NY Thermal Trinity Ti Boiler
Updated: Oct 14, 2017Write a review
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Overview of the Trinity Ti
The NY Thermal Trinity Ti is a high efficiency, Energy Star rated gas boiler with an AFUE of 93.5%. The Ti features a stainless steel gas burner with metal fiber coating and a patented 316L stainless steel condensing heat exchanger. It features a sealed modulation combustion system with hot surface ignition. The unit comes equipped with an outdoor sensor for automatic boiler temperature reset. The distinctive casing of the Ti reduces standby losses and lowers combustion noise. The Ti can be used in a floor or wall-mount configuration.
Date created: 2017-10-14
Location: Ottawa, ON
"Junk over time"
We had no issues with the install but have had problems with the quality. After 1 year I had to get a new igniter. Pretty much have to install a new one every year or epsecond year. After 5 years, the entire inside is burnt out and needs to be rebuilt and the carbon monoxide levels are far beyond safe levels so now a red tag and waiting for heat. I will send the repair bill Roth e company and see if they really warranty their work.
Date created: 2016-02-21
Location: Petrolia, Canada
You get hot water when it's ready, not when you want it. Don't buy one.
Date created: 2015-09-28
Location: East Durham, NY
The unit was installed around 2005 with the other owner of the house. The system has failed time and time again, while replacing parts and overhauling numerous times! Does anyone have a suggestion of another company/unit that has a similar hookup (using propane) that is less expensive? Thanks...
Date created: 2015-05-14
Name: Steve Scott
Location: Upstate New York
"Installation is key"
We are professional, licensed contractors in Upstate New York. We've installed several of NY Thermal's Trinity boilers as well as other manufacturer's boilers. Our oldest install of a Trinity is over 12 years old. Our experience is that the Trinity boilers or no worse or better than most other manufacturer's mod/con boilers. Overwhelmingly, the problems we have found with all brands of mod/con boilers is installation. And it's not any one single thing. Units with undersized gas piping, not using primary/secondary piping, not understanding how primary/secondary piping works, outdoor sensor not connected or sometimes not even installed, undersized circulator pumps, etc. You name it, we've seen it. I notice several complaints about the cost of parts. That isn't unique to NY Thermal. Most mod/con boilers have primarily OEM specific parts. They are expensive and sometimes expensive to install. In short, make sure your contractor knows how to install a mod/con if you decide that's what you want. Ask them for pictures of previous installs and referrals from previous customers they've installed mod/cons for. Ask what classes they've attended or training they've had specific to mod/con boilers. For every problem we see that is a fault of the boiler, we see a minimum of 10 that are install related.
Date created: 2015-05-08
Name: Schmendrick the so so
Location: Hudson Valley, NY
If you want to overspend, Viessmann is the best made boiler on the market. NTI, however, is probably your best buy. There was some learning to be done on the original T series, but since then the boilers are a solid investment. The Ti series is mostly trouble free. We may replace an ignitor after five years, iron a probe or sensor, but otherwise they have been very reliable. The new Tx series, the oil boilers, have all been great. But, if not installed and maintained correctly, any condensing boiler will give you trouble. Our business as it pertains to NTI is installing and maintaining, and correcting issues created by installers who can't or won't read installation manuals. It's really not too difficult. I have one in my house and one in my shop.
Date created: 2015-03-24
Name: kevin herring
Location: Toronto, Ontario
I had my NTI Trinity 100 installed Feb 2010 and it has underperformed every winter. During cold days it is unable to keep the house warm at 72 and starts to drop down as low as 65. I relied on the salesperson to recommend the right model. I was finally told by the repairman now, 5 years later, it is undersized. When it was installed I had the repairman out at least 4 times as it was not performing. His answer was to disconnect the outside sensor. It did perform a bit better after that was done but still poorly. I had the main circuit board go last spring ($800) and a week ago the water pressure sensor ($525) went. The repairman said all of these boilers were failing and the newer models had some of the issues fixed. My problem is I am stuck with a very expensive piece of garbage. If you are considering buying...don't.
Date created: 2015-02-16
Location: Milwaukee, WI
"Excellent boiler, highly recommended."
We have a three-zone radiated heating system, and were having problems with our previous boiler failing to heat the house. With some guidance from our heating guy, we decided to replace the old boiler with the NYT Trinity Ti100 about 2-1/2 years ago. We have not regretted it. The new boiler is about a third the size of our old boiler and far more efficient and cost effective. We saw an immediate impact on the natural gas portion of our utility bill in spite of a colder than normal winter that year. As a side benefit, a recurring problem with loudly banging pipes vanished; we haven't had to bleed our radiator pipes since it was installed. The only drawback is that it is not even more efficient, but that is an issue of our budget constraints and definitely not a problem with the boiler. For the money, the value is definitely there. I would recommend this boiler to a friend without hesitation.
Date created: 2015-01-30
Location: Middlesex, NJ
We had this installed in 2010, replacing the old big boiler and with the intention of saving money since we just started a family. The savings we are expecting are just not happening because, like what the other reviews say, it breaks every winter. The heat is still working a little bit but could only go up to 56 degrees. I called the technical support and they walked me through, I guess, resetting it. Based on the blinking lights they said my boiler is functioning just right. Then I waited 4 hours, and it was still the same. I called them back and the tech support asked me which lights are lit and what the screen is showing. According to him, there should be no problem and it should heat up the house but since I told him it didn't, he asked me to call a technician. I tried calling different technicians since this was built and none of them knows how to fix it. It has to be the technician specially trained for this boiler, who is located far far away. We have paid those technicians for nothing. When we found someone who could finally fix it, he asked us to buy parts because it needs to get replaced. What a headache. I guess I have to call PSEG and see if they could suggest a better energy efficient boiler that won't give me headache and not freeze during winter. Stay away from this boiler.
