BURNHAM Alpine Boiler
Updated: Dec 23, 2016Write a review
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Overview of the Alpine
The Burnham Alpine Boiler is a gas fired, condensing stainless steel boiler. The Alpine is Energy Star rated, with an efficiency rating of 95 AFUE. The Alpine features a stainless steel heat exchanger and smart controls, which allow settings to be adjusted with the push of a button. The easy to remove control panel allows for easy servicing, and the gas, water, and electrical connections are all made from the left side of the boiler. The Alpine comes in seven models, ranging in size from 80,000 to 500,000 BTU's, and can be converted from natural gas to LP gas with the turn of a screw.
Date created: 2016-12-23
Name: Ben soares
Location: Lynn, MA
Have had boiler for only 3 yrs and the igniter no longer works. Trying to order new part has proven to be a nightmare with the part being on back order for over a week. I do not recommend buying this brand of boiler!
Date created: 2016-09-26
Name: C. Wuest
Location: New York City, NY
"Alpine 150 - Satisfied"
Have had this boiler going on 3 years now and even though it was a rocky start, once everything was set properly, this boiler has been running like a charm. Absolutely no issues. You need to have a qualified plumber who has worked on high efficiency boilers because these things are very temperamental. One situation, the exhaust pipe wasn't situated just right, error code. Really? But like I said, once it was all adjusted, no issues.
Date created: 2016-09-21
Name: Mary T Slayter
Location: West Dennis, MA
"Nothing but problems"
Find another product. I've had this boiler for three years and have paid upwards of $500 yearly in repairs after the expiration of the one-year warranty. Be careful -- I chose it on the advice of one of the best plumbers/HVAC firms in my area. They made money on the installation and have been profiting ever since.
Date created: 2016-03-07
Name: T. Kendall
Location: Derry, NH
We have a six year old boiler that was serviced every year and now needs a replacement blower fan for $1300.00 (installed). Enough said.
Date created: 2016-01-17
Name: Brian S
Location: Braintree, MA
"Awful product and service"
Converted from oil to gas in 2010. Had an Apline 105 condensing boiler installed and it has been nothing but grief since then. Motherboard has had issues twice, display has malfunctioned twice and the gas valve stopped working yesterday. It's always had issues with a hard ignition. The Burnham rep stopped responding to requests for help getting parts and resolving issues. It's clearly a poorly made product that Burnham has decided to wash their hands of. If I can just get a couple more years out of it, I'll replace it with a more reliable product from a more service oriented company. I'll never use a Burnham product again.
Date created: 2016-01-11
Location: Stigler, OK
"Burnham Alpine Boiler Review"
The Burnham Alpine is a gas-fired, stainless steel boiler, which is used very easily. Good bang for the money you are spending. I give it a very high review rating, and I have enjoyed this product.
Date created: 2015-12-07
Location: Noel, MO
"Very pleased with our Alpine Boiler"
When we moved into our new home last winter, I was surprised at how quickly and efficiently our new boiler system worked. It was amazingly quiet and had no smell, unlike our other one. It's cheap to run and was my friend this winter! I would recommend the Alpine boiler to anyone looking for a new boiler!
Date created: 2015-11-24
Name: M. Bush
Location: Arlington, MA
"Extortionate replacement parts, poor warranty policy"
LCD display went out. I was initially told that it would be covered under warranty, but over the course of a couple weeks Burnham declared that the boiler had never been registered (how convenient for them that things get lost in the mail), and that repair wouldn't be covered. In retrospect, certified mail would have been a good idea, but it's not something that a reputable company would require. In the end, the control panel and display both need to be replaced-- they want over $1000 for parts alone, which is over 35% of the cost of the boiler. The unit works OK for now, except for absence of display. We plan to limp along without the display until a real problem surfaces. If a real problem surfaces, we can apply the $1000 towards the cost of a new burner from a more reputable company. There won't be another Burnham in my basement.
Date created: 2015-10-22
Location: Anchorage, AK
"Bummer Ham boiler"
Lasted just long enough for the warranty to expire. The CPU was the first thing to go. Cost over $1,100 just for parts. A simple circuit board and 4" LCD screen. Local supplier said it was a known problem and they developed a new CPU (Sage 2.2). Burnham would even give me a discount even though I was only 2 months out of warranty. Unit has never worked correctly since. It dang near explodes upon ignition. I've spent another $1,000 on technicians trying to trouble shoot it. Had all the adjustments calibrated, etc.... The only reason I'm on this web site is to read the reviews for a new boiler.
Date created: 2015-05-28
Location: White Plains, NY
I bought an Alpine boiler in 2011. It's been practically trouble-free since installation. The low water cutoff had to be disconnected because it would trip when the system had plenty of water, so it was disconnected. I'm told there will be a flood if there is a low water problem so we'll know. Replacing the low water cutoff didn't solve the problem. Aside from that, the unit has been reliable and very efficient.
