Consumer Reviews of York central air conditioners
Read more about York central air conditioners
Reviews by Series
Date created: 2016-06-13
Location: Hatfield, PA
I will never buy a York AC again. We are going on our third compressor in 9 years. When it was installed the outside unit fan fell off while running and damaged the coils and pipes. They also have very unreliable and uneducated contractors.
Date created: 2016-04-18
Name: Tracye Cobourn
Getting to a person to talk about registering the warranty is nonexistent! I called 877-874-7378, it says call 866-621-9675. That phone recording says she is away from her desk, call the original number. No customer service. I still want to register my coil model and serial number please call me 502-767-0170.
Date created: 2016-04-04
Name: HVAC Tech
Location: Los Angeles, CA
"HVAC trchnician- Used to be great"
I've been an hvac technician for over 15 years and have installed countless York units over the years. Carrier and York had always been my favorites until recently. One package unit had a bad control board within a year of install back in 2004-2005(ish), but other than that, I've never seen any factory issues with York products until now. Perhaps the quality isn't the same since Johnson Controls bought them out in 2008? Anyways, I installed a York package unit about 6 months ago, and since then, have been called out twice to fix it already. The first time was a relay failure, which required a replacement. Not too big of an ordeal. I was just called back out there again today to find the condenser fan motor was leaking at the bearing seal and the bearing was partially seized. Parts aren't available on a Sunday, so I'll be making a 3rd trip tomorrow to replace the motor, and cross my fingers that the unit doesn't have any more issues down the road. I'll definitely be installing a different brand of motor to be on the safe side. York needs to use higher quality parts if they want me to start selling them again. Also, Johnson Controls just sent their operations to Ireland to avoid higher U.S. taxes, so it's difficult to have faith in a company that's constantly looking to cut corners to increase profits. The U.S. government helped them out in 2008 while all the other bailouts were taking place. My advice for you is to fork out a little more money and buy a Carrier because that will definitely last. Trane is good, but Carrier is the best. I just wish Carrier didn't change their retail operations by requiring contractors to purchase directly from them only, and requiring $100k in purchases a year in order to obtain an account with them. At least for the customer's sake, you know the contractor knows what he's doing if he offers you Carrier as an option. Most failures are because of technician error. I've seen countless installs that just make me sick. If the unit is low on Freon, then the problem is with the installer, not the manufacturer. Only a package unit that's low on Freon would be the manufacturer's fault. Hire a good technician. It will save you quite a bit on energy costs, increase the life of your products, and cut down on dust and debris getting circulated throughout your entire house. You get exactly what you pay for, and a good install will last you well over 20-30 years with average use. Invest your money wisely! York tried using cheaper parts to save money, but instead they'll be losing hundreds-of-thousands of dollars over the years because of this one garbage unit. I know dozens of hvac contractors and hvac retailers and everyone will be hearing about this problem unit. Don't cheap out like York did. Spend more now so you can save much more money down the road. Hands-down, the highest quality work I've ever seen over the years was performed by a Los Angeles area company called Vertex. I learned several ocd tricks from them when I helped them out on some large projects several years ago. The owner of the company even takes stuff apart to ensure everything isn't just to code and able to pass the pressure tests, but that it also meets their overkill standards. Regardless of the contractor, it's highly recommended to request a hers test and to require the contractor to pressure test the line set with nitrogen for at least half an hour on your new system. These two pressure tests will ensure energy efficiency and a trouble- free system for many years to come. Unless it's a York, I guess. I'm extremely disappointed in them right now! There are plenty of great products on the market for me to risk my time, money, and reputation by selling another York. Hopefully other hvac technicians follow suit so York can start using quality components again. It's a real shame because they used to be the best value out there. Please help me spread the word. In the meantime, I recommend Carrier or Trane. Other brands just aren't quite the same. I hope this advice will save you thousands of dollars down the road. UPDATE: 4/4/16 I'm an HVAC technician and just left a very unsatisfied review about York because they are starting to use cheaper components that don't even last 6 months on a recent install. However, I was reading these reviews and at least 50% of the negative reviews are undoubtedly caused by technician error. If the unit is blowing hot air or not reaching the desired temperature, 99% of the time it's a leak in the Freon line outside of the unit, a dirty air filter, or a plugged condensate line. None of this is the manufacturer's fault. Failure to perform a quality install will also apply extra strain on the components and will lead to premature failure. To address much of the speculation I've been reading, contractors get absolutely zero incentive to promote a certain brand. HVAC wholesalers typically carry about 3 different brands, and contractors will typically set up accounts with 2-3 wholesalers which is why only certain brands are offered. The accounts are for verification of their state certificates so they can legally purchase Freon (and condensers factory charged with Freon). You can thank the EPA for that. I used to recommend York to everyone until my last York install. The quality of their current components no longer lives up to the reputation they had once earned. I personally will never sell a York unit again, but you need to know these truths before reading all these invalid reviews.
