Consumer Reviews of RUUD central air conditioners
Read more about RUUD central air conditioners
Reviews by Series
Date created: 2015-08-04
Name: Michael R
Location: Franklin, TN
"Do not buy this unit!"
Horrible service. I wouldn't even give it one star. Let me explain my problem. I bought a Rudd air conditioner about a year ago that Sewell Electric sold me. Everything was fine until this summer. Its been in the upper 90's here in Tennessee and low and behold our Rudd cooling system breaks. We called Sewell since we have the warranty with them so they could come fix what broke. The part that broke was a coil. I looked more into this and it turns out that Rudd systems coil breaks regularly with people having the same problem. Sewell told us we would have the part in a few weeks. Its month 2 and we still don't have the part. We have literally been suffering with my 3 kids and husband in our home. Sitting for the past 2 months in a home that reads 80 degrees inside, luckily we have celling fans and portable fans that we have to turn on to cool ourselves, which is barely enough. But that's not all. Today I tried to figure out what was going on. All I want is the part. I called Sewell and they told me to call Rudd customer service. Rudd told me its not their fault and they told me its Sewell's fault. So now it's a blame game. I call Sewell to tell them what I was told and the lady who I spoke with told me she will hang up on me and she refused to let me speak to the owner of Sewell. On top of that she asked me which country I am from because she wants to know what climate I am from because of my accent. That was incredibly offensive and rude. She also tried the teach me how to read my electric bill, which was shocking. So what I learned from today is that not only is Sewell a horribly rude, discriminative company, they can't even tell me what's wrong with the unit they sold me. I shouldn't be, as the customer, dealing with, spending time, and getting upset with something like this. She is a racist and I'm not the only one who heard what she said. I've never in my life spoken with such awful customer service. It was a horrible experience that I do not want to relive again. I'm to the point where I want to rip the Rudd unit from my wall and not deal with Sewell ever again. Dogs are treated better than the way I was treated today.
Date created: 2015-08-01
Location: West St. Louis County, MO
"Don't waste your money!"
Purchased both A/C and furnace in April 2012. We live close to St. Louis, MO. Summers are usually hot and humid. We have an 1800 square foot ranch house and keep A/C on during June,July, August and mid-September. Then we shut the air off and open the windows and use our attic fan once the weather cools back to 75-80. With that said...clearly we don't abuse the unit by overuse and always hire an HVAC expert for regular cleanings and change the filter regularly. The unit ran beautifully the summer of 2012 and 2013. We turned it on mid May of 2014 as it was a very hot and dry start to the summer. The unit stop cooling three weeks later! We called a professional who said the condenser coil broke and we need a new one. Good news, it's under warranty. Please keep in mind at this point the unit has only run for two full seasons and 3 weeks of a third season. Our repairman calls the local distributor who calls the Ruud distributor...they don't have any coils as they are being built. It appears many people who own a Ruud had their coils break! We are told one week. That week passes, it's 95 degrees outside. The second week comes around, we were told the part will be ready to ship out. Terrific! Only they didn't tell us that they won't ship the part right away, they wait for the truck to fill rather than ship one part at a time even though it is under warranty. The second week passes, still no part, temperatures again hovering around 95. Third week comes around, by this time I am calling everyone daily, RUUD, their warehouse, the local distributor, etc. Everyone is playing the blame game. The shipping truck finally moves the third week, however, now we have to wait 3 more days so it can make 3-5 stops on its route to St. Louis. The part finally arrives three weeks later. While the part was under warranty the labor, Freon, etc. is not. $700 later we finally have air. Upset that we had to pay for the repair, upset Ruud wouldn't step in and help expedite the shipping on a 2 year old unit. Now it is the summer of 2015, just 1 year and 15 days after we had the condenser coil replaced, it blows again! Once again Ruud won't stand by their product only saying "it's under warranty". The customer service lady Jamie, even suggested it was because of my neighbor and that they probably shot it out with a B B gun. Then she asked, " do you have dogs". Yes, I said. Jamie replied, "Well that is why the coil keeps going out, your dog is peeing on it and corroding the coil". First of all, my dog squats, secondly the coil is 2 feet above the dogs head and thirdly my dog doesn't have opposable thumbs to take the cover off the unit to pee on the coil! The unit is only three years old, it broke down last year and again this year. Repairs cost $700+ each time, plus having to wait 3 weeks for the part to arrive. I can't afford to pay $700 each year, so I opted buy a Lennox. RUUD still refuses to take any blame for the defect, and basically told use there is nothing they will do other than honor the warranty. Turns out the copper coils are made so thin that this is a common problem , not only for us but for anyone who buys a Rheem or Ruud unit. When a company can't keep the replacement parts in stock due to so many going bad, it should be a clear sign it's an inferior product. Bottom line, don't purchase a Ruud unless you like sitting without air in your home for three weeks during the summer, and be prepared to spend $700 every year for your replacement parts. But as Ruud said, "It's not our fault".
