Consumer Reviews of Trane central air conditioners
Read more about Trane central air conditioners
Reviews by Series
- TTA (2 reviews)
- XB13 (5 reviews)
- XB16 (4 reviews)
- XL16i (31 reviews)
- XL18i (4 reviews)
- XL19i (18 reviews)
- XL20i (25 reviews)
- XR13 (16 reviews)
- XR14 (7 reviews)
- XV18 (4 reviews)
- XV20i (6 reviews)
Date created: 2017-05-17 Name: Dana Carter
Location: Bryan, TX
Don't waste your money on this product or any Trane product. It's to much red tape to the warranty and they do anything to get out of it. Go with another system..
Date created: 2017-05-11 Name: Sandeep bansal
Location: Delhi, India
I bought 4 Trane A/C (2 Inverter + 2 5 star) in April 2015, all 4 AC already repaired in 2 years. Worse is Trane after sale service it took 20 days for them to replace a part that part was also paid spare part. We paid premium of 20-25% for these AC as compare to other available in market with promise of best quality and technology, but these product are not up to mark. We pay premium for product with expectation of service but company product does not command any special specification compare to other available product in market. Service is pathetic and even team has no sense to talk to consumer, they behave like doing some favor to consumer. Even AC remote which Trane claim to be of international level, 2 remotes already stopped working in 2 years. Personally recommend avoid Trane product, as in City like Delhi they have only 3 engineer for service and every time for same complaint different person came to attend and you keep explaining the things to them. These products are not fully tested for Indian Market, these just imported and sold, company have no stock of spare parts. Normally you will face problem after the warranty period of One year.
Date created: 2017-04-06 Name: Debra DeWitt
"Don't Buy Trane"
I have put more money into this Trane unit that I purchased in 2009 than all of the ac units I've owned in the past 35 years combined. Nothing both motors blew within 8 years and neither was covered by there warranty. I'll never buy Trane again.
Date created: 2017-02-01 Name: Greg Jacobs
Location: Wilmington, NC
"Very poor quality and warranty is worthless. They do not back their products."
Trane unit is over-priced and unreliable as my unit has cost me in non- warranty repairs more than $3000 dollars over the past 8 years! They advertise 10 year warranty but don't buy into it they warrant nothing. There's always a reason why it's not covered!
Date created: 2017-01-31 Name: Jimmy
Location: Boca Raton, FL
Caveat emptor! Simply put do not spend your hard earned money on this undependable, shoddy made predictably expensive trash. There's good reason this product has a one Star rating from victims who have made the mistake and will continue to pay the cost until they replace it. In the 3 1/2 years I've had it I had 5 breakdowns costing me over $1,000 in service. My latest was Christmas Day 2016 with a houseful of out of town guest suffering through dinner in the heat. Did I mention we live in South Florida! Can't wait until I can yank this tin can out of here and get a real Air Conditioner.
Date created: 2016-12-01 Name: George Douglas
Location: West Virginia
"Trane products are fantastic"
I have owned a Trane furnace and air conditioner for 10 years. They have been fantastic units. I have never had a problem with either unit. I can't understand all the negative comments about Trane. In my area they are held in great regard. They are high quality and very dependable. I would recommend them to anyone.
Date created: 2016-09-27 Name: H Park
Location: Central Kentucky
I have had central air with gas heat since 1968. During this time I have had 6 different brands (in 4 different houses), most of them lasted beyond the average expected lifetime for an AC system. Thirty-seven months ago I had a new Trane system installed and it is now leaking Freon and won't cool. The evaporator coil is suspect (because that is usual?). The coil is under warranty but the labor and miscellaneous are projected to be $1,500. Absurd! I am retired and on a fixed income and tried to provide an AC system that would last for years, hopefully the rest of my life. Having a coil fail in three years tells me this is totally junk. I would never buy another Trane. I highly and seriously recommend that you don't either.
Date created: 2016-09-01 Name: s. frank
Location: Gainsville, VA
Model and serial #'s I have do not match any your company has listed. My unit was purchased and installed in sept 2014. it was given a seasonal check up in March 2015. The only service at that time was the flushing of the condensate line. In June 2015 I had a check on the proper air flow for efficient cooling of the upper floor space. No serious problems occurred until June 2016. Then all hell broke loose! The unit turned itself off due to water in the pan where the line safety switch is located. The problem was found and fixed by the tech. The same problem occurred less than 2 weeks later and I was without air conditioning for 9 days while waiting for a replacement part known as a txv to be ordered. The weather did not co-operate and the temperatures were in the 90's plus. The part arrived and was installed. 44 days after installation the condensate line tripped the safety and the unit tripped on and off. The tech came and flushed the condensate line again! All the while I have purchased an annual warranty since the day of the original install just for these types of problems. However the company is having trouble keeping to the warranty since these problems are becoming more frequent. The unit, I was told , is the top of the line made so I expect it to be so, especially after the high cost of the unit. I would not recommend to buyers to get this unit if they don't want continual problems and money being spent on a product that should be expected to last a long time.
Date created: 2016-08-11 Name: v c
Location: Estero, FL
"What a piece of garbage"
We fitted a Trane A/C 18 months ago. Within the year the coil had gone on the blink, the condenser was causing the circuit board to trip and it ran out of gas. Our complaints to Trane were ignored. Now, 18 months into having the unit fitted, the coil has gone again. Quality of the part is non-existent and Trane couldn't care less.
Date created: 2016-08-02 Name: C. Clark
"Do not buy a Trane"
I bought a Trane air conditioner and had it installed June 15th, 2016. It wouldn't stop running and had to have a repair the next day, and now the same thing is going on. Had the installer here on Friday the 20th of July 2016 and was told the air handler was broken on an air conditioner a little over a month old and was told Trane knew about the problem and it was a manufacture's defect. Called Trane and told them that I thought the unit should be replaced since they knew of the problem before it was ever put in my house. My unit was a little over a month old and I was told it had a warranty and they would not replace it. They were not going to help with the electric bill that I know will be massive, our temperature is set on 79 but it never stops running. Now I was called just a few minutes ago and was told the part that had to be ordered was sent somewhere else and would not be here until hopefully tomorrow. I paid almost $4000.00 for an air conditioner that I thought I wouldn't have to worry about for repairs for a long time, what a joke. All this money spent and I have had nothing but frustration. I'm still having to live in a hot house, but it will never happen again. Never buy a Trane.
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