years later, I'm having the Eo2 failure to ignite. The reps had my heating guy adjusting the intake for the first three weeks, and would not give him any information beyond ignition settings. Finally they have given him more options to explore, but no luck so far. The latest suggestion required taking apart the top to clean out the system with a clr solution. Still don't know if that works since the seal is graphite and shattered when it was removed. Rep might could have mentioned that as a possibility so we could have had the part. Now waiting for the part with no hot water as usual and can't even reset the system without the seal in place. It could be I just got one of a few lemons of a system, but regardless I am not impressed with the manufacturer. I really did not notice any savings on my heating bill which is unfortunate since we have such a long intense winter. Anyone have any suggestions for a good system for high altitude and a nine month winter climate? I can't continue with this system into the winter, way too risky.
Date created: 2014-05-17
Name: J. Bruno
Location: Upstate NY
"Finicky, Unreliable, Expensive"
I had this unit installed in 2009 upon the recommendation of a plumbing contractor. It has proven to be extremely finicky and unreliable. The unit shuts down, displaying an error code for "Failing to ignite." The troubleshooting guide is useless for the layman. Each time this occurs (which is several times during the year), a service technician must be called in to fix the problem. The costs add up, thus negating any savings made from the unit's efficiency. Steer clear of this company. Do NOT purchase this unit.
Date created: 2014-03-15
Name: Harriet Ess
"STAY FAR, FAR AWAY FROM THIS COMPANY!!!"
Bought 2 new Prestige Solo 110's for my apt home. Trouble, trouble, trouble....NO Response from company, ever!!! Very, very bad to deal with...no customer service at all!!! If it wasn't 1 part it was another & another. Junk, junk all the way!!
Date created: 2014-02-22
Location: West Bend, WI
"Absolutely Junk - Do not waste your money on this unit"
I have a Prestige 110 and it worked great for the first nine months, then came winter. Many times I woke to a cold house and e-02 errors. Resetting it got it working again each time. Then out goes the blower which no one in the area had. $500 later and it was running again. Winter number two and the hot water return sensor went out, there went another $200, this was followed by the the displace panel failure and another $250 two months later! Winter three and another blower motor failure and several days without heat while waiting on one of yeah and $500. This unit has been junk, Triangle Tube representative are rude when you call them and will not deal with individual owners, only certified installers. I will never purchase anything they make again and would recommend you do not either! This unit is going into the trash this spring and being replaced with a Buderus unit.
Date created: 2014-02-05
Location: Anchorage, Alaska
"$13000 Worth of junk"
I have had this boiler less than three years and my costs for repairs and service are $2000!! I have had weather at minus 10 and house would not heat past 68 degrees. I was told by installers that perhaps I should purchase some electric heaters to take up the slack. The Motherboard just went out and cost $900. I can not own this money pit..God...what have I gotten into and how do I get out of this???
Date created: 2014-01-24
"Frequency and other problems"
To all with the generator issue, this system is computer controlled unit. It needs to operate at 60hz +- 1%. you need a very good generator to maintain that! Don't blame the boiler. As for all the other problems people are having I'll bet 99% of it is from lack of knowledge by the installer. I had many of the same problems that other reviews referred to, hard shut down, no domestic hot water, system running cold, etc. I got into the program and got with the manufacture and they helped me through it. That solved most of the problems but there were still some hard shutdowns. I had to re-plumb a lot of the plumbing, again installer did not have a clue what he was doing. If it wasn't for my abilities to be able to fix just about anything, I to would be very disgusted with this unit. If the manufacture curtailed the dealer, distributors better, I believe they would have no problems.
