Consumer Reviews of Trane central air conditioners
Read more about Trane central air conditioners
Reviews by Series
- TTA (2 reviews)
- XB13 (5 reviews)
- XB16 (4 reviews)
- XL16i (32 reviews)
- XL18i (5 reviews)
- XL19i (18 reviews)
- XL20i (25 reviews)
- XR13 (14 reviews)
- XR14 (8 reviews)
- XV18 (4 reviews)
- XV20i (6 reviews)
Date created: 2011-06-22 Name: Person X
Years owned: 6
Our unit is 6 yrs old (just past the warranty) and we have had numerous problems in the last few months. We have replaced the coil (1), the valves have been changed three times, and the unit has needed to be recharged multiple times, all out of pocket. Trane has not lived up to expectations, and their customer service sucks. Trane has blamed all of the problems on outside causes. We are considering hiring a consumer attorney. P.S. While this is all happening, it has been upwards of 90 degrees outside.
Date created: 2011-06-21 Name: S. Simmons
Location: Wilmington, NC
"Need replacement part VAL 9555"
Our under warranty Trane unit needs the coil replaced which is in stock but the expansion valve is on backorder. Currently there is a 3-week wait. If you agree to pay an additional $50 (allegedly for freight) you are placed on a waiting list. If not, you will wait 6 weeks for this part. I live in the South and this, in my opinion, is very poor planning on Trane's part. Our other unit, which is not a Trane, is over 22 years old. Luckily, it is still reliable but when the day arrives it needs to be replaced, it will definitely not be a Trane! I spoke with Trane Consumer Services and am presently waiting for a supervisor to return my call. DO NOT PURCHASE A TRANE UNIT!!!
Date created: 2011-06-20 Name: E. Calonius
Location: Charleston, SC
Years owned: 5
"Dissatisfied with Trane"
We put in a variable speed Trane a/c about five years ago. Despite all our efforts, we cannot get it to work in sync with the thermostat: We set the thermostat to a certain temperature, but the unit doesn't cool to that temperature. We've tried putting in a new thermostat, etc. Also the company that installed the unit (ARS) screwed up several times in the installation. At one point they installed the blower in upside down. It forced air into the intake ducts and blew dust all over the house!
Date created: 2011-06-20 Name: Chuck R.
Years owned: 10
"5 Ton XR15"
5 ton system came new with the house in 1990. The ac has to do heavy duty here in North Carolina. System is 10 tears old without a problem. Got our money's worth big time.
Date created: 2011-06-17 Name: Christine
Location: San Jose, CA
Years owned: 7
"Service like no other"
Bought a Trane 8 eight years ago. After three years the compressor went. Was very upset, but the service company and Trane covered the replacement at no charge. Even labor and recharging. That's the only issue I've ever had in eight years and it was handled professionally and with no hassle.
Date created: 2011-06-17 Name: Chris
Years owned: 8
"Nothing stops my Trane"
Eight yeats - hail storms, 100+ temps for weeks straight, kids leaving the doors open, etc...its just keeps running like its brand new. Very happy. Its beyond me how people have issiue with this product, unless they hit the bad karma lottery.
Date created: 2011-06-17 Name: Nate
Years owned: 10
No problems, does what it says it will do. Quality and performance is top rate.
Date created: 2011-06-16 Location: New Castle Delaware
"Review of central air comfort and cost"
I would like to share my opinon with respect to the Trane XE1000 central air conditioner unit. I have owned this unit for two years and must say that I am very satisfied with both the installation and purchase cost as well as it's comfort and operational cost. Outside of the cost factor I most appreciate it's quietness and ability to keep all rooms at the same comfort level. There is no transition of temperature from one room to the next. Perhaps the only feature I am not totally happy with is the thermostat. It comes with a basic unit where on second thought I would possibly ask for at additional cost for a more modern style. I not only would reccomend this unit to a friend I already have and their reports back to me are equally positive. I would have no hesitation purchasing this unit again or any of Trane's products. I have never needed to make a repair however I feel should that be needed parts would be available and labor would be reasonable by one of Trane's many qualified service people. You not only can see the quality, you can feel it in your daily living.
Date created: 2011-06-16 Name: David
Location: Cincinnati, OH
Years owned: 3
Hillner Heating and Cooling installed a TRANE unit in 2008. The Following Spring April 2009 Hillner replaced a broken evaporator coil in the indoor unit. Hillner went out of business and we called Reupert Heating and Cooling. Upon their first visit (4/22/11) they refilled Freon, costing $ 183.80 out of pocket. The second service call (5/6/11) they did a leak search and ended up using a leak sealant costing $ 423.57 out of pocket. The third visit on 5/13/11 Reupert determined, that the Evaporator Coil is causing the problem replacement costing $ 902.18. $1509.55 in total labor cost for replacing a second broken evaporator coil. I would think you'd like better consumer relations than what we have been given so far. I won't mention any names yet but my wife was told over the phone that it was a corrosion issue and was treated without respect. The person who replaced the coil ( the second time) told us there were no corrosion issues. Same coil different year. I have the paperwork to prove it. I guess I will have to contact an attorney In this matter. 3 year old system failing twice in the same period. If I don't see some form of compensation I will report to Howard **, John-**. I will also make a utube video of "trying to get a trane started year after year" sure nothing will stop a trane but you have to get it started first. A/C is working now after 3 visits from Reupert for a total of $1509.59 It is my opinion that TRANE should cover these costs for having substandard parts in their system.
Date created: 2011-06-10 Name: S Stiller
Location: Metairie, LA.
Years owned: 6
6 years. 5 breakdowns. 2 major. This was supposed to be highest quality unit available. What a POS. My 25 year old Carrier had less breakdowns.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.