LAARS Neotherm Boiler
Updated: May 21, 2016Write a review
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Overview of the Neotherm
The Laars Neotherm is a fully condensing and modulating gas boiler with an efficiency rating of 95% AFUE. The Neotherm was named an Energy Star Most Efficient 2016 product and is rated for alcove and closet installations. All vent and pipe connections are on top, and a venting capability of up to 100 feet with PVC provides greater installation flexibility. The unit features a stainless steel heat exchanger and can be combined with a Laars-Stor indirect water heater for more efficient domestic hot water. The Neotherm is equipped with a Laars Integrated Control System which features quick setup and complete on-screen diagnostics with functions displayed in English instead of codes.
Date created: 2016-03-06
Name: E. Rugino
Location: Long Island, NY
"Worst company In existence"
The poor quality of this company's products are only outmatched by the even poorer quality of their customer service. Had this boiler installed in September 2015, but not really used until November. Due to unusually warm weather. Immediate problems arose. Called company in Mid-November 2015 and left a message advising of the problem and asking for a call back, which never came. Called again in December and left another message and, again, no call back ever came. Wrote a complaint email about a week later, which was treated the exact same way - no response. Called again in January 2016, left third message, and actually got a return call, but was told to have the contractor come to the house and call them. Contractor came early the next week and called and was told that customer service would call them back. Contractor stayed around, but the return call never came, wasting their time and my money. I called the following week, actually got through to someone in customer service, who barely listened and then said the problem was "air in the lines," which it was not, and I knew it was not, which the contractor confirmed could not be the problem. Contractor came back again, re-bled the lines and the problem remained. Contractor attempted to reach them again, with no return call once again. My advice: Get a Rheem. Had a problem with a 10-year old water heater, called them and Rheem customer service worked with us to find the problem and repair the unit, which is still running to this day.
Date created: 2015-05-27
Installed new in 2012 in a 100 room apartment complex for seniors. The first year, replaced a pump; it was under warranty. Then it went two years without trouble. The third year, replaced the other pump, two igniters, the igniter cable and it is still having trouble. I have put $4000 into two boilers that are not five years old. They are total garbage
Other Neotherm Reviews
A post on heatinghelp.com asking for opinions on the Neotherm received comments saying the the Neotherm is a good unit but Mestek and Veissmann also make similar units that are good. In response to a post on greenbuildingtalk.com from a homeowner looking for opinions on boilers, a member recommended the Neotherm.
The warranty for the Laars Neotherm boiler is comprised of the following:
- 12-year heat exchanger warranty, prorated after the seventh year
- 2-year parts and labor warranty