York Affinity Central Air Conditioner
Updated: Oct 10, 2018Write a review
Read more about York Central Air Conditioners
Overview of the Affinity
York Affinity air conditioners are available in the three models: the 18 SEER CZH, the 16 SEER CZF and the 13 SEER TCHD.
The CZH is a single-phase unit with a two-stage compressor. The fan motor is made with the manufacturer’s “QuietDrive” technology, which York explains minimizes sound production from the fan’s operation through the fan blade design and position of the compressor compartment. Available in 2- to 5-ton capacity models, the CZH is Energy Star-qualified.
The CZF air conditioner is also a single-phase unit with QuietDrive technology that has earned the Energy Star. The York TCHD is available as a single- or three-phase unit ranging in capacity from 1.5 to 5 tons. Its coil is made with MicroChannel Coil technology that enables the TCHD to reach 13 SEER while using less refrigerant than other models.
Date created: 2018-10-10
Location: Ontario, Canada
York air conditioner is junk. Bought the York modulating furnace and Affinity air conditioner in summer of 2015. Air conditioner broke in the summer of 2016, so it was replaced. August 2018, the second unit broke down, so it was replaced 5 weeks later. Now I’m expected to pay the labor for installing and diagnosing the problem. I understand that there is only 1 year warranty on labor, but this is ridiculous ($1,300.00). Three air conditioners in 3 years. Stay away from York.
Date created: 2018-08-06
Name: Scott Hodges
Location: Riverton, UT
"AC Compressor shuts off every 3 weeks"
I have a 16 seer 2 stage Affinity series that we had installed 8/15/2015. I live in Utah, so the unit gets used from late May through mid September. I got 2 summers out of this unit, but in June of 2018, it started shutting off on its own. The error code is low pressure switch cut off, but I've had 3 technicians come look at it and they say that everything is fine; system, refridgerant level, etc. Regardless, every 3 weeks, it shuts off again and I have to reset the whole system. The warranty only covers parts and since nobody can find anything wrong, I just burn money having people diagnose nothing. I hate this ac unit! I've had far cheaper units last 20 years. I haven't even gotten 3 out of this one.
Date created: 2018-07-26
Name: Gorman Rasmussen
Location: Miami, FL
"No trouble at all"
I have had a York Affinity 2 speed in my house for 4 years and have not had any trouble with it at all. I would recommend the brand to anyone and would buy another.
Date created: 2017-08-30
Name: J. Lev
Location: San Clemente, CA
Wednesday August 30 2017, 12:00 pm Our York A/C is roughly 6 or so years old. It only worked maybe 2 years before needing an expensive type "410a" refrigerant re-fill, and more in recent years. Our service company found it had a badly leaking "coil" in our unit outside. It was full of holes causing the leaks. Now, a year later we are told the "coil" upin our attic is leaking like a sieve and are looking at over $1000 to replace it !! York "coils" seem to have serious manufacturing defects? This is not a motor, valve, switch, or something with moving parts that can wear out. Its just a "thing" and I liken it to the "case" surrounding our outdoor unit. What real mechanical work does it do? Why should it fail so quickly?
Date created: 2016-10-10
Name: Menthia Carpenter
Location: South Chesterfield, VA
"Stay away from york units"
We purchased 2 York units (one in 2012 and one in 2014) and also purchased the 10 year Labor and Parts "York Care Comfort Plan." We were told that the plan would cover everything for 10 years. Today, we switched over to heat and got nothing but cold air. It's a natural gas unit. Called the business we purchased it from and they went out of business. Called another York Rep and they came out and they have to order parts to fix a problem in a 2 year old unit. The problem is that we are now being charged $69 diagnostic charges which I feel York should pay for when the unit went bad. But after calling the UPG Warranty department, I was told that the warranty does not cover diagnostics. If a unit goes down (especially in 2 years) then the warranty should cover the diagnostics. Will never purchase another York unit.
Date created: 2016-09-21
Name: Roy Centanni
Location: Missouri City, TX
Alvin Air installed my York A/C unit in a half a day, a professional job. The evaporator was much smaller than expected and gave me more room in the attic.
Date created: 2016-07-14
Name: Carlos R.
