Consumer Reviews of RUUD central air conditioners
Read more about RUUD central air conditioners
Reviews by Series
Date created: 2015-12-12
We had a warranty and after 3 years it cost $1.700.00 to repair coils under the warranty. The unit has 2 holes for wiring which were not plugged so a rat got in. It pays to have holes not used plugged. This is lack of training for installers. The unit was checked the week before it went out.
Date created: 2015-08-10
Name: Fernando Moon
Location: San Antonio, TX
Had a GE unit for 21 years, then replaced it with a Ruud unit. I've had this unit for 11 years. The Ruud unit is excellent. So far no problems. Going strong.
Date created: 2015-08-04
Name: Michael R
Location: Franklin, TN
"Do not buy this unit!"
Horrible service. I wouldn't even give it one star. Let me explain my problem. I bought a Rudd air conditioner about a year ago that Sewell Electric sold me. Everything was fine until this summer. Its been in the upper 90's here in Tennessee and low and behold our Rudd cooling system breaks. We called Sewell since we have the warranty with them so they could come fix what broke. The part that broke was a coil. I looked more into this and it turns out that Rudd systems coil breaks regularly with people having the same problem. Sewell told us we would have the part in a few weeks. Its month 2 and we still don't have the part. We have literally been suffering with my 3 kids and husband in our home. Sitting for the past 2 months in a home that reads 80 degrees inside, luckily we have celling fans and portable fans that we have to turn on to cool ourselves, which is barely enough. But that's not all. Today I tried to figure out what was going on. All I want is the part. I called Sewell and they told me to call Rudd customer service. Rudd told me its not their fault and they told me its Sewell's fault. So now it's a blame game. I call Sewell to tell them what I was told and the lady who I spoke with told me she will hang up on me and she refused to let me speak to the owner of Sewell. On top of that she asked me which country I am from because she wants to know what climate I am from because of my accent. That was incredibly offensive and rude. She also tried the teach me how to read my electric bill, which was shocking. So what I learned from today is that not only is Sewell a horribly rude, discriminative company, they can't even tell me what's wrong with the unit they sold me. I shouldn't be, as the customer, dealing with, spending time, and getting upset with something like this. She is a racist and I'm not the only one who heard what she said. I've never in my life spoken with such awful customer service. It was a horrible experience that I do not want to relive again. I'm to the point where I want to rip the Rudd unit from my wall and not deal with Sewell ever again. Dogs are treated better than the way I was treated today.
Date created: 2015-07-31
Location: St. Louis county, MO
"Coil went bad second season of use"
Purchased a Ruud air conditioner and heating unit and had it professionally installed. Keep it clean, have regular professional cleanings/check ups. The coil blew the second year! Middle of June in St. Louis, heat 90+, humidity, etc. The part was under warranty, however, Ruud took over 3 weeks to deliver the part! I called Ruud to find out the hold up and got the run around. Basically boiled down to them wanting to save on shipping. The part was professionally installed, now two years later, it's not cooling again! We just had a tune up/check in April. Hating this product and the service or lack of that comes with it. Don't buy!
Date created: 2015-06-21
Location: Ft. Lauderdale, FL
Installed 31 days ago. The AC fan does not turn on, guess what? It's just out of the 30-day warranty offered by the installer, so the repair is out of my pocket! I regret buying this product and I urge you to be very cautious.
Date created: 2014-10-04
Name: Steve Auglen
Location: Bridgewater, NJ
"17 years and going strong"
Our Ruud a/c units are original to our home, built in 1996. They have always been well-maintained, with yearly condenser cleaning. Contactors were replaced two years ago and last month the downstairs unit started freezing up. It took 2 lbs of Freon. The tech replaced suspected leaky schrader valves. Otherwise, they have been problem free. Our block consists of eight homes, all built in 1996. That's 16 a/c units in total, and only two have been replaced. My neighbor on the right had an evaporator leak and decided to replace his system last year. My other neighbor just replaced his unit, which apparently stopped cooling to do a restriction in the condenser. So I figure that after 17 years and two relatively minor repairs, this air-conditioner owes me nothing.
Date created: 2014-08-19
Name: Research contractors
Location: U.S of A
"Air Conditioners are only as good as installers"
Air Conditioners are only as good as the installers no matter what brand. The A/C industry needs more qualified mechanics not part changers and equipment blamers.
Date created: 2014-08-18
Name: C. ROBERTS
My unit is not quite two years old and we have complained about the ac unit problems at least several times about the coils and leaking antifreeze. Please do not buy!!!!!
Date created: 2014-08-03
Name: Abraham montes
"Never showed up"
First time I call, the person told me "what you want me to do" and then said call the next day because he didn't have time. Second call they never showed so they reschedule another date and last call they call to tell me they came when I was not at home and specifically told them a available time. Worst services, worst attitude, I would not recommend this company to anyone.
Date created: 2014-07-02
Name: R Mitchell
"Don't buy a Ruud"
Have a 4 year old Ruud 4 ton unit. The txv failed and sent debris throughout the system. Ruud customer service is less than useless and says it must be the installer's negligence.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.