Date created: 2015-07-31
Location: St. Louis county, MO
"Coil went bad second season of use"
Purchased a Ruud air conditioner and heating unit and had it professionally installed. Keep it clean, have regular professional cleanings/check ups. The coil blew the second year! Middle of June in St. Louis, heat 90+, humidity, etc. The part was under warranty, however, Ruud took over 3 weeks to deliver the part! I called Ruud to find out the hold up and got the run around. Basically boiled down to them wanting to save on shipping. The part was professionally installed, now two years later, it's not cooling again! We just had a tune up/check in April. Hating this product and the service or lack of that comes with it. Don't buy!
Date created: 2015-06-21
Location: Ft. Lauderdale, FL
Installed 31 days ago. The AC fan does not turn on, guess what? It's just out of the 30-day warranty offered by the installer, so the repair is out of my pocket! I regret buying this product and I urge you to be very cautious.
Date created: 2014-10-04
Name: Steve Auglen
Location: Bridgewater, NJ
"17 years and going strong"
Our Ruud a/c units are original to our home, built in 1996. They have always been well-maintained, with yearly condenser cleaning. Contactors were replaced two years ago and last month the downstairs unit started freezing up. It took 2 lbs of Freon. The tech replaced suspected leaky schrader valves. Otherwise, they have been problem free. Our block consists of eight homes, all built in 1996. That's 16 a/c units in total, and only two have been replaced. My neighbor on the right had an evaporator leak and decided to replace his system last year. My other neighbor just replaced his unit, which apparently stopped cooling to do a restriction in the condenser. So I figure that after 17 years and two relatively minor repairs, this air-conditioner owes me nothing.
Date created: 2014-08-19
Name: Research contractors
Location: U.S of A
"Air Conditioners are only as good as installers"
Air Conditioners are only as good as the installers no matter what brand. The A/C industry needs more qualified mechanics not part changers and equipment blamers.
Date created: 2014-08-18
Name: C. ROBERTS
My unit is not quite two years old and we have complained about the ac unit problems at least several times about the coils and leaking antifreeze. Please do not buy!!!!!
Date created: 2014-08-03
Name: Abraham montes
"Never showed up"
First time I call, the person told me "what you want me to do" and then said call the next day because he didn't have time. Second call they never showed so they reschedule another date and last call they call to tell me they came when I was not at home and specifically told them a available time. Worst services, worst attitude, I would not recommend this company to anyone.
Date created: 2014-07-02
Name: R Mitchell
"Don't buy a Ruud"
Have a 4 year old Ruud 4 ton unit. The txv failed and sent debris throughout the system. Ruud customer service is less than useless and says it must be the installer's negligence.
Date created: 2014-06-12
Name: J Hines
Location: Houston Texas
"I bought junk"
Had our system replaced the end of March, it has been down more than has worked. I will never buy another Ruud. It's in the 90's today - I wish the ac worked.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.