Location: Ashburn, VA
"RTU straight A/C package unit"
Durability and warranty in the compressor are great but some other parts are a pain in the neck to obtain due to York parts dealer not being in the area. And whoever provides parts also wants to provide their services and that's usually something in the expensive range. Need a "parts only" dealer that can process warranty parts calls efficiently and quickly.
Date created: 2016-06-07
Name: B. Tucker
Location: Napa, CA
"Bad installing contractors"
Installed in 2012 with a 10-year parts and labor and lifetime compressor warranty so I would not have to worry about the Carrier A/C nightmare I had due to rip-off artist contractors. I researched to no end and found so many complaints on every brand so I found the best overall value with the York CZH Affinity unit that has a lifetime compressor warranty. This unit looks great and is just solid with zero issues thus far. I had an entire York system installed and couldn't be happier with lower energy costs and the bonus is the stealth low noise level on the furnace and A/C. My last system was installed like dog doo and the HVAC contractor walked me through the process of what makes these things work like they should. Let me just say that there are a lot of major hacks out there that will tell you exactly what you want to hear because most of us don't know squat about how these systems work. I had 5 bids and only one guy could explain how a heating and A/C system worked without stumbling and slinging the bull. Below you will see a guy that talks about Johnson Controls leaving the country but York units are built in Kansas. Johnson Controls does not build units but Carrier does and they are now jumping the U.S.A. ship and moving all jobs to Mexico. Whichever equipment you choose makes very little difference if the contractor just wants your money by telling you his equipment is the most reliable because he has sold every brand and the one he is selling today is now the best. You will know if the guy is a good mechanic or installer if he can tell you how the system works. Get educated a little first if you can before making that call and you may be able to eliminate the not so knowledgeable salesmen/contractor. Again, I think most equipment is reliable unless some careless hack gets a hold of it which is what happened to me 10 years ago.
Date created: 2016-05-12
Name: Victor Riggs
Location: Victorville, CA
"One of my best decisions"
This York has a reputation of its own. It's a simple yet sophisticated piece of machinery. It's quiet, responsive, and has cut my electric bill almost by half. There is not one thing about my purchase of this York that I have a problem with, including the price. Even the installers commented after the job was finished that I now have the best unit in the neighborhood.
Date created: 2016-05-02
Name: Chris Bates
Location: Oviedo, FL
"Don't buy - can't handle Florida heat"
5 years old - several problems, have called service multiple times. I change the filter religiously and keep pipes clean. I do not recommend!
Date created: 2016-04-28
"3.5 years old with bad capacitor and rated coils"
I purchased my York 5 ton, model YZH06011CA air conditioning system 3.5 years ago during a new construction build. We chose York because we believed they were a good quality choice and did not skimp on the A/C unit because this was an investment into a problem free 10+ years of service. Unfortunately, we quickly discovered our choice was not the best. Within a year, we had to have the capacitor replaced in the compressor. Apparently this is a common problem according to the service technician. We began noticing our A/C did not seem to be working efficiently, as the humidity levels were higher and the house no longer stayed cool when running the oven, not to mention a rise in our electric bill. The service technician found we were low on Freon. While investigating the source of the leak, he discovered our 3.5 year old coils were severely rusted and allowing the Freon to escape inside the house. To add insult to injury, I'm told the $100 diagnostic fee, the $70 of Freon lost due to the defect and the $150 shipping fee for the defective 3.5 year old rusted coils are my expenses. When I called the York consumer customer service line I got the expected polite, "not our problem" line. I very nicely (aware of the old saying you catch more bees with honey) asked to speak to a supervisor hoping if I explained the extent of the defect maybe they might stand by their product. The supervisor was snippy and patronizing as she essentially told me they don't really care because it's not their problem. I only wish I'd done more homework on their product quality and customer service. I hope this helps someone else doing their research. I'd tell you, do not purchase a York or any Johnson Control products. My service tech told me most local businesses won't even sell a York anymore because of these type of problems. I'm now wondering if anyone has had any luck filing a small claims case as a result of a similar problem.
