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BUDERUS GB142 Boiler

Updated: Aug 31, 2016


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Consumer Reviews of the BUDERUS GB142

Compare to Other Buderus Boilers:
Popularity:
#7  of 7 Buderus Boilers
2 of 5 stars 51 reviews

  • Very Satisfied
    9
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    38


Date created: 2016-08-31 Name: D Hamilton
Location: Columbus, OH

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Great boiler so far"
I had the Buderus GB142-45 installed in November 2011. So far it has worked perfectly for five winters. It is extremely quiet and very efficient. My gas consumption has been halved from the previous 45-year-old boiler. I've had the yearly required maintenance and cleaning done. Be sure to inquire about the contractor's knowledge/certification on the Buderus GB142, as I've found it is a complex computerized piece of equipment. At this point I highly recommend this unit.


Date created: 2016-08-09 Name: Anne Wagner
Location: Concord, MA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Lousy boiler, lousy company"
We had this boiler installed in March 2010 for $12,000. We were willing to pay the price because we were told that it was a state-of-the-art, super efficient, very reliable system. We complied with the mandatory annual maintenance, even going so far as having the system pulled apart and thoroughly cleaned in April 2014 for $400. Ten months later, in February 2016, the entire aluminum heat exchanger burnt up. We had to call the fire department and go without heat for four days (here in Massachusetts). The replacement cost: $2300. Buderus refuses to honor their warranty and has blamed the installation for the failure, despite the system's having been installed by one of their own certified installers. They will not talk to us as Buderus will only speak to a "technician" (read: plumber). We have had to pay our plumber to provide the information Buderus has demanded. BOTTOM LINE: Avoid this company and their miserable products like the plague. They do not honor their warranty, ever. (Our plumber, who sells many Buderus boilers every year, confirms this.)


Date created: 2016-07-17 Name: t bet
Location: Minnesota

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Dont buy"
I have spent more dollars in repairs and maintenance on this boiler in the last 6 years than I paid for the boiler. It is a piece of junk, do not buy.


Date created: 2016-05-23 Name: Peter
Location: New Jersey

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Save your money"
Please if you are considering Buderus boilers, stop. Nothing but service problems for 2 1/2 years, then it completely bursts, ruining in excess of 50k of flooring and carpet. I beg you to consider another brand.


Date created: 2016-05-03 Name: Paulie
Location: Braintree, MA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Aluminum boilers will fail"
Installed in November 2009. All new pumps, controls, super store, etc., and copper finned baseboard. Once programmed, the unit ran well. Service is expensive, and difficult to find qualified techs for them. Heat exchanger started to leak in February 2015, warranty 'policy" is to take pictures, water sample, then buy the parts and repair the boiler, then wait to see if Buderus will cover it. I was not willing to spend $3000 plus on the chance they may honor the warranty. Went ahead and installed a stainless steel heat exchanger wall hung to replace it. The failure was complete on the Buderus , corrosion at every seam, tube and vessel leaks, external and internal. Bottom line is an aluminum heat exchanger will fail. The company routinely rejects warranty claims based on water quality. I have yet to see a residential boiler with water chemistry monitoring and treatment. This boiler even when properly installed is doomed to fail. Ran great, very efficient. But savings negated by having to replace it every 6 or 7 years.


Date created: 2016-04-27 Name: D. Rubin
Location: Boston, MA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"No words to describe this fiasco"
We installed the Logamax plus GB142 during a total reconstruction project about nine years ago. From the time of installation, until today, we have had no less then 15 service calls (maybe more) on the boiler and corresponding air exchangers. It has been one thing or another, pumps, condensate trap, technician saying that it does not need an annual service, etc., etc., etc. We go away for the winter and for the last three years during the winter, our boiler has shut down at least a dozen times. In all my years of owning a home and dealing with cold Northeast winters, I have never in my life experienced more trouble with the heating system then with the Buderus GB142. In addition, their technical support has been either nonexistent, rude, or not helpful at all. If I could afford it, I would rip the whole thing out and install something reliable. The company should be ashamed of themselves.


Date created: 2016-04-22 Name: Herb McCloskey
Location: Telluride, CO

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Unfavorable"
Very expensive and poorly built, completely unreliable. Failed twice for a poor heat exchanger in the first year. Expensive to maintain. Shuts down about twice per month. We will throw it out and get something good. Never buy Buderus.