Date created: 2014-01-04
Name: J. Armstrong
Location: Mineville NY
"Terrible customer relations"
I too am always having error code 02 since it was brand new. At least 15 times a year it codes out for absolutely no reason. Thankfully I know what to jiggle to get it going again. My complaint that really bothers me is that they will supply their product to online sellers but will not back up their warranty if you buy this way. Seems they want their cake and eat it too. If they let them sell them they should back them. Look on their main page and they have this disclaimer now but they did not when I got it. I have talked with their customer service several years ago and they gave suggestions then but now I am not welcome o use it. They sell their products to authorized dealers that don't have service departments (Aird Dorrance). They will sell you the parts you need but no techs. This makes no sense. They also had a class action law suit filed against them, I wonder why. I have to say when it works it works nicely and is super clean compared to my old oil burner. I am now retired and would like to spend my winters down south but I am married to the north country because I cannot trust this furnace to stay running.
Date created: 2013-11-27
Location: New York State
"One Year - No Problems"
Prestige Solo 175 running on propane with two zones hydronic air and DHW was installed in November 2012. No issues or complaints. The day it hit one year, the clock reached 1000 hours ch and 275 hours DHW. Still too early to draw conclusions about how the efficiency compares to the oil burners it replaced. I'm fully satisfied and have no regrets. I only wish it had a usable interface for capturing performance stats. The hours meter is not especially useful since it doesn't tell you how much time was spent at the various firing rates. One of these days, I might experiment with the modbus interface.
Date created: 2013-10-20
Name: Marty Kleiber
Location: Milwaukee, WI
We had our oil boiler replaced in 2006 with the one recommended to us by the installer: Prestige Solo. The good: big energy savings since the swap. The bad: Have had to replace the igniter twice last year. First try in the fall leads to hard "E-02" lockout - 5 tries without start. The ugly: the cost of replacing the igniter is chewing up our energy savings! I recommend that you Google this unit online before making your decision.
Date created: 2013-09-30
Location: mccomb, oh
"Installed Boiler in November 2010"
Installed boiler in November 2010. Not any big problems, had to reset unit now and then, unitl now. When I turned the unit on, a u 1.35 code is on the display and blower running continuously. Talked to tech. and he was very good at helping me troubleshoot the unit. After checking fuses, he told me that the control module needed to be replaced and he also suggested that the blower be replaced (may have shorted out c/m). There goes all my $$ in energy savings.
Date created: 2013-06-27
Location: Boston, Ma
I've had a Solo 110 for a year now, but have been servicing them for over 7 years as a Technician. The reason I chose this brand was because of its reliability in the field. I was kind of disappointed with the low rating on this site, but then I started reading the reviews. It seems to be very clear that these are all written by homeowners that really don't understand heating systems. I think it's funny that customers are trying to troubleshoot these things themselves. The best thing about Triangle Tube is that, they lock the homeowner out. If the guy who installed your Prestige has a clue, ask him the code to get to the tech side of the control. If he looks at you with a blank stare, then you probably hired the wrong guy! One reviewer nailed it on the head by saying that these and any condensing boilers should only be installed or serviced by qualified Mechanics. Most of the complaints I have read sound like user/installer errors. The controls on condensing units have to be set properly. Most important is that the piping system attached to it be correct, or designed to match the boiler. Most plumbers just cut your old boiler out and connect the new high efficiency boiler to what's left. This is where most of your problems will be. If you read a review of the boiler having frequent error codes and they just keep replacing parts, then they should be more upset at the guy who's making the money off those parts! Maybe they should find someone who can find out why the boiler keeps failing instead of just replacing the things that fail. Trust me, in my field 90% of the time it's something less tangible than the boiler making the problems. This is why I chose the Prestige, heat exchanger has low pressure drop which makes system design easier. Self cleaning heat exchanger which means it needs no annual maintenance, open neat interior for easy access to components, and most of all... Two sided control board, one for easy set up and a back side where you can fine-tune efficiency. There is only one thing I can tell anyone that's looking to purchase a condensing boiler. If the boiler you bought wasn't installed by someone who actually reads and understands the manual, then you will be one of the many frustrated homeowners writing delusional reviews on this page.
Date created: 2013-05-22
Name: A. Rasa
Location: Rutland, VT
Had a Triangle Tube Prestige 110 installed in 2009 and less than 4 years later the following parts need to be replaced: low water cutoff pressure device, boiler piping return assembly, pressure gauge and fitting. Of course all these parts only have a 1 year warranty. Buyer beware.