Date created: 2015-09-30
Location: New Jersey
Back in the 1980 to 1990's York was considered a pretty decent system, with standing pilot on heaters and 10 SEER R22 systems. When they converted to the new refrigerant R-410A and Affinity heaters, then the problems became a nightmare, with AC condenser coils leaking refrigerant due to their new micro fin technology and pressure safety switches and circuit board issues in heaters.To be very blunt, if York was giving away heaters and AC's I would pass on the offer, avoiding concerns with reliability and performance. I'm guessing perhaps they will get the bugs out, but as for now they are in denial. Do your diligence and look at all reviews before making your purchase.
Date created: 2015-09-21
Name: W. Kingston
Location: Wasaga Beach, Ontario, Canada
"York home A/C split system"
Unit appears to be well built and suited for the environment and weather outdoors. All surfaces are either anti-corrosion or vinyl coated, avoiding a rusted and corroded mess in years to come. The factory charge was well thought out and was correct for my installation, making it a quick and efficient process to replace an existing unit that had failed (refrigeration leak). The unit is quiet yet has a large air volume cooling fan on the condenser. Power consumption is much lower than the old system (60% of watts) which is kind of a bonus, making the unit cheaper in the long run (you know utility bills never go down). Very satisfied.
Date created: 2015-09-02
Name: D James
Location: Charlotte, NC
Less than 5 years old and just about everything has been replaced including 3 controller cards. Everything about these units is cheap. Their warranty is 5 years, but that is only for parts, so expect to pay. I have 2 other American Standard units that are over 20 years old with no problems. Pay the extra and get American Standard or Carrier, stay away from these! The good reviews .... I'm guessing are from York employees!
Date created: 2015-07-10
Location: San Diego, CA
I bought a top of line heater and air conditioner. I have had to have 3 repairs in 5 years. I have put an extra $1,000 in labor for trouble shooting. They provide only parts under their warranty. What a piece of junk! My old air conditioner and heater were much more reliable! Don't buy a York!
Date created: 2015-07-04
Location: New Jersey
9 years of service in the Northeast. Fan blades are shattered. Although it is a large unit, it had trouble keeping a small house cool. I was told the warranty doesn't include anything other than the compressor. Not pleased; I got better service life out of an old Tempstar unit.
Date created: 2015-06-17
Name: Richard Reid
Location: Harwichport, MA
So far it's quiet and cool.
Date created: 2015-01-29
Name: Bob Thompson
Location: Plano, Texas
"York Affinity air conditioner"
York air conditioners have one of the top ratings on Consumer Digest and the Good House keeping seal of approval. These are the companies that do actual tests on products. The York Affinity series is one of the quietest units on the market. Also, York products are made only in the USA, Witchita, Kansas - Norman, Oklahoma. York proudly supports American workers. York products have been around for over 100 years.
Date created: 2014-11-16
Name: J Lynn
Location: Belvidere, IL
The A/C is very quiet. It is near our bedroom window, but we can not hear it. The electric bill went down some, but not as much as I had hoped for. The more efficient A/C would be a better buy because of our high electric rates.
Date created: 2014-11-02
Name: P. Yde
Location: Gainesville, FL
"Should be taken off the market"
Top of the line unit. The blower motor failed after 15 months; the evaporator coils 5 months later. Now (18 months later), the blower motor failed a second time. The unit is 3 years, 2 months old. There are no parts in Florida and slow shipping from York. I would never buy or recommend this brand.
Date created: 2014-09-30
Name: K Schwan
Location: Fargo, ND
Nice to have an efficient, effective and quiet quality AC to match the expectations of our new home. Extremely satisfied!
Date created: 2014-09-30
Name: Marc L.
Location: Boca Raton, FL
"Quiet and efficient central air conditioning"
I bought two York high efficiency a/c units for my penthouse Florida condo. They seem to run on low speed 95% of the time, and they only kick into high cooling speed when someone leaves the door open, or there are many people at a gathering. It really is amazing technology. Even in high speed, we can hardly hear the air handlers. Touch screen thermostats were recommended. They are easy to use and quite amazing. Not only was my contractor terrific (Joe and Joe Air Conditioning, Coral Springs, FL), the distributor for York (Economic Electric Motors) had first class, on-time delivery onto the site, eliminating stress. My wife and I could not ask for anything more.
Date created: 2014-09-12
Location: Ventura, CA
"York is excellent"
York is a very good unit. I've been installing York for years and never have issues. When people have problems, it's mainly because of the installer not checking the airflow and other important things. That's why people have problems. It's not York, it is the installer. York makes excellent equipment and I love them. I've been installing them for 15+ years.
