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Consumer Reviews of SEARS central air conditioners

Popularity:
#60  of 67 brands of central air conditioners

16% of customers recommend
2 of 5 stars 37 reviews

  • Very Satisfied
    5
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    31

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Date created: 2009-08-02 Name: diane puyenbroek
Years owned: 1

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Sears central air kenmore"
Installed june 22/09 not working Aug 1/09 suppose to have 24/7 emergency repairs spent over 4 hours on phone getting run around over two days still not working



Date created: 2009-06-06 Name: Patricia
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Horrible"
We purchased our ac from Sears and have regretted that descision ever since. The installers showed up 2 days later than promised (turns out Sears uses subcontractors to put in their AC's). They had all types of issues with the installation and it took them over a week to complete the job when we were initailly told it would be completed within 2 days. Well, after they finish installing it the damn thing doesn't even come on! Nothing! They sent out 2 different repairmen and finally determined the compressor was dead so they had to replace the whole outside unit. This took another 5 days! It doesn't get better, it gets worse! 2 months later it stopped cooling our home. Sears won't do anything...they told us to call the installing company! Well, they finally came out a week after we called and then told us all of the freon had leaked out! Of course this wasn't covered under their warranty (and Sears wouldn't cover the repair either!). We had to pay over $300 to have freon added! Complete ripoff! Now this year it has stopeed working again altogether. We didn't even bother calling Sears because they won't do anything. We called a differnt company out to look at it (we don't trust the Sears contractor). Turns out we have a 2 ton system when we should of had a 3.5 ton system! No wonder it won't cool our home! (Our home is a 1800 sf rancher). We called Sears and again no help! They said we needed to contact the installing company. Well, they in turn blamed Sears for providing the wrong sized ac! Both of them are passing the buck. We have contacted an attorney and will be filing a lawsuit against both of them. never use Sears! It has been one huge migraine from day one.


Date created: 2009-06-04 Name: P. Thomasson
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Total Crap!"
Have had to call Sears out seven times in less than three years to repair this loud piece of crap! Even when it does runs, which isn't often, it barely keeps the house comfortable at all. Other contractor's warned me about using Sears and their sub-contractor installers...now I know why!


Date created: 2009-04-21 Name: SEARS
Years owned: 14

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Kenmore"
I puchased a protection agreement and even though my ac was giving me some minor issues (but still working), Sears gave me an brand new installed ac that paid for my original ac cost (14 years ago) plus all my protection $ spent plus I'll get the $1,500 tax credit! How do you spell f-r-e-e?


Date created: 2009-04-21 Name: SEARS
Years owned: 23

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Our Central Air Conditioner"
I had a service technician come out when it stopped cooling. The technician said my unit is fine but the copper tubing had a leak that needed replaced. Sears fixed it and now it is going on it's 24th year! Beat that Carrier, Trane, etc!


Date created: 2008-12-27 Name: Roxanne Tuinstra
Location: Pittsburgh
Years owned: 3

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Bought a Lemon of a Furnace"
I have had so many problems since we first bought this furnace/central air. I feel that we have been sold a bill of goods. First, Sears supposed 24 hour service is not 24 hour service and we are directed to someone not in our area, but out of the states who does not understand we have three very small children, in fact, a newborn at the time. The first thing to go, several months after we first bought the furnace, was the condenser pump I believe it is called, that flooded part of our basement. The second thing to go in 2007 in the dead of winter where we had to call someone on our own and pay out of our own pocket, was the thermo board, which was a nightmare. We had to put the little ones in our room in our bed to keep warm. Now, it is our pump outside. It has been a month and a half and the regional manager keeps stalling about how he cannot get a hold of the guy to come out and inject dye in our pump to see where the leak is and if it is in the line, we would be out thousands of dollars. On a furnace that is only 3 years old. Merry Christmas to us, thanks to Sears. We are supposed to be saving money during this time because it is a hybrid of electricity and gas. So much for that. I bet Sears won't reimburse us that! We have Kenmore appliances--an oven, refrigerator, even a vacuum. This is it. Thanks a lot for your crappy service and product. Roxanne Tuinstra 131 Montana Street Pittsburgh, PA 15214 412.931.6013 [email protected]

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