Consumer Reviews of Trane central air conditioners
Read more about Trane central air conditioners
Reviews by Series
- TTA (2 reviews)
- XB13 (5 reviews)
- XB16 (4 reviews)
- XL16i (30 reviews)
- XL18i (4 reviews)
- XL19i (18 reviews)
- XL20i (25 reviews)
- XR13 (16 reviews)
- XR14 (7 reviews)
- XV18 (4 reviews)
- XV20i (6 reviews)
Date created: 2014-08-22 Name: P THOR
"Nothing stops a Trane. It's REAL."
Took down 25 year old Trane last week. Replaced with new XL 1400. Never a problem. I think this is all that needs to be said.
Date created: 2014-08-22 Name: J Spak
Cools whole house and is quiet!
Date created: 2014-08-11 Name: S. Flutie
Location: Jensen Beach, Fl
We replaced a 12 year old Carrier unit with a recommended Trane system just two years ago. The condenser coil has gone bad and can not be replaced. The part is on back order for 2 weeks! Trane said they can't do anything about it! We live in Florida and it's 93 out! Trane customer service said it will be 5 days before a supervisor can call me back.
Date created: 2014-08-05 Name: R. Smith
Location: Saucier, MS
Unit was installed on my newly built home and I've had problems every month. I've been in the home for 18 months and have had repairmen work on two units 5 times. Now I have a valve bad and they want to charge $700 for labor. During very hot days or cold days that is when the units malfunctions. The customer service has been nil. I wouldn't buy another Trane and as soon as I can I will replace all three units in my home so that I can really save money.
Date created: 2014-07-26 Name: jim snook
Location: South Port N.C.
"Piss poor customer service!!"
I have two trane units in my house in Southport NC. They are 9 years old. I have had them serviced every year. Recently not one but both units start leaking Freon. Every couple of months I have a problem and they need more Freon at 3 to 5 hundred dollars per service call. I discussed my options with my service contractor and he basically told me they were finished and not worth trying to fix. I called and e-mailed Trane and all they would do is send me an e-mail that my coils were out of warranted .That's just great 9 years and they are junk!!! I don't think this is a quality product and they are having a lot of issued with oxidation from using copper and aluminum. They don't work well together! I would definitely not recommend Trane. Their customer service is nonexistent!
Date created: 2014-06-24 Name: S. Doucette
Location: Wellington, FL
"Trane 4 Ton 712009"
April, 2009 we replaced our underperforming air conditioner with the Trane model described above. In the first year, the installing company was here 5 times in response to the failing unit. Since then, we lost all confidence in the installing company and over the next 4 years have had 4 different companies try to get this unit to perform. Today, the most recent company tells me I have a burned out motor fan that has to be replaced. This is by far the worst investment we have ever made.
Date created: 2014-06-19 Name: Jon Adams
Location: Deerfield Beach, Fl
"Trane Air Conditioners"
We bought this unit approximately 6 years ago and paid $7000.00 for the system. A year ago it stopped cooling and we paid the dealer to put Freon in the system at a cost of $400.00. Then this past Februrary the unit stopped coolin and we had the coil replaced for $1000.00. The unit stopped cooling last month and they said the inside coil had to be replaced $650.00. I could have bought three Rheem systems for what I have spent on this Trane unit. I would never recommend Trane
Date created: 2013-11-29 Name: R. Horn
Location: Boynton Beach, FL
I had a Trane A/C put in 7 years ago. It was nothing but trouble. Everything went bad including the compressor, condenser, large fan which they told me was bent (had no idea how that happened). I think every part in that outside unit was replaced. Last week, I walked into a hot house. The temperature in the house was 83 degrees. I immediately called for service. The part that starts the compressor blew and had to be replaced. Today, I had the man come for its year tuneup. Your products stinks. Now, the coil is leaking and they want over $1000 to replace it. No way. I'm getting rid of it. I had enough of your inferior product. How dare you sell a lemon. This is the worst A/C. People, do not buy a Trane.
Date created: 2013-08-24 Name: C. Hamilton
Location: Jacksonville, FL
"Can You Say Class Action Suit?"
I want to add my 2 cents to the poor reviews below. We were sold a heat pump and compressor for $5400 that completely broke down within 18 months. Why? Because the coil was incompatible with the EPA gas that replaced freon. If the EPA requires a certain environmentally correct refrigerant, why would Trane sell a unit that doesn't meet that standard? This is a product defect. Trane is very good at blowing off it's customers. Try emailing, calling, chatting. Just try. This repair cost $300.
Date created: 2013-08-18 Name: Andrea Elliott
Location: Richmond, Texas
"Trane Uses Wrong Parts For Equipment"
In 2011, a new slab coil was installed in my older R-22 unit with a TXV valve for R-410. This incorrect valve was not discovered until it had been on my unit for over two years and numerous problems. Trane Ingersoll Rand Management stated it could do no damage to my unit and would not back it up.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.