Date created: 2014-07-31
Location: Sarasota, FL
"Don't buy York Affinity"
Had York Affinity 2 stage 16 Seer installed in spring 2012, It's been nothing but trouble. Had to have blower motor and control board replaced, as well as ambient sensor. Do not recommend buying York!
Date created: 2014-07-09
Name: M. Brinson
This system we had installed is very quiet and efficient. I would highly recommend this system to any homeowner.
Date created: 2014-02-19
Name: RM Beato
Location: Rochester, NY
"Great product, great warranty"
The York 18-seer condensing unit is as advertised in Upstate NY. The unit is very quiet and saves you money on your utility bill. As an added bonus, Liberties Plus and CCE Dealers are offering 10-year Peace of Mind Labor plans for absolutely free in 2014. York stands behind their products. You won't be disappointed with a new Affinity system installed by a qualified contractor.
Date created: 2013-09-06
Name: J. Prestel
Location: Birmingham, AL
"2-Ton York, 18-SEER Affinity w/ 98% Gas Furnace"
I replaced the original first floor system in our house with the very expensive Affinity 8T in May of 2011. In the last two months, I had to replace the condenser cooling fan, board, and the evaporator coil. Although, the warranty covered the materials, I had to pay a bit over $800 for labor and consumables. I sent an email to York customer service to complain about the poor quality of a flagship system and they didn't even acknowledge it. I love the fact that it is very quiet and maintains a stable temperature and humidity throughout the house. It is also very efficient but the initial cost and repairs easily offset the savings. Incidentally, I was told that the fan and board would have cost me around $750 if not under warranty (variable speed). Bottom Line: Operational Performance: When it works, it's great. Customer Service: Lousy. They don't respond or even acknowledge email and tried to weasel out on a rebate when originally purchased. Product Quality: My experience suggests to me that York has a problem with cheap design and/or manufacturing quality problems. Recommendation: I would not recommend York HVAC systems.
Date created: 2013-08-18
Location: Central Florida
"York Affinity 8T"
Stay away from York! We had their top–of–the–line Affinity 8T system (inside and out) installed several years ago, and have had to have service technicians out at least 2X per year for the past 4 years. We haven't been able to get more than a 7 degree differential from intake to exhaust, and it's been looked at by 4 different companies all highly recommended. It's such a disappointment after spending soooo much money. Save your frustration and buy something else.
Date created: 2013-08-08
Location: Orange, CA
"Very Happy With My Quiet 2 Stage Condenser and Heater"
Very happy with my quiet 2 stage condenser and heater. My electricity bill has drastically come down.
Date created: 2013-07-24
Location: Murrieta, CA
"Love My York System"
I purchased a York Affinity system, Slimline air conditioner and 80% furnace and it works great. My electric bill is lower, the A/C blows colder air than the old one, and both the A/C unit outside and the furnace inside are super quiet. I also got the ColorTouch thermostat and can control my thermostat with my iPhone over the web. Love that too. Very happy with my York system, would buy again.
Date created: 2013-07-09
Name: M. Rubino
Location: Nashua NH
"Avoid York - Coil Failure - They Will Not Stand Behind the Product"
Replaced a 23 year old York system with a new York CZH 97% efficient model and had it fail after 2 cooling seasons. My contractor has identified numerous pinhole leaks in the coil, a problem reported by many on the web and by many that my contractor has installed. York will supply a new coil, but I am already out $300 to diagnose and will be close to $1000 in labor when all is resolved. York does not stand behind you, their distributors or installers. This is after replacing with a 23 year old York system that was flawless. As others have warned, do not buy. Does anybody know of a class action lawsuit for these failing coils? Our installer has stopped selling due to the high rate of failure.
Date created: 2013-07-03
Name: Dick mcDowell
"Stay Away or You Will be Sorry"
We installed this unit and York propane furnace 5 years ago. This has been nothing but trouble, have techs out twice a year. First, overcharged then undercharged. Then blower motor went out. Then outdoor unit turned to a block of ice at 40 degrees. I would stay away cheap parts. It's now 90 degrees and coil froze solid. It's just one thing after another. And you all know how much a tech costs each time they come out.