Date created: 2015-05-13
I have had an Alpine boiler for 3 winters. This past winter was a concern due to the fact the Alpine is about 1/2 the output of the old boiler. The contractor said he sized it from a heat loss and most boilers he installs are about half the size of the old one. I wondered how a boiler half of the heat output can heat my home. To my belief it heated well at about half the fuel cost. This past winter was much colder and still did a great job.
Date created: 2015-05-01
Location: Northborough, Massachusetts
"Keeps you warm with one switch"
I have owned the Burnham Alpine boiler for a little over a year now. This boiler is incredibly efficient and has my house heated within 15 minutes. As of right now there isn't anything I have yet to find to dislike about this boiler. It is a slim design and fits nicely into an out of the way tight corner. I find that the daily cleaning maintenance is next to zero unless your are a neat freak and just like things to look clean. Also, all that is required from the manufacturer is just a quick yearly service which doesn't cost much at all and doesn't take very long for a service tech to do. Overall, I can honestly say that this is the best boiler I've ever purchased and I believe I will not see any problems with this specific brand and know that it will continue to heat my home in the many surely cold winters to come.
Date created: 2015-04-17
Location: Fort Lee, NJ
"Modern and Efficient Home Boiler"
I bought a house with a 20 year old boiler system and knew it had to go. There were some "contractor specials" on boiler's that looked like this 20 year old one I had. For $1,500 more I ran into the Burnham Alpine series boiler. This boiler is high efficiency and has actually saved me money on what I expected to pay in fuel costs this winter. It even has an LCD screen to help you monitor usage!
Date created: 2015-03-10
Location: Lexington, KY
"The best heat you can always rely on"
Our old boiler broke down, so I had to invest in a new one two years ago. I love the reliability of it. The boiler always heats the whole house. It's very reliable, I never have to come home to a cold house as I used to with my old boiler. I have no dislikes about my boiler; it runs quiet and it is not expensive to heat the whole house, as I thought it would be. My gas bill is actually lower compared to the bill when I had my old boiler. Even better, I never smell fumes in the house, as I did with the old boiler. I have recommend this Burnham unit to my friends and I think anyone in the market for a new boiler should consider this brand as a first choice. All I can say is good things about it. I wish I would have bought it years ago. I would have saved so much money on my gas bill, which I am saving now. And it's not just the gas bill; I'm saving on my electric bill, too, because I used to have an electric space heater in each bathroom, but now I don't need them. In the long run I think this unit will pay for itself in the energy costs that I am saving.
Date created: 2015-03-05
Location: my cabin in northern vermont.
"safe reliable efficient and low cost."
since we have gotten this boiler, it has saved us money and time. we purchased it from a very friendly salesperson and at a fair price. the installation was quick and easy and I was able to receive information via the phone that allowed me to do it on my own. I have little background in installation of appliances such as this but I was easily able to do it with the direction given to me via the phone. I love the boiler, for the price and the size, it satisfies all the needs that we have at our vacation cabin. I go to my cabin every so often on the weekends to spend time snowmobiling and relaxing. It is everything we needed and has not let us down yet. I am hopeful that it will last a long time, and so far it has been great! Thank you for taking the time to read my review.
Date created: 2015-01-04
Name: elaine g white
Location: Binghamton, NY
"Unhappy and broke"
We had a Burnham boiler installed in 2011, and during the first winter the exhaust pipe froze 2 times. Why are they installed that way in the Northeast? In 2012, the same thing. In 2013, we had to replace the pump. Also fixed the pipe problem; we had to take the pipe apart in the basement, so air flows in my basement. No one in Binghamton knows what the hell kind of burner I have, so they can't service it. The Burnham techs are only on call until 3 in the afternoon and not on weekends. Who sells a product like that?
Date created: 2014-12-16
Name: Lisa procaccini
Location: Walpole, Ma
"Bad bad bad"
I have had nothing but problems with my brand new gas burner since day 1. Within 3 months I needed a new computer. It cost $1200.00. Since then it has needed one repair after another, totaling more in repairs than the cost of the boiler itself. Burnham will not respond to my calls and has no interest in accountability. The burner, to date, is only 3 years old and I need a new one already.
Date created: 2014-11-02
Location: Haverhill ,MA
I bought my 1200 square foot house last year, 2013, knowing that the first thing I was going to do was take out the Kenmore oil boiler - it makes my hot water too - and install a gas unit! After reading reviews on every boiler, I noticed that everyone had something bad to say about every boiler made. After weeks of talking to people, I was torn between the Alpine 105 or the Weil McLain series 3, both high efficiency boilers. Reading many reviews, people were saying high efficiency boilers won't heat your house up as fast as the 80 to 85% efficient boilers. This isn't true. I finally decided that the Alpine 105 with an indirect water heater was the way to go! So here you go! I love it! My 1920's house is nice and warm. It heats up fast, and with both floors running, my shower is nice and hot! Do yourself a favor - if you want to install a Burnham, find a plumber that installs them! Performance of the unit has a lot to do with the installer! Hope this review helps!