Date created: 2015-01-09
Location: United States
"Trinity Ti/LX 150 Boiler"
I have had this boiler for 5 years now and have spent over $1500.00 on repairs. Any savings in gas costs have been eaten up in repairs. When it works the house is warm & toasty, but too many times, as soon as the weather changes, it goes down. A furnace/boiler is supposed to work without worrying about it for years; not so with this boiler. The boiler that was replaced was 50 years old and just kept on pumping out the heat. I wanted a more energy efficient model and upgraded to this unit. What a mistake. At the present moment it is not working and it is 15 degrees outside with lake effect snows on the way. Thank heavens I have a fireplace insert.
Date created: 2014-01-21
Name: B. Delmage
Location: Ottawa, Ontario
"NTI Ti150C has worked well for first 6 years"
Our Trinity 150c (hot water combo) replaced a 1940 cast iron boiler and rental hot water heater in fall 2007, six years ago. The gas usage went significantly down as expected, and our comfort went up because of the boiler's ability to modulate its burn rate to a lower rate when the outside temperature is warmer. We reclaimed floor space too. For a 1300 sq. ft household of two, the on-demand hot water works perfectly, capable of supplying adequate hot water for a shower and appliance or two (e.g.dishwasher, washer) concurrently without slowing down, even sourced with icy Ottawa water in winter. The boiler was recently opened and cleaned for the first time and needed almost no cleaning after six years. (Manufacturer states that unit should be cleaned and inspected after first year, as usage and local conditions may vary.) The only failures in six years were not the boiler itself. The external Watts overpressure valve started leaking this year and needed to be replaced. I see Watts now have an M2 version, so perhaps they have resolved a problem with the M1. Also, the secondary (radiator) loop pump was replaced twice under warranty since installation, but I blame the pump manufacturer Bell and Gossett for that quality, not NTI. I replaced the B&G with a Grundfos pump that does the same job, and is virtually silent and only uses 23W of electricity. NTI has all their installation and technical manuals on their website. I encourage anyone who is at all technically inclined to download and read the manual before purchase as I did, and keep an eye on your installer and installation. Ours did a messy job overall, but at least followed NTIs instructions properly because they had no experience when they did our installation. I recommend this model based on my experience.
Date created: 2014-01-21
"Big Headache, never goes away!"
Piece of junk. Installed in 2010, nothing but trouble. Now I need a new controller and ventor motor! Definitely a different brand, if I'm forced to buy a new one! Boilers should only be installed in Canada by trained and certified installers. Installers need to be more regulated so that you can expect some degree of competence!
Date created: 2013-11-06
Name: Gord MacLaren
Location: Oshawa, Ontario
We've had ours for 2 years now. It replaced a mid-efficiency boiler and separate gas water heater. Gas consumption was cut by way more than half and the house is warmer. The installation was very well done and the unit is almost silent. This is high-end, high tech stuff. We haven't had one hiccup. I did install a 5-gallon buffer tank to temper the changes in water temperature (shower). For the first couple of minutes, the hot water is on. I'd buy another or recommend these units in a heartbeat.
Date created: 2013-10-05
Name: Riley venne
Location: Timmins ontario
"Junk Wall-hung Boiler"
I am a G2 gas technician working in Ontario. Several of these boilers were sold due to low supplier pricing ($2500-3000). You get what you pay for. Servicing these units was hell, no one had decent parts breakdown and usually had to call NTI in New Brunswick. This joker was like wrestling with a pig, eventually you realize the pig loves it. After 3 years of these endless problems, we replaced the boiler and took one on the chin just to save our reputation (small town folks talk). Stay away- very far away.
Date created: 2013-04-01
"Parts break after 2 years"
Paid $9,200 for a Trinity Ti 150 2 years ago. This winter the pump, a valve, the electronic system and a air sensor broke, each 2 weeks. Technician had to come 6 times. At the end even he could not understand want was happening. Cost me $1000 more. It is a very complex machine that must be installed by highly trained experts, a rare species. Company said its lifetime guaranty, lies, only 2 years on the majority of parts.
Date created: 2012-01-02
Name: m stocks
Years owned: 10
Owned this piece of crap for 10 years now, every winter it breaks down as soon as it gets cold out, we've replaced every component at least once, sometimes 3 times(controller). Total waste of money.
Other Trinity Ti Reviews
Based on comments on online forums, the Trinity Ti is regarded as a good boiler. Several contractors on heatinghelp.com state that the Ti is a good, reliable boiler, with nothing negative to report. A few also praised the company's quick and friendly customer service. Reviewers on hvac-talk.com also noted the reliability of the Ti, with a couple noting that problems with the unit are almost always due to improper installation.
Trinity Ti Warranty
The Trinity Ti is covered by a 5-year warranty on defective components from the date of manufacture or 1 year from the date of installation, whichever period is longer. There is a pro-rated lifetime extended pressure vessel warranty after the first year of installation. The boiler must be registered within 1 year of installation to qualify for the extended pressure vessel coverage. The warranty does not cover labor or shipping costs. The warranty is to the original owner and location and is not transferable.