Date created: 2011-10-28
Years owned: 1
The unit York Affinity series is okay. 1. I had an issue with water leak in the unit. I called York technical support. They simply did want to talk to me as the user. Very rude and not professional. It may have been mechanical damage during shipping of the unit causing water leak from the coil compartment to the duct. I fixed it myself using some silicone. 2. The bottom of the unit under the cooling fan (exterior) started to rust after few months. 3. As a homeowner you can't find basic information about the unit. I was looking for a manual. Doesn't exist on their website. It works great besides that. I get the feeling York wants you to have the unit serviced, maintained and inspected by their dealer. They don't want to share any information with the end users. I'm paying for it I have the right for information. I don't think I'll buy another unit from them.
Date created: 2011-07-28
Name: Mike M.
"Out of business because of York"
I installed a lot of their best unit the Affinity. Often selling them to the home owner for 8 to 10k. As a result of warranty work on just about every unit because of the leaking evaporator coils I had to close my business. I never got paid a dime from York for this warranty work. Some of them I had to change multiple times. Don't buy york!
Date created: 2011-07-20
Name: Charles Gibson
Location: Charlotte, NC
Years owned: 6
"Love our York"
We bought a high-end York system over 5 years ago and couldn't be happier. We have an annual service contract with the installing contractor. Energy savings have been very impressive versus our old Carrier system, it's also very quiet. I would recommend York again.
Date created: 2011-05-03
Name: T. Ballard
Years owned: 2
"Replace coils again"
Service call after service call , replacing coils again , next I will let my attorney deal with York ,
Date created: 2010-06-10
Name: B. Graham
I have only been distributing York equipment for a few short months, but I must say I would put it up against any brand on the market and it would win hands down. I have heard of all the coil problems when we started selling them and was told that they had moved manufacturing of those to Mexico and that the faulty coils were from there. York now has all coils made back in the usa and there have been no problems at all with them. I have had over 30 systems placed in service since I started selling them and have 30 very happy customers (I actually keep in touch with them) and have gotten many leads from those sales. York is also by far the quietest units on the market, especially the Affinity series. You can stand right next to them and have to strain to here them, a far cry from Carrier or Bryant. Lastly, in reply to a previous post, all York units are manufactured in the usa. Alot of the problems on here sound more of shotty installation than anything else, except for the Mexican coils of course which are now completely out of circulation.
Date created: 2010-03-15
Name: Shun Shun Choi
Years owned: 1
"York YP9C Problems"
I bought a pair of York furnace and air conditioning on Aug-31-2009. It is yp9c model. Since I owned them, the first 3 months I found there is no heat in the morning once a week, I called a contractor to repair it. He adjusted the water drainage pipe, but the same problem came back a few weeks later. Then, I was told by a tech that the condensate pan is wrong sized by the manufacturer. Then, the tech found out that one part is broken. He replaced the broken part, but I found the furnace is making sharp noise every time the furnace is on. Now, I have been told again that the motor of the furnace is broken and need to be replaced. I am happy with my gas bill, but the reliability and follow-up service of this furnace is not satisfactory. I do not know how many problems I'll be having ahead yet. You have to diagnose and report the problems by yourself. Otherwise, even though the tech found the problem, he will not fix for you immediately unless you placed another service call. I will advise the new buyer to consider a good contractor when you buy a new furnace not just the furnace itself.
Other Affinity Reviews
According to reviews on voices.yahoo.com, York’s Affinity is a good choice for consumers looking for an energy-efficient unit. However, contractors on gardenweb.com, when asked whether the Affinity might be comparable to another manufacturer’s similar unit, advice going with another unit for its supposedly better features.
The Affinity models CZH and CZF come with a 10-year parts limited warranty and a lifetime limited compressor warranty when installed with matched York systems. The CZH offers the option of a Premium system warranty or 10-year limited compressor warranty. These warranties are contingent upon the homeowners completing registration within 90 days of installation. Otherwise, the warranties revert to 5-year limited parts coverage.
The single-phase TCHD air conditioner, with 90-day registration, is protected by a warranty for 10-years on parts and the compressor. The three-phase TCHD models have a 1-year parts and 5-year warranty on the compressor.