Date created: 2013-02-01
Name: Larry Aszmann
Location: Minneapolis MN
"Can't Get Parts"
Boiler shakes the whole house when in high-fire mode. Replacement parts are not readily available and the unit was installed 3 years ago.
Date created: 2012-09-02
Name: LeEric Marvin
Location: Anchorage AK
"System environment adversely effected boiler"
I installed a TriAngle Tube Prestige Solo 110 in Aug 2010. It replaced a 1967 boiler and my gas consumption halved. I absolutely love it! Under the old boiler system, the garage pipes ran outside the house and to keep from freezing (Anchorage AK here) the Taco Valve was in manual open/on position and boiler pump configured to allow it to be on/running 24/7. Thermostat in the garage simply turned on/off a fan, on a always hot radiator. With the new system, I rerouted the pipes inside to the garage and because there was no wiring from garage thermostat to boiler room, I left the Taco Valve in ON/OPEN position for a year until I finally got around to wiring it in. That is when I started having problems. When I configured the Zone Valve from manual ON to auto, when any thermostat sent the ON command, my boiler would come on and within 30 seconds go into hard lock out code with over temp errors. After couple months of frustration and multiple efforts to resolve I finally hit on the problem. Turns out that the Zone controls were wired wrong (worked under the old system OK). When the Thermostat gave ON command, the boiler kicked on immediately. But it takes a minute or two for the valves to open, thus with no water circulating due to the closed valves, it over heats and locked out. As long as I had the one zone in on/open position, the other valves didn't need to be immediately open when boiler was kicked on, as the water would circulate out the permanently opened zone. But when that zone was set to auto, then the issues appeared. When I got the valves all wired up right, the Thermostats effected the valves first, and when the valves open, their switches in turn trigger on the boiler. It took couple months due to the randomness of when it would lock out. Sometimes over and over, others week at time with no issue. It just required a perfect alignment of all valves to being off at same time and no demand on side arm water heater tank, when a demand for heat was made. Lesson learned: Make sure the environment outside your boiler is right, ie, plumbing and wiring controls correctly designed and installed. I share this, hoping others in similar situation may benefit. Posted 1 September 2012
Date created: 2011-11-29
Location: Kenosha Wisconsin
Years owned: 1
Had the boiler and indirect fired Smart 40 water heater installed last month... only 1 month, but none of the problems listed here. I am very satisfied with the operation of the boiler and water heater and would definitely recommend this system to everyone!!! It must be installed by a reputable experienced installer, do not try this yourself, or have your brother-in-law the plumber do it, unless this is what he does.
Date created: 2011-11-03
Location: Flagstaff, AZ
Years owned: 1
I recently had a PS 175 installed in my home in Flagstaff approx 11 months ago. The contractor did a wonderful job on the installation. I am very surprised on how quite the unit is. I would definitely recommend this unit to other people looking for a dependable heat source.
Date created: 2011-10-20
Years owned: 7
"Love My Boilers"
I own 17 different rental properties in the Portland area. I had my contractors install the Triangle Tube Prestige Solo Series Boilers in each one them for my radiant heating systems. They have performed so well I recently purchased three more for my private residence.
Date created: 2011-04-29
Location: Colombus, Ohio
"I Need a New Boiler!"
I have owned my Prestige Solo boiler for about 9 months. During this time, I have had an incredible amount of trouble. As soon as it was installed it began to make this terrible racketing noise that scared my dog and kids. Although it worked great, the noise was terrible! I was afraid it was going to explode at any moment. But I decided to just leave it alone and hope it would stop. Then it started leaking! I called the repairman and he said he would have to order parts, but that they would take about 4 weeks to come in. I felt very frustrated with this situation. I just want a boiler, is that too much to ask? I feel like I wasted money on this brand. I would not recommend this to anyone, it has caused way too much trouble in my life. I have friends who own this same boiler though, and they have no problems, so maybe it is just me, and I have a defective boiler.