Date created: 2014-10-21
Name: J Schoch
Location: Glenside, PA
"Bad control boards"
Purchased the Alpine 150F in November 2011. The first day after being installed by a very reputable heating company, the control board failed and shut the unit down on the day of installment. Luckily, the installing contractor had the sales rep come out and he found that the board needed to be replaced, resolving the issue! It was delivered with a faulty board right out of the box! Jump forward 2 years. The unit shut down with an error code EFRR, which even the installing contractor could not find until he contacted the sales rep. The EFRR code means a catastrophic failure that even the installer can't figure out. So, we're waiting to see what the sales rep, who Burnham says has the authority to either authorize a new unit or a different boiler brand all together, will do. Where do we go from here? This boiler is 2 years old and we were told that when the warranty runs out and the board fails, you're looking at close to $2,000.00 to replace it, including labor! So we want a different boiler, but after the nightmares I've been reading they're junk, and I should be grateful I got 2 years of heat from a $12,000.00 investment. I was told by the reputable installer that they will talk to the rep to see what my options are, because they don't want to pay to replace this very expensive board every year or so under a maintenance contract.
Date created: 2014-06-16
Don't buy from this company. No one told us to register our boiler. Two years after getting it installed, the control board failed. There are only certain companies around who deal with this. We got stuck paying for the pricey repair. They would do absolutely nothing to help us... We are very angry about this.
Date created: 2013-09-02
Name: Plumber in N.Y.
Location: New York
"Alpine "Fog Horn" Condition"
I am a Licensed Plumber who has installed many Burnham Alpine boilers. The "fog horn" or groan you hear on the Alpines when they fire is common if your contractor did not set the oxygen correctly. Every Alpine we install is checked by us with an electronic device to measure the Carbon Dioxide and Oxygen settings. If you attend the Burnham training classes at their factory in Pennsylvania, they teach us how to adjust, correct, and service these units. They even teach us about the "groan" you hear and how to correct it.
Date created: 2013-06-07
After reading the previous post I double checked my Alpine warranty. It states the 5 year parts is in effect only if the serial number warranty is activated within 90 days. I checked with my contractor if he registered my warranty and he said he did online. I called Burnham to verify and they said, yes. I asked what the warranty was if not registered. They stated 1 year parts and 12 years on the heat exchanger. Maybe your warranty was not registered.
Date created: 2013-02-24
Name: charles morneau
Location: lincoln, ma
"Lots of Problems Burnham Alpine"
I bought a new house with a Burnham Alpine boiler in March 2011. This year the boiler stopped working in the winter and its control board needed to be replaced at a cost of $1100. It was not covered under warranty because I was not the initial purchaser. After the control board was replaced it started leaking water out of the cold air intake pipe. I am now told that it was installed correctly when installed but Burnham has come out with a revised plan for the intake and exhaust pipes to remedy this problem and I must pay the cost of fixing the piping. My other house had a Buderus boiler and I had 0 issues over the last 6 years.
Date created: 2012-10-18
Name: Al Renert
Location: Lindenhurst , New York
"Qualified Plumbing Inc"
I installed an ALP150 gas boiler which has the same problems as the previous review. I spoke to technical support and they told me the boiler has to be set up with special equipment to eliminate this fog horn condition. As the previous review said, they tried everything to eliminate this noise to no avail. I've installed many boiler and never had this problem.
Date created: 2012-02-28
Location: Bethesda, Md.
Years owned: 1
"Very disappointed: the boiler is a lemon"
I've owned the boiler a little over a year. For the first several months it kept shutting itself down with error messages until the heating contractor installed a new control panel. Then it ran until it was just out of warranty and now they can't get it to go at all. The manufacturer claimed it was the gas valve, but that didn't fix it. Even though it is practically new, I'm considering buying another boiler from a different company. This Burnham is a lemon.
Date created: 2011-12-11
Name: Tom F.
Location: Portsmouth, NH
Years owned: 1
I've replaced a very old Burnham gas boiler in my home last year. I think it was about 30 years old. The new one is Alpine series and have been very happy with it. It appears my fuel bill is reduced by over 40%. I get my hot water from one of their water heaters and now we always have enough. Very happy with performance and installation.
Date created: 2011-03-05
Location: Winchester, MA
I converted from oil to a gas Burnham alpine two years ago. I'm very impressed with the performace and have cut my oil bill in half. It's run flawlessly!
Other Alpine Reviews
Online reviews of the Alpine are generally positive. Reviewers on doityourself.com commented on the reduced heating bill and quiet operation since installing an Alpine. Members on several sites, including brownstoner.com, remark that the Alpine is a good, efficient unit, but also note the difficulty of installation.
Product registration is required within 90 days of installation for maximum warranty coverage. The Alpine boiler is covered by a 5-year parts and labor warranty used in a residential application. The plan covers all Burnham-provided parts and the associated labor costs.