Date created: 2016-01-25
Location: Whittier, CA
"Works pretty good but is outdated"
We've had this central air conditioning unit for about 7 1/2 years now and it's needed to have the Freon replaced two times. The first time it ran out of Freon was about 2 years after installation and the second time was about 6 years after installation. Both times the repair man told us that we shouldn't have to replace it that often, so we paid over $800 to find out if there was a leak. There wasn't. I like that it really cools the house down nicely and is pretty quiet compared my some people's air conditioning units. What I don't like is the fact that these units which need Freon are not going to be made any more, making it next to impossible to buy the Freon when we need it. Our service man told us we are going to need to upgrade to the ones that don't need Freon. So, no, I would not recommend this AC unit to anyone and am disappointed that we will soon have to replace it because we can't afford it right now.
Date created: 2016-01-20
"Never ever buy it, nasty customer service."
Never ever buy this product. Customer service is nasty, they don't have the right number to call for complaints.
Date created: 2015-10-01
Name: J. Weiner
Location: Randolph, MA
I love the York product. It keeps my home cool and comfortable during this hot summer, but I would never use this contractor for maintenance.
Date created: 2015-09-30
Name: no name
System is very noisy. But it does a good job cooling the house.
Date created: 2015-09-28
Location: Anna, Illinois
"Satisfied for the most part"
My parents bought this house 3 years ago. The air conditioner was here when we bought it. I like that this air conditioner is a bigger than a normal air conditioner unit and it sits in my back yard which is convenient to me. Also, the unit itself is very quiet when running. I can only hear it running when I am in my bedroom because it is the closest room to the unit. Therefore, what I like about the unit overall is that it is quiet and efficient. What I dislike about this unit is that at the end of May 2015, right as the summer heat started to hit the high 90's, my unit quit working. I work from my home so it was very difficult to do so with this occurring. I quickly called an A/C repairman and they made it to my house the next day with the necessary parts needed to fix it. The repair part that needed to be replaced was a compressor and the technician mentioned that I was a little low on Freon. The repairman said it wasn't uncommon for him and his team as they were very busy at the end of May/June 2015. The repair went very well and the only thing I was upset about was the bill, it was almost $300 for the repair and the labor for the repair itself. All in all, my parents had owned this house for 3 years before its first repair so that's not too bad. I would buy the same brand again and also, I would recommend it to a friend. York has been a good company for me up to this point in my life. I have no reason not to buy another unit from York nor do I have a reason not to recommend the York company to friends and family.
Date created: 2015-09-17
Location: Pensacola, FL
"Do not buy York"
This is the second coil in less than 2 years that's failed. It's summer in Florida, been waiting a week for parts. What a miserable unit. I will never buy a York again and have told everyone I know about my experience with their miserable equipment.
Date created: 2015-09-11
Name: Lawrence Himes
"A good installer makes the difference."
My installer was good. The first York I had was not installed by a dependable company. The York and air handler I have now are better matched and perform better than expected. I would buy a York again, this model serves me well.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.