Consumer Reviews of Burnham boilers
Read more about Burnham boilers
Reviews by Series
- Alpine (29 reviews)
- ESC (1 review)
- Independence (11 reviews)
- MPO-IQ (3 reviews)
- Revolution II (5 reviews)
- Series 2 (17 reviews)
Date created: 2010-08-21 Name: Jean Rich
"Buying another boiler and it wont be Burnham!!"
I bought a Burnham boiler to heat a 3000 sq ft house with in floor heating in the basement (additional 2100 sq ft). I bought the largest domestic boiler Burnham had and I beleive the installer was somewhat familar with the product. About one year into the operation of the boiler, we began to have problems: values leaking some zones hot others not, lines breaking and so on. I called the installer and he did little to repair the product so I called Burnham to ask if this was normal for the boiler and if not, where to look for problems and how to correct them. They brushed me off stating in around about way that they didn't want to irk their wholesalers (ie they valued them more than the people who bought their rubbish) so I continued to get shafted by this installer and others. Bottom line-I never felt comfortable with this heating system. I was always waiting for it to malfunction. And in an area of the north where winters last for 8 months and -45 is almost the normal, it's not a nice feeling. Anyway, I'm rehabbing my 10th house (this time on the coast in Or) and it needs a new boiler. It gives me great pleasure in buying my fifth boiler that is not Burnham!! Stick that in your pipe and smoke it Burnham!!
Date created: 2010-07-01 Name: Ernie Agresti
Years owned: 12
We have a couple dozen v11 series boilers which have experienced leaks since about year nine. Can anyone shed light on the v11 series problems? We would consider leading a class action effort if there are others with the same problems with these models.
Date created: 2010-05-25 Name: M. Coller
Years owned: 9
"Burnham Boiler V8"
Corroded & cracked & needs to be replaced after 9 years. And since I'm not the original owner, there is no warranty. Don't ever buy a Burnham!!!
Date created: 2010-05-10 Name: Pordy
Years owned: 13
House came with a Burnham kv74 boiler installed in 1997. Told yesterday that it has "rot hole on top of unit block" and needs to be replaced. 13 years on a oil burner? In the 3 hears we've owned the house it has needed non-routine service 3-4 times/year.
Date created: 2010-04-22 Name: Bill & Pat
Years owned: 17
We are the original owner of this boiler. The house was purchased new. Burner tech found a small crack in the block. It would cost $2,600.00 to replace the block. I will contact Burnham directly. It is still under a limited warranty. We see what happens from here. Don't think I want another one.
Date created: 2010-04-15 Name: Frank Bypass
Years owned: 15
Boat anchor, horizontal block crack. I am looking at third core. Burnham very unhelpful on phone at #717-397-4701. Wouldn't buy a candle from BURNHAM. SHAME,try to support local Corp. but product N.G.
Date created: 2010-02-23 Name: Doug
Years owned: 7
"Stand by your product! BUYER BEWARE"
I bought my house 7 years ago and inherited a 1998 Burnham as such. We've had numerous service people tell us that it was one of the best units on the market, so we were satisfied. Recently though, I've noticed water coming from the boiler and flooding the floor. Come to find out that Burnham "had a problem with the castings" at the foundry. My service contractor told me that it was a manufacturer defect & that they were not responsible. Great. The joints where the cast is put together leak lik a siv now. I wrote 2 letters to Burnham and got a response on the second. Long story short, they will not be replacing the casting because I am not the original owner. Who on earth takes a furnace with them when they move homes? Buyer beware. This company does not stand by their product. Do not buy a Burnham.
Date created: 2010-01-07 Name: Rob
Years owned: 6
"Burnham Boiler Three"
My first two Burnham steam boilers cracked and leaked within two years each. I am now on my third using the latest redesigned (I hope) mega steam. It is two years old and has not leaked yet. I ended up paying $1,600 for installation and the extra needed parts with the "free under warranty" second boiler and $2,000 for the installation and extra parts for the "free under warranty third boiler." The Burnham Company is a joke. I sent letters and called on the phone. They just want everyone to go away. They manufactured a poorly designed defective boiler and don’t want to admit it. My boiler installer wants to know why none of the other brands of boilers he has installed (hundreds) have problems with “oxygenated water” from topping off causing cracks. Maybe Burnham engineers should spend more time designing quality products and less time dreaming up far fetched theories for why their cracking boilers are not a manufacturing problem. I replaced my home’s original (not Burnham) boiler that was 35 years old and never leaked only because I did not want to wait until the dead of winter some year and have it finally die. All the burner technicians I talked to think Burnham boilers are a great way to make vacation money because they have replaced so many. The local supply house stopped carrying them, Burnham had to open their own warehouse to stock their boilers for warranty replacement (south of Boston Ma.). It has two employees who just process cracked boiler requests all day. I guess Burnham has since also added a $500 service charge for the privilege of getting a boiler warranted. (plus you pay shipping too, oh joy!) I hope they go bankrupt when we finally get all the people together for a class action law suit and are reimbursed for the additional boiler installation charges everyone has paid for. I only used the two warranty boilers because I would have had to pay over $4,500 to start over and have a different brand installed. If this boiler leaks I will never buy a product made by this poor excuse for a company again. They are totally irresponsible.
Date created: 2010-01-07 Name: Barbara Burgard
Years owned: 3
"Wish I Had Known"
Put in January, 2007. Service calls immediately, finally sent techs to calibrate. Also sent a part that had not been used before, ran better, but not well, after that. Still lots of service. Tubing cracked, January, 2010. Company will not replace or reimburse. Told the contractor it was because of the cold weather. Replacing with a different company. We are out a lot of money, 2 furnaces in 3 years.
Date created: 2010-01-01 Name: Scott
Years owned: 8
My Burnham boiler broke after 8 years of service! I bought my house when my boiler was 6 months old, 8/2002. Thus, I'm not the original owner (more on this later). I have a PSEG worry-free contract and it was serviced and maintained as needed and directed by them. I've had 2 contractors say it was the best condition boiler they have ever seen fail! Brought in PSEG and contractor and both agreed and showed me a perforation of the upper block or manifold where the steam is and the failure is above the water line. I saw a similar post of the leak occurring near the fins or the 1/4 nubs in the casting in the same area. Burnham will do nothing even though a boiler of this age would be under warranty to the original owner. I would love to know who sells their house and takes the boiler with them. If there ever was a person, it should be by the owner who sold me this house. He never went through one season using this boiler! Also, you would think a company would stand behind their product not behind words in a warranty, "original owner." What a joke! Don't ever buy and install a Burnham in your home or customers' homes! It is my $6000 lesson. Learn from it now! I had the option of a Burnham direct replacement which was almost $1000 cheaper as the plumbing was virtually the same, I said no way I'll fork out $1000 more to not put Burnham back in my house.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.