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Consumer Reviews of Navien boilers

Popularity:
#58  of 68 brands of boilers

20% of customers recommend
2 of 5 stars 35 reviews

  • Very Satisfied
    7
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    26

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Date created: 2016-01-11 Name: phil ladd
Location: Altoona, IA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Dsisatisfied - 3 years old and approximately 24 service calls"
Our combo unit was installed in 2010. It has never worked right. Dozens of service calls and can't get parts from a dealer, they have to come from California. We have been told that it is no longer being made. I rate it as junk.


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Date created: 2016-01-04 Name: J waltonen
Location: Rhode Island

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Horrible!"
I had plumbers install my first Navien in 2010. This boiler started giving me problems three short years later, to the point where I had to unplug and plug it back in to get it to work..I spent lots of money on repairs. I also had to wait for parts because plumbing supply stores don't carry many parts for combi boilers. Spent countless hours on the phone with rude Navien personnel, finally received a new unit less than two years ago and had plumbing redone by a certified plumber...and now am having problems again. Wish I had stuck with my 25 year old boiler!


Date created: 2015-02-16 Location: Belmont, MA

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Very Happy with Navien On Demand Boiler"
I had this boiler installed 3 years ago after reading many positive and negative reviews. I was a little nervous but found a plumber with specific experience installing this type of boiler. I use the boiler for both on-demand hot water and heating for my house. This replaced a separate boiler and water tank system. My experience with it has been nothing but positive. It is very economical, low maintenance and the space saving over conventional boilers and tank is huge. My house is quite small so I got a lot of bonus storage space out of the conversion. My gas bills dropped significantly as I was not having to keep a water tank hot. The only negative is that it can be a little loud so it depending on placement that might be annoying. So far I have had to clean the filters but it has not required any other maintenance. I would definitely buy this boiler again and strongly recommend it to a friend. The only caveat being that you really need a good plumber that is specifically experienced with this boiler manufacturer. It is a very complex system and I read a lot about poor installations, which caused the homeowners a lot of problems. Thankfully my personal experience has been great.

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