HTP Elite Boiler
Updated: Jan 23, 2017Write a review
Read more about HTP Boilers
Overview of the Elite
The Heat Transfer Products Elite is a modulating, condensing gas boiler for use in residential or light commercial settings. The Elite has an efficiency of up to 95.9% AFUE and was named an Energy Star Most Efficient 2015 product. It can be either floor- or wall-mounted and can be vented up to 200 feet. The stainless steel heat exchanger resists corrosion and improves heat transfer. A 40-character LCD control panel monitors boiler performance, allows cascading of up to 8 boilers, offers outdoor reset and integrates system components.
Date created: 2017-01-23
Name: F. Wrightson
I have the VHW (propane gas hot water boiler) that was highly recommended for our new house in 2012 by our plumber HVAC for years. The house was completed and we moved in 2013. In 2014, it stopped producing hot water. When the HVAC people finally figured it out, moisture had accumulated and dripped onto the circuit board and shorted the chip that controls the flue. This shut down the boiler. The HVAC guy said this was a design flaw and fought htp on my behalf. I didn't pay anything for the repair. Reading the manual, I discovered that there are hookup points for an alarm. I called my alarm company and they made the hookup. Thankfully. Then, two weeks ago (while I'm in Florida) I received a call from the alarm company that there was a fault on the boiler (in New England). Fortunately, the 20 degree weather was two days away. The HVAC guy said the circuit board was completely rotted, including the gas controller. This is definitely a design flaw and I'm not paying the $3,000 prepare bill.
Date created: 2016-03-17
Location: New Hampshire
"Stay away from HTP"
As others have noted Heat Transfer Products does not stand behind their products at all. 4 year old Elite 120 and I've spent over $3000 on service, labor charges and broken parts in that period. Having seen it apart during numerous service calls the unit, in my opinion as an engineer, is very cheap and poorly constructed. On top of that, finding qualified service help less than 100 miles from HTP's headquarters is nearly impossible. Emerson Swann isn't much better and no one has parts. Unfortunately if you live where it is cold like I do in New Hampshire, you better get ready for frozen pipes because if the unit breaks on Thursday or Friday it won't get fixed until Monday or Tuesday. When it's 15 below zero even a well insulated home will succumb. I can't stress enough that you should not waste your money with HTP.
Date created: 2016-01-11
Name: J. Li
Location: Montreal, Quebec, Canada
"No product can be worse"
Cost about 16,000 Canadian dollars and installed only 14 months ago in late October 2014. It broke down twice so far this winter before new year. Cost about 2,000 dollars to have it repaired, the mother board and circulation pump failed and were changed. I doubt if the manufacturer has confidence in its own product, it only offers a one-year warranty.
Date created: 2015-12-17
Name: R. Wehling
Location: Anchorage, AL
Run, run, run... Put a lock on your wallet and run. Heat Transfer Products is still Munchkins and their name change has not changed their piss-poor customer service, warranty, or quality of product. I have owned my $10,000 EL- 150N boiler for only two years and it just cost me another $1,000 because the computer board has gone out. Their warranty is only 1 year on 99% of all parts. Run, run, run. A coffee can with a chunk of coal is more effective and efficient. Protect yourself - they are a complete rip-off!
Date created: 2015-03-06
Location: Washington DC
"What i like about my boiler"
I have recently moved into a new house and the boiler came with it. It has been 6 months that I have been living in this home and have had this boiler. I love this boiler so much. This has been a horrible and freezing winter and the Elite from HTP has really gotten the job done by keeping the house very hot. There is nothing I can really say bad about this boiler, I have never had any problems with it. I have never had to repair or replace any parts on the boiler, it has worked perfectly the whole time I have been living in this new house. I would recommend the HTP Elite boiler to anyone looking for an easy and very reliable machine. It keeps the house very warm and pleasant to be in, and it is very rare to find such a tedious machine that works as well as this one does.
Date created: 2014-11-17
Name: Bryan Johnston
Location: United States
The field connection board is placed in a bad location. Moisture from the flue drips onto the board, shorting out the board. The first board was covered under warranty; however, 8 months later, it had the same problem. I am now replacing the board again.
Date created: 2013-11-15
Name: randy engel
Location: wichita ks
"Worst Piece of Junk, Ever!"
I have never found any product so finicky. So truly unfit for sale. It maybe a great gift for your worst enemy. However, the repercussions may be lethal. I am having F05 and F03 codes? Any help would be nice. Tech support is overwhelmed and not calling back.
Date created: 2013-09-15
Name: Steven Whitbeck - BELTLINE HTG.
Location: Grand Rapids, MI
"Steven Whitbeck - BELTLINE HEATING"
Homer - I am betting that his problem is his venting. He has to replace blowers and 925 controls every two years. That is a classic symptom of exhaust gas recirculation. He needs to have at least 18 inches of vertical separation between the intake and the exhaust openings. Once again people - YOU NEED to read the old posts here. There is a lot of GOOD problem solving information in the old posts by some very intelligent repair contractors. Do yourself a BIG favor and learn from this site. DON'T just come here to bitch about equipment YOU had installed by the low bidder. And YOU didn't check him out. Ask the local supply house that sells boilers about who they would recommend to do YOUR boiler installation. They WILL know who is the best. Steve
Other Elite Reviews
In a post asking for opinions of the Elite boiler on heatinghelp.com, a member stated that it is a good unit that he's had no problems with. Another member on the same post said the Elite is very similar to a Triangle Tube unit.
The warranty for the Heat Transfer Products Elite boiler is comprised of the following:
- 1-year warranty on all parts
- 12-year heat exchanger warranty, prorated after the 7th year
Labor costs are not covered by the warranty.