Date created: 2016-04-01 Name: norman kirman
Location: New Jersey

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"We need to replace this unit after so many repairs ..."
We installed this unit in 2009 on our home (new construction), and it only worked for 2 years. Since then it has been parts and repairs, we are now considering giving up on our $5,000 investment and moving on. Please don't buy this brand or this boiler. The repair people no longer want to waste time. This unit has a lot of engineering problems and needs to be taken off the shelf. Consumers are getting ripped off ,


Date created: 2016-03-12 Name: Steven Foerst
Location: Poughkeepsie, NY

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Bad installation"
After successfully installing and servicing the GB142 boiler for nearly 15 years and going out to countless units with failures, it is evident the majority of contractors installing these boilers do not read the manual and do not have the education in boiler water quality. The Buderus boilers have a 5 year parts and labor warranty. If you were charged for the repair in the first 5 years, your contractor does not know the product as well as they claim. Use their website and locate a qualified ABC (Accredited Bosch Contractor) to service your equipment. 1st The boiler needs water that is NOT treated by a water softener 2nd The pH of well water should be neutral (7.0) however the pH in a closed loop heating system should be alkaline (7.5 - 8.5). 3rd A digital combustion analyzer that is properly maintained every 6 months and a digital manometer are necessary to adjust the combustion. 4th Every single GB142 that is maintained by another company has damaged condensate traps and the lower level of the boiler was never cleaned. This is explained very well in the manual. 5th THE BOILER MUST BE SERVICED ANNUALLY!!! We hear so many people say it is gas so it does not need to be cleaned. Read the manual! Any equipment that has fire in it should be serviced regularly including your gas stove and gas dryer.


Date created: 2016-02-15 Name: Bud Errant
Location: Western Massachusetts

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"$2000+ in repairs and service in 5 years"
This unit is an unreliable money pit ($2000 in parts and service so far on my 2010 installation) that will leave you with damage to your home when it quits without warning. I spend a lot of time checking codes in my basement and telling family we can't come visit in cold weather. I bought a freeze warning auto dialer so I can leave for a weekend. My propane dealer has been great about the no-heat calls, but they say I need to dump this thing. They stopped selling them four years ago. Wish the plumbing subcontractor that put mine in had looked at the record - but he probably got this unit cheap because the truth was becoming known. The company home office (Buderus USA in New Hampshire) is an hour from my home - no response to my detailed email inquiry. Interestingly, they are not a member of the Better Business Bureau in their area. As an alternative, my propane guys recommend not going back to the 85% efficiency units others have suggested online (due to their relative reliability compared to the 95% units). They have installed quite a few Viessmann Vitodens High Efficiency Boilers, including in one of their own homes and two at their shop. They like these a lot, for all the reasons they don't like the Buderus, and will give me an estimate to remove the Buderus and install the Viessmann. Seems like there ought to be room for a US company to make some of these! My guess is that all told, counting the initial Buderus cost, repairs, and the replacement I will have spent $17,000 putting in a "high efficiency" propane boiler for radiant heat to three rooms and provide marginally adequate hot water. That's not counting the radiant work itself. Meanwhile the 2002 Williamson hot air oil furnace that heats the other 6 rooms chugs on at a total cost of $100 per year to clean. Somebody really should take this on as a class action.


Date created: 2016-01-25 Name: Carmen G DeAngelis
Location: Medford Ma

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"GB142-30"
As a plumber I've spent over 20 years installing heating systems, etc. This Buderus (Bosch) is a major money trap for the customer, and a big money maker for any service guy who wants to work on these. When I see positive reviews for this company I can't help but think it is people in New Hampshire who work for the company or they're service techs making huge profit off these terrible systems, I can go on for hours about Buderus(Bosch) and can't believe they are still in business. ADDED 1/25/16: First of all if you don't have this serviced a minimum once a year it will clog and fail very quickly. Servicing at a minimum means shutting off the gas, disconnecting the blower,electrical connection, disconnecting gas feed, taking top off of the heat exchanger, all of the burner plate, gasket, etc. And removing the bottom of the heat exchanger gasket, baffle, etc. You have to do this twice because once it is mineral oil then the second time water.This is not to mention other repairs like the igniter, sensor and a long list of others. Not many contractors will touch a Buderus. They have problems with the feed and returns and the way they connect to the low loss header, they leak and unions on the pressure switch inside the boiler sometime leak and quickly become really difficult to get apart. I'm trying to get Buderus to help a customer now on a warranty and they are finding every warranty voiding excuse in the book to not help him. They will have to honor his warranty, I'm shocked a lawyer hasn't taken a one page ad in the paper and set up a class action lawsuit, because in my customer's case they would be paying big settlements. This boiler is a huge mistake for anyone who wants to save fuel costs, you will be sad you didn't talk to me first.


