LAARS Mascot II Boiler
Updated: Jan 24, 2018Write a review
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Overview of the Mascot II
The Laars Mascot II is a discontinued wall mounted condensing gas boiler. The Mascot II was Energy Star qualified, with an efficiency of 95.0% AFUE, and could be used as a heating-only or combination heat and hot water (combi) boiler. It featured a stainless steel primary heat exchanger with externally welded manifolds, and a stainless steel brazed plate DHW secondary heat exchanger with advanced flow switch on combi models. A variable speed blower maintained quiet operation, and a direct spark ignition provided reliable start-up. The Mascot II came with a primeless condensate trap and a built-in expansion tank which held up to 26 gallons of water. The unit was equipped with an LCD push button control system to help monitor furnace operation and functions.
Date created: 2018-01-24
Name: David Crowley
My contractor installed this boiler (heat & h/w) in December 2012. It took nearly a month of continuous service calls to finally get it working. It only worked for 2 heating seasons. The contractor who installed it won't service it anymore and it's out of warranty. The system cost me $7,800. Fortunately, I have an alternative electric baseboard system as back-up (the plan was to have lars replace it) but because of the extreme cold this season I made another attempt to get it working. This new contractor has tried but failed as well. He was told by lars that the system needed a new control panel, which he purchased for $400+ but that hasn't worked. He told me that lars has the absolute worst customer service he's ever seen. They're not available weekends in an emergency and they keep shuttling him from desk to desk and then hanging- up. It's a real Mickey Mouse operation. A nightmare. You've been forewarned - buy a lars product and you can expect nothing but problems, aggravation plus no heat of hot water. Lars products are crap.
Date created: 2017-08-18
Name: Brockton sumner
Location: Ashburnham, MA
"Satisfied and happy"
I am very satisfied and happy especially with the technical guys from Laars.
Date created: 2016-12-10
We bought our new house in July 2016. The laars Mascot II had been installed about 2 years prior and we were very excited to have a 95% efficiency boiler in our new-to-us house. A month after moving in, we found ourselves without hot water and had to have the mixing valve replaced ($300). It is now December and this boiler is having a seriously hard time keeping up with the New England winter. It takes hours to go up from an overnight temp of 65 to 68 degrees. As it stands, I need to again call the plumber to come and fix it because my heat just isn't turning on. This shouldn't be happening on a 2 year old boiler. The only good thing about it is that I can take a shower and wash dishes at the same time. I would not recommend this boiler.
Date created: 2016-05-25
Name: Lindsay Kelley
Location: Fairless Hills, PA
So we got the Laars Mascot II about four years ago. Energy bills are great, especially compared to the 30 year old boiler we had prior to this. Having unlimited hot water is great with 6 kids. I did just have an issue where the heater stopped working. Had the company who installed it come out to take a look and was told I'd have to replace the control panel. After a phone call I was able to speak with the CEO of the company who ended up sending a serviceman out to look at my heater. It turned out that nothing was even wrong with it. I literally watched him clean the mixer valve and the hot water began to flow again. I am so appreciative of the great customer service I got from Laars and also from Peter of Ben Franklin Heating.
Date created: 2016-05-17
Name: Jimmy Juanier
Location: Cambridge, Ontario, Canada
"Poor support - unreliable shipping"
Have been waiting for a replacement part for 3 weeks. Shipping is disorganized, unreliable, and 'economical with the truth'.
Date created: 2016-05-16
Name: B. Goss
Location: Portsmouth, NH
"Quiet, efficient, and clean."
I had a Mascot II installed a few winters ago and have been totally happy with it. It is super quiet, compact, and I have saved a ton of money by switching from oil to natural gas. I also was able to eliminate my domestic hot water tank because this unit has the integral DHW heater. I can fill up the tub and immediately run the dishwasher or laundry without having to worry about running out of hot water. I've been very happy with the installation.
Date created: 2016-01-09
Location: New York
Had it installed after Hurricane Sandy, having switched to gas heating. It hasn't worked correctly from day one. Please don't purchase one, not unless you want to wake up to a cold house and enjoy icy showers.
Date created: 2014-10-29
Location: Boston, MA
"How is this company even in business?"
Had the Mascot II installed 2 years ago. From day 1, the heat has always worked okay, but the hot water cycles on-off-on-off every 4 minutes. Laars replaced the controller board and it worked fine for a year, just enough to have it be out of warranty, and then the same issue appeared. Now it cycles every 2 minutes. I called Laars but they are no help, they told me the unit is out of warranty and to find myself a plumber. Gee, thanks...
Date created: 2014-08-26
Name: T Holden
Location: Greenville, RI
"Laars Mascott II"
I am a plumbing/heating contractor located in Rhode Island. I have plenty of choices when it comes to selling boilers. I have installed over twenty Laars boilers and have only seen one minor problem with a temperature sensor, which was an easy fix. I have nothing to gain or lose by my review. As long as the home owner understands the amount of hot water the unit makes is limited to one shower at a time there are no other issues. The other thing I think when I read other reviews is the plumber probably installed the boiler wrong. Plumbers don't always read instructions.
Date created: 2012-11-20
Name: Z. Rood
Location: Ithaca, NY
"Poor Customer Service"
Called with request for unpublished part numbers referenced in manual but never listed therein (manual states to contact Laars directly for information on this particular part). After searching for hours online, and calling several online retailers, I went ahead and phoned the manufacturer. The tech was belligerent and told me to go away unless I was a contractor. Really? I wish I could. But I still need that part, with no local retailer I am stuck. I feel like I made a mistake going with this product.
Other Mascot II Reviews
Among the few reviews regarding the Mascot II on HVAC forums, a consumer on heatinghelp.com complained of an error code 173 and 174 and the unit not coming on when there was a call for hot water. Another member suggested that he reset the module. On gbt.buildcentral.com, a consumer with a short cycling unit was told by other members that the problem was most likely due to poor installation, with either improperly-sized pipe or an improperly-sized boiler.
Mascot II Warranty
The warranty for the Laars Mascot II boiler is comprised of the following:
- 2-year limited parts and labor warranty
- 12-year limited warranty on the primary heat exchanger. The warranty is prorated from the eighth through twelfth year