Date created: 2010-10-19
Location: Closter, NJ
"Prestige Solo 399"
I had bad experience with high efficiency Triangle Tube Prestige Solo (399,000 btu). It was installed in 2008 in my new home (then under construction) at my plumber's advice. big mistake! I should have gone with Buderus that my architect had proposed (more expensive but supposedly very reliable) or with some other, like Lochinvar (which would cost me $1000 less than Prestige). There was a problem almost from the start when we had a short power outage in town and the unit shot down and wouldn’t restart, and I had to call my contractor to get it going again (after finding out in the morning there was no hot water). Then there was another shotdown a year after we moved in. This time, standard resuscitation procedure didn’t help. The Triangle Tube rep at the customer service phone line was extremely unhelpful - borderline rude - and made it kind of clear the customer service is really not for hoi polloi, only for esteemed bona fide professionals. Curiously, the rep mistakenly thought the problem was with the defective control panel – he admitted they'd had many issues with it and had a recent recall but they still wouldn't replace it for me at no charge! Eventually my plumber had to spend two days first trying to figure out the problem and then fixing it. As it turned out the blower (brand new, bought with the system) went bust. That was for no good reason, since the boiler room is all tiled and surgically clean, with no dust at all. Then I learned they only give warranty for 1 year which is a scam since it always takes a long time to finish the new house and move in after the boiler is delivered, so they really cover it for just a few months at best. And no one ever offered me to buy an extended warranty. Now I had to cough up $1500 full price for the new blower (additional to the plumber’s fee) - they knew they had me and didn't even have courtesy to offer a discount. Phone calls to the warranty dept at Triangle Tube went nowhere as they won't lower themselves to talking with an individual customer, warranty department is really not for that in their view. A rep from their distributor's company where I had to buy the new blower promised to talk with the “right people” at Triangle Tube and take care of the cost of the blower (especially since I tried to be nice and gave them the old unit so they could look into what went wrong), but instead he simply wasted my time and eventually wouldn't answer the phone or return the calls. So Triangle Tube has now zero prestige in my book, my advice is, go with someone else. Btw I since have found other complaints about them on the internet, wish I'd looked earlier!
Date created: 2010-10-15
Name: Heather MacDonald
Location: Toronto Canada
We installed a tt Prestige Solo 399 boiler in our 1919 8-plex apt building here in Toronto, Canada, two years ago. So far, it works very well. We only have had two service calls which were pre-season cleanings, in the two years we have owned it. Once,the boiler did fail to fire up and the code on the boiler read hard lockdown. The cause was a power failure in the City. Instead of pushing the reset button, I panicked and called in the boiler guys. My only caveat would be, none of these boilers will really show you energy savings without new windows and doors. We had four apt units facing North and four apt. units facing South so a bi-polar problem with units picking up 2 or 3 degrees of solar heat each day and units getting less. We replaced all windows in the building this year with double glazed and laminated windows and so far heat retention is really maximised and I have not had to touch the thermostat. No drafts, no complaints from tenants, everything cozy. I hope it lasts. We have saved several thousand dollars in heat costs the past two winters and I am sure we will do even better this year. I might add, we had a very old, reputable company do the installation. We spent a lot but they did a wonderful job, at least so far.
Other Prestige Trimax Solo Reviews
Several consumers on gardenweb.com mentioned how pleased they are with the heating efficiency of the Prestige Trimax Solo. There are just a couple of negative comments about the control panel. On terrylove.com there are problems mentioned with the boiler pressure, but those seem to be cause by the fill valve and not the boiler itself.
Prestige Trimax Solo Warranty
Proof of annual maintenance is required for maximum warranty coverage. The warranty for the Triangle Tube Prestige Trimax Solo is comprised of the following:
- 10-year limited heat exchanger warranty
- 2-year limited control and blower warranty
- 1-year limited Prestige condensing boiler component parts warranty