Date created: 2016-01-05 Name: john carson
Location: New York, NY

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Complete junk / I could write a book"
Our boiler was installed in 2008 and never once made it through a heating season without completely shutting down two or three times with a minimum of one repair. More often than not, it needed multiple repairs each year all at additional cost above the original installation. I'm a General Contractor in New York City and hired a very competent and professional installer to do the HVAC work on my country house. In 2009 after multiple failures with elusive causes, we had our water tested as a last resort to a pressure sensor problem. Then then we replaced fans, condensate trap, circuit board, uba, computer, and the wiring harness that got wet from the leaking condensate traps and on and on and on.The reps at Buderus are nice people but useless (It's not their fault as I'm sure it comes from above). In 2013, after years of being unable to completely resolve a 3c/217/p17 error code, the rep recommended a complete and total servicing of all elements of the boiler, both electrical and mechanical, which did nothing to help the problem. Turned out that 3c was an error code that they had not figured out yet and didn't know what to do to correct it until 2015. Next year will finally be the year I throw the Buderus on the junk heap and buy a new brand. If you can't utilize the 'junk heap' yet; one thing I recommend is to photograph or video tape all of your error codes and keep all your repair receipts. It's helpful to note the history of the problems so you can keep track of what fixes you've performed and what solutions either worked or didn't work. Ultimately, I could write a book about how to efficiently keep broken Buderus boilers running.


Date created: 2016-01-04 Name: David W
Location: Boston, MA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Heat exchanger failed"
Total crap. Aluminum heat exchanger will fail on every one they sell. Ours lasted 7 years. The fan went out on it in 2 years. Fighting with them on the warranty, class action suit must be next. My plumber won't even install these anymore. Only stainless steel heat exchangers. Don't use this company ever!


Date created: 2015-12-29 Name: Martin Johnsen
Location: Nantucket, MA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"If you like headaches, buy a Buderus"
I could tell a nine-year horror story about my Buderous experience, but just read all the stories on this page. I had all of those nightmares. The last problem was a 1 1/2 x 1/4 inch hole in the factory installed exhaust pipe that went undetected for, probably, a year. Pumping CO into my home. Called Buderous - they weren't surprised. That was the last straw. I am sitting at my kitchen table having a cup of coffee watching the Buderus being loaded in the garbage truck. I can't tell you how good that makes me feel!


Date created: 2015-12-19 Name: HW Campeau
Location: Calgary, Alberta

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Choose your boiler carefully"
5 years ago a commercial heating wholesaler gave me a great deal on the Buderus GB142, as I was having issues with an older boiler that originally came with my 20 year old home. It was time to update. About a year later I started having issues - error codes, loss of pressure. I called the wholesaler only to find out he dropped the line as he was having issues with the supplier and Buderus was not providing the support that he was promised when he picked up the product line. With some tinkering on my own I kept it running The boiler worked fine for the first 2 winters, then all hell broke loose. It started losing pressure again and I began fiddling with valves bleeding off water as I thought that possibly there was air in my line. Lots of error codes. This seemed to work and I made it to my 4th winter. In year 4, I decided to get it cleaned as recommended by a local mechanical service company in Calgary called ********* ********. Recommendations were made in order to make the system more efficient. Well to my surprise $10,500 later the system was working well, seeing that I paid twice for the cost of a new boiler ,which was totally unexpected. 6 months later the boiler is shutting down again and error codes a plenty. I am now left with no heat again for the 2nd winter in a row. Again I began fiddling with the valves, bleeding the lines, and have it up and running again. For how long I'm unsure. I have another mechanical service company coming out. ********* it turns out charged me double the going rate so whatever you do, do not call these guys unless you have deep pockets. It turns out they have lots of consumer complaints. I am now considering replacing the Buderus with an IBC boiler made in Canada as my heating system has cost me over $40,000 in 6 years and I have had enough with it. The IBC will cost me less to put in than the service charge from last winter. Please look at consumer reviews online before turning over your hard earn cash for these units. I will never buy another one, and I am telling all my clients about ********* and Buderus. Stay away.


