Consumer Reviews of Rheem central air conditioners
Read more about Rheem central air conditioners
Reviews by Series
- 13AJN (9 reviews)
- 14AJM (12 reviews)
- Classic (20 reviews)
- Prestige (23 reviews)
- RASL-JEC (5 reviews)
- RSPM (6 reviews)
Date created: 2016-08-12 Name: Shirlan Meador
Location: Lafayette, TN
I did not choose the brand, my contractor chose it. In 2009 he had a Rheem installed in my home. I had to have the same part replaced 3 times. And oh, believe me, the story gets worse. It quit cooling about 7 weeks ago. They told me I had a leak in the coils and that it would cost about $1600 to repair. They put Freon that lasted about 7 weeks and then it stopped cooling again. They came over and we were going to put more Freon in it, but they couldn't because two more parts were messed up. One of them would cost about $500. I am retired and can only get money from my stock in September because that is the anniversary date. So here I am 98 in the shade, but I knew some that would get me another one.
Date created: 2016-07-28 Name: J. Schmitz
Location: Mobile, AL
"Home heat pump"
Had this unit installed 12/2010. This will be my third inside coil in 5 1/2 years. Still under warranty, but not labor, parts only. Contacted Rheem. No