Date created: 2015-11-23 Name: R Bregante
Location: Aptos, CA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Do not buy Buderus"
I had this unit for 7 years and It breaks down every 18 months and cost a third of the value to fix it each time. Really poor product, do not buy.


Date created: 2015-11-02 Name: Darren lebsack
Location: Canada

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Terrible unit and warranty"
Try and get a warranty out of this manufacturer. You will be very disappointed. Unit is 4 years old and the coil leaks. Garbage. Don't waste your money.


Date created: 2015-09-23 Name: M.Danis
Location: New York

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Do not purchase from Buderus"
Installed in 2009. Had numerous repairs under warranty. Now I am doing extensive repairs out of pocket. All involve water leaks, part failures. The unit was installed and serviced by a factory trained technician. I am now $1500.00 into repairs. Buderus will do nothing - they empathize but will not assist. I plan to replace the unit and cut my loss. Do not buy any product from them as they do not stand behind their product.


Date created: 2015-08-13 Name: Lonnie Cavellier
Location: Rodman, NY

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Junk boiler"
I purchased this boiler 3 years ago for my new home after being told they were great units. Well, do not buy any Buderus boiler! It had lighting issues from the get go, then at only 2.5 years old the ignitor failed while we were out of town. We returned home to a 31 degree home with 8" of water in our finished basement. Their so-called lifetime warranty is a joke, they covered nothing because it froze. Duh, it didn't light so obviously it was gonna freeze and break the heat exchanger! Joke company with a joke warranty!


Date created: 2015-08-03 Name: Bunya business
Location: Vermont

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"When's the recall?"
Better be handy with tools and have a supply of extra parts, like sensors, for one. Had two companies look at mine when it broke down. Everyone installs it but doesn't know how to repair or service it. I read the manual and fixed it myself. Probably works well with gas, but propane does not work well with this system. Mine is 5 years old and I already have about 800 bucks into it. Was told by a tech that I would be lucky to get another 5 before it completely fails.


Date created: 2015-07-29 Name: Thomas Guzauskas
Location: Oak Park, IL

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Great product"
We installed this wall mounted unit in our 100 year old stucco house in the Chicago suburbs 7 years ago. We've lived here for 38 years. I'm writing this now because my water heater just went out and I'm considering adding the water heating unit to my boiler instead of replacing the old tank. The boiler has worked flawlessly since installation and my gas bill has been over 20% lower than any with our previous boilers. We replaced a Burnham boiler. Chicago has recently been hit with some of worst winters in recorded history and we were never lacking for comfort.


Date created: 2015-07-15 Name: Connie
Location: Succasunna, NJ

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Horrible product, horrible service"
Do not waste your time or money on this product! Unit needs constant maintenance and replacement parts or it craps out. Tech support will not help you unless you are a service provider and when you call a service provider they have little knowledge of the system. Parts are ridiculously expensive, customer service places you on hold for ridiculous periods of time, and overall the unit is unreliable and very costly. Product is not recommended at all!


Date created: 2015-07-14 Name: Kevin H
Location: Long Island, NY

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Constant issues"
I have had the GB142 in our newish house with a radiant heat system for about 7 years. When it works, it's fine. But there are constant issues with the error codes. The techs that Buderus refers me to don't know what to do, and the most honest answer I get after a fix is, "I can't guarantee this will fix the problem". I have a new issue this a.m. and am considering tossing it altogether, as I have already spent more to repair it over the last 5 years than it would cost to replace. Great concept, bad execution, terrible to non-existent service from Buderus.


Date created: 2015-07-13 Name: Morgan Audetat
Location: Minneapolis, MN

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied

Review:
"Annual service is a must"
You must have any condensing boilers serviced annually. Many of the early GB142's were charged with the wrong anti-freeze, leading to premature failure of the heat exchanger. Your local power company is not qualified to work on high efficiency gas boilers. We no longer install the GB142 as the new Bosch boilers are superior in every way.


Date created: 2015-04-28 Name: Tony DePietro
Location: Long Island, NY

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Warranty is no warranty"
I purchased a Buderus GB142 in 2012. It had a 5-year parts and labor warranty. Last February the igniter burned out and had to be replaced. The installer charged $650 for replacement of the defective igniter and for labor. I tried to file for reimbursement with Buderus but found out that consumers cannot file a warranty claim - only the wholesaler can. The wholesaler won't recognize the consumer and told me that the installer had to initiate the claim to him for his approval. He explained that the distributor also had to approve the claim. Buderus keeps three levels of separation from the consumer: contractor, distributor, and wholesaler. After the claim finally went through and was approved, they would only accept reimbursement of $375 and they said the check was in the mail. Months passed since the repair and since we were told the reduced reimbursement was "being processed'. To date, we have not received a penny; perhaps if payment was really made as Buderus claims, perhaps the money is in the pockets of one of Buderus's protective layers...maybe its distributor has it...maybe its wholesaler has it...or maybe Buderus just lied and never issued the payment. I am taking the installer and the wholesaler to small claims court for reimbursement of $650 with the hearing scheduled for June 11 at 9 AM in Lindenhurst, New York. If you want to meet these jerks, come to the courthouse.


Date created: 2015-04-27 Name: J. Mahoney

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Stay away"
Installed this boiler in April of 2010 and I have had a problem with it every year. The heat exchanger has been replaced, gaskets leak and Buderus customer service will eventually leave you on your own. It is a very expensive boiler that will disappoint you. Do not buy.


Date created: 2015-03-11 Name: MIrek
Location: Evanston, IL

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied

Review:
"Great product, problem starts with service"
I had this model installed about four years ago. It is used as a water heater, and a radiant heater (warming up floors). I was especially satisfied with the radiant heating. It was quite efficient for that purpose. For a house of about 5,000 square feet, I was paying about 60% less than in my previous house with forced heating, and about 2,000 square feet. All was perfect till last winter. Once the problem with heating began, I was not successful in finding a company that would know how to fix the issue. Many of them were convincing me that they are familiar with this product. But when the service people came, they admitted that "they are unfamiliar with this product". It has cost me so far several hundreds of dollars, and still no heat. I was unable to find any "authorized service" for this product.


Date created: 2015-03-05 Name: Chris Hague

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Installation is critical"
We installed this unit 4 years ago. It has run perfectly flawlessly in our 2,000 square foot home. I would recommend this unit as well as the heating company who installed it to anyone. I asked the technicians who did the installation why there were complaints. They said most contractors have no clue what they are doing and install these systems incorrectly. Proper installation is crucial to proper operation of these systems. If you do not have references, beware. Not everyone can do it correctly. These are big investments...do the homework and get references.


Date created: 2014-12-31 Name: Shawn
Location: Vermont

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Stay away"
This is the worst piece of crap ever. It breaks down at least 4-5 per year and no one can ever find a problem. Anyone thinking of this unit should run away. It is expensive to have anyone work on it. I wish I could say expensive to fix but it never gets fixed. It always seems to just start working again and the repair people stand there and look stupidly at it and say "I have no idea what could be causing it". I would be better off with a campfire.


Date created: 2014-11-18 Name: John J.
Location: Snowmass, CO

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Avoid this boiler!"
I purchased a Buderus GB142 condensing boiler about six years ago, on the recommendation of a local plumbing contractor. Since then, I have had to replace the same zone control valve three times. And most recently, the heat exchanger failed catastrophically, spraying high pressure water into the housing. This destroyed parts of the burner control system (as well as the heat exchanger assembly itself) and has now left me without heat or hot water in 2 degree Fahrenheit weather for more than a week. I'm still trying to keep my house above freezing using electric heaters. With the contractor who did the installation now unavailable, a new contractor has yet to be able to fix the unit because replacement parts have are still "in transit." The Buderus U.S. company in New Hampshire is utterly unhelpful; in effect, its staff simply refuses to deal with mere homeowners. In short, this very expensive boiler was a very bad investment. If you're considering buying one, I suggest you think again.


Date created: 2014-02-24 Name: D Harper
Location: Mass

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Worked well for 4 years then a nightmare"
I had a Buderus gb-142/60 installed in the summer of 2008. After some initial teething pains (due to Circulator issue - not the boiler), it was trouble-free and very efficient for 4 winters. Starting last winter, problems seemed to come frequently and without warning, meaning several nights without heat. Had to replace the UBA and combustion blower assembly last year, followed by wiring harness issues (another failure). Now, we have another failure and need to replace the UBA again (12 months later). It is unacceptable to have part failure and resulting lack of heat / emergency calls several times per winter. Any energy savings is overwhelmed by the high part replacement costs, not to mention the hassle of having no heat in February.


Date created: 2014-02-06 Name: R. Duke
Location: Denver

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied

Review:
"Seven years of Buderus B.S."
The local Buderus endorsed contractor is clueless and the Service Tool that allows system monitoring is only available in Europe! We spent about a thousand bucks on a supply of spare parts (sensors, igniter, blower, etc.) and that has been a lifesaver. Having failure prone parts on hand has allowed us to keep the house warm without more than an hour or two down time. I am going to install a conventional electric hot water heater as a back-up for the inevitable day when the boiler quits and can't be fixed quickly. Then we can shower and keep the house warm with some temporary small electric heaters. We'll replace this German mistake with an American product that can be monitored here in the U.S.A. If you enjoy paying extra to drive a bmw, you might like Buderus. My next boiler will be a Chevy.


Date created: 2013-12-10 Name: J. Cook
Location: Marlette, MI

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Homeowner"
In October of 2011 I had the pleasure of buying the best furnace on the planet, or so I thought. This Buderus furnace has turned into the furnace from hell.My installer is a local guy in a rural area of Michigan. He is a good guy and has returned to our home over 15 times to get it right. He has been in the heating business successfully for a number of years and at this time has provided me with three Eden Pures until he can get it right. He has even volunteered to replace the furnace with a different type at his cost but we want a boiler. We love a boiler and the radiant heat it provides. Most of the negative reviews are met with skepticism from technicians who Buderus has trained. Meanwhile Buderus refuses to help the technicians that are stuggling and at the same time arrogantly refuses to recommend a technician.Every negative review is correct. I'm sure it is my technician that is the problem in that he is not in with Buderus and their cavalier methods. It might be a great furnace and I think it is ironic that my technician recommended it yet he is basically being shunned by Buderus. Go ahead and and buy this furnace from hell without the heat especially if you know a technician who is more like a rocket scientist.


Date created: 2013-11-14 Name: K Robins
Location: Guelph, Ontario

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Terrible!!!!!"
Well, I'm going on the 6th day with no heat and no hot water. It is true that I am having extreme difficulty finding a technician to even touch this unit. We are renting a beautiful condo off of the landlord who is unfortunately out of the country, and he is very unsatisfied with this unit as well. He just replaced 80% of this unit last March and it's already acting up. Hate it!!!!!!! We're Canadian! We need heat!


Date created: 2013-05-28 Name: Tom
Location: Strateicly located between Cleveland and Akron Ohio

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Buderus Boiler Reliability"
We have been using Buderus boilers for our high-end line for many years now. As an experienced contractor, we have been pleased as much if not more than with other manufacturers. We have had issues related to outside influences such as voltage problems and neglecting service with one and only one exception, and that was a bad connection on the main power board plug. Most of the problems that I have read here seem to be related to installation and/or customer relations with particular contractors. That is the case with most equipment these days that is installed without the use of properly trained personnel and/or homeowners that have a wish to do it themselves. Please, with ANY piece of equipment, make sure you find and hire an experienced company or individual. Ask for their state license INCLUDING boiler or hydronic license as you receive your quotes. One more thought, how many of these problems were related to the "lowest price"?


Date created: 2013-04-25 Name: Mary Keane
Location: Chatham, NJ

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Buderas is terrible"
It costs a fortune to maintain this boiler and outweighs any monthly fuel cost savings by a large margin.


Date created: 2013-04-10 Name: Daniel K. McMaster
Location: Barton, vt

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Won't admit damage on shipping"
I ordered gb142-45 in New York; unfortunately they were out of stock when I placed my order but they ordered it from their other factory. Buderus in New Hampshire sent my order request directly to me. The heater technician saw a broken pipe inside, he and his co-technician said that the problem could only be happen on the factory assembly line. No damage to cabinet. They sent pictures and shipping postage on box. Still claimed it was shipped. Again, they sent a copy on how my order delivered from their factory to Depot and then to my home. Can I ask if their brains are in stock or these morons just donít get itÖ? Iím in touch with bbb and now with Attorney General. I will not go away. Just fix it or give a replacement. How can these people think that we are stupid? This is not a customer friendly business.


Date created: 2012-10-26 Name: Lighthouse, Plumbing, Heating and Air Conditioning Co.
Location: Hampton, New Hampshire

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Natural/Propane gas wall hung boiler"
I recently read all the reviews on this particular boiler. Every issue was installer related, and no customer should have paid any money for a warranty issue, if you did it was because installer screwed up and was hiding his incompetence. I have been installing Buderus products for 10 years and have only come across two manufacturer defect. The manifolds, which were redesigned and supplied at no charge, and the condensate tank that also was designed and supplied at no charge. The control issues are also installer set up error, the low fire boiler issue is either low psi or air in system, another installer issue. Any heat exchanger issues are due to installer not installing proper antifreeze for aluminum block boilers or they never tested your water quality to determine its mineral or acidity. All unqualified installer issues.


Date created: 2012-06-23 Name: Daniel K. McMaster
Location: Barton, VT

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Damaged on service line"
Bought from Pexsupply. Not in stock. Had Buderus ship from New Hampshire manifold connection cracked at large nut.. 3 heating experts. Had to be done on production line" Box no damage, nor fiberglass no damage.. 1st told to go to pexsupply, they shipped.. have original box with shipping from New Hampshire to me.. Pex not in stock, call buderus in New Hampshire and they shipped...Now I'm told it had to be done on installing.. never came out of unit..Showed pictures.. stuck with going through Attorney General office.. All I want, fix it.. Again , sorry it happen in your through shipping... Again sent pictures shipping, was from them... Again pictures tell the story and they still won't fix.. Now I am going thru hell.. Good product, bought, and now this is the way a company backs up the product!


Date created: 2012-04-29 Name: R. Storwick
Location: Anacortes, Washington
Years owned: 3

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"GB142"
Installed a gb142 in my 8,000sf apartment building and the performance has been outstanding for the past three winters. There was a heat exchanger leak which was promptly exchanged under warranty. The only complaint I have is that the ignitor needed replacement after three years and cost almost $200 just for the part alone. Similar gas ignitors usually cost around $50. I agree with a previous reviewer that proper installation is the key and the trick is finding an experienced installer. There are a hundred and one ways to do it incorrectly.


Date created: 2012-03-25 Name: G B Scott
Location: Calgary Alberta

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Cheaper To Buy New Boiler Every 4 Years Than Maintain It"
I have two boilers in my house and one is a Buderus. It is 2 years old and I have Caon Plumbing do preventative maintenance on systems 2 times a year. Last year it cost $2500 as the Buderus boiler failed at -25c and I had to have Caon come out 2 months after spending $1400 to replace a defective pump and they needed to replace a 2 year old flame rod. What a junk. How do these guys stay in business?


Date created: 2012-03-04 Name: Chantell Despins
Location: Vimy, Alberta, Canada
Years owned: 5

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Buderus Boiler nothing but problems"
We built our home in 2006 this plumber highly recommended this system. Said is was the best on the market. We thought we should trust the expert what did we know about boiler systems. Well first year and every year since nothing but problems. December 2007 our system went down and it was -35 outside. We got the plumber out only to find out that a pump went on the system and we had to pay for it. Then we found out the plumber was sold the wrong kind of glycol so our system required a flush. Budaris and the plumber expected us to foot the bill. I fought with Budaris over the phone and the only think they would cover was the glycol and it was basically just to shut me up. The plumber went on to tell us he would never recommend Budaris and stopped installing them in home. Nice we were so pleased to hear what kinda crap was installed in our home. Since then the plumber has gone out of business. We have been approx 2 years without any expert to work on the system. We have had a code popping up on the system for over a year and budaris has no explanation. We have had to replace a fitting since, sometimes codes pop up for no reason and we have to reboot. If we knew then what we know now this system would have never made it into our home. Overall very unsatisfied Budaris has been very unreasonable to deal with and they are of no help when you ask for them to find someone in your area. When we researched online the closes dealers were 6-10 hours away. We live near Edmonton which is considered a major centre, no dealers until this past year. We filed a complaint our first go around on the Better Business Bureau with no resolution.


Date created: 2011-10-07 Name: K Hill
Location: Minneapolis MN
Years owned: 6

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Great boiler"
The GB142 boiler has been very reliable and cost me nothing but a little time each year for simple inspection and cleaning. The modulating heat has not only been very comfortable temperature wise, but has quieted my fin tube baseboard radiation due to it's steady output temperature. No more extremes in temperature causing expansion and contraction noises. I know I won't get 40 years out of it like my last cast iron boiler, but if I get 20 to 25 years, I'll be quite happy. Quick payback with the fuel savings.


Date created: 2011-08-15 Name: B Nesheim
Location: Minnesota
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Junk"
Our heat exchanger is 3 years old and we have put in $3000.00 in repairs. The boiler unit rusted out ($2300) and now the control module keeps blowing fuses ($700). Then the parts were obsolete and the company would not provide the proper parts... junk junk junk!


Date created: 2011-06-15 Name: S M Walls
Location: Binghamton, NY

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Leaky Buderus Boiler"
Replaced 40 yr old boiler in late fall 2009 with a GB142-45 boiler and hot water heater. That winter it ran well and gas consumption was 40% less than with old boiler. In January 2011 boiler began to leak -- on a cold weekend -- a quick fix stopped most of the leak over the weekend, but it shut down completely a few days later. After $1400 in labor and parts to fix it, it stopped leaking and ran well for remainder of winter. The installation was a neat, professional job, and the contractor was very responsive with the repair. Buderus in NH has been unresponsive to several e-mails about reimbursing me for the failure of their equipment just 14 months after it was installed.


Date created: 2011-03-10 Name: Paul
Location: Boston, MA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Service nightmare"
Two years ago we bought what we thought was a top of the line heating system a year ago. The model was gb142 our contractor had problems getting it going initially, and got little support from the company finially after two days of trial and error changing parts he was able to get us hot water. Six months later it went out again, and had to replace some of it's electronics, we were charged over $600 I called the Buderus and they were rude, and said they don't pay labor costs, non negotiable. So you can imagine we have been a little leary, this week we get it serviced and are told the block is rotting out and loosing a bunch of its metal into the drain on the bottom and it will continue to do so. I think we got a lemon and they are not willing to talk to consumers, I just keep getting the run around. Wishing now I had went with an American brand.


Date created: 2011-02-24 Name: J. Strange
Location: Canton, CT

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied

Review:
"Gas boiler problems"
Had a gb142 installed 3 1/2 years ago by a large plumbing and heating company that is an authorized Buderus installer. They failed to put in a propane nozzle as a result our house began filling with methane from the improper burn and my wife and I were saved only by our smoke and methane detector. I had to call Buderus tech support directly and inform the installer that he had not installed the propane nozzle. The relay box they installed failed twice. In December and January when the unit was working for about a month it kept shutting down. It took 4 or 5 service calls to get the water pressure set properly. 3 years later my once very quiet boiler is whistling like crazy, I have now spent $600 for cleaning and service calls and neither the plumbing and heating company nor Buderus in New Hampshire can figure out why this annoying whistling is ocurring. They raised the propane pressure, they cleaned the boiler, they ran a cleaner through the heating loop and they put in a "conditioner" to no avail. This is a usually very quiet and efficient system that seems to be very tempermental. The Buderus company seems to be selling these units to any heating and plumbing guy that comes along and not making sure that he has the training and expertise. I have called numerous companies and they all want to sell me a Buderus but none of them admit to knowing how to clean and maintain one. I asked Buderus for referalls and none of those led me to anyone with any expertise.


Date created: 2010-11-25 Name: M. Thompson
Location: Poughkeepsie, NY

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Get references"
The contractor I hired to install the gb142 installed the entire thing wrong and the inspector passed it! Inspectors don't know this equipment. I found a plumber who was wearing a Buderus hat and asked him to look at my system. After paying him another five grand to fix the installation, the boiler works great and I am saving about 30% on my propane from last year when it was installed by the original plumber. Buderus has recently added a where to buy list of contractors, but the first guy is on there too. Get references.


Date created: 2010-06-30 Name: R. Weiss
Years owned: 5

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Buderus Sucks"
I own a gb142. Don't waste your money. Buderus is nothing but a rip off.


Date created: 2010-03-07 Name: Ed The Piper
Years owned: 1

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Ed the Plumber"
Installed the gb142 in my own home. Takes a little used to installing a condensing boiler of this type. You need the proper instruments to set it up but very easy to do. I love the way this boiler performs.


Date created: 2009-07-27 Name: J. Knapp
Location: New Hampshire

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Installed enough GB142s to know they work"
I have been installing the gb142 boilers for about four years now, had a few bad fans that were defective, but the company did stand behind them and replaced them even though the warranty was past. They did come and inspect installation and found nothing wrong with the jobs. They are very helpful when you contact the technical advice teams. It is absolutely important to take the classes that they offer in New Hampshire. These are european boilers and the installation instructions don't explain everything. My customers are amazed at the savings, some are saving over 40% on usage. I have used them in commercial applications and residential. It is going to take time for the new manufactures to beat these things. They are worth the extra cost, but make sure the company installing it is certified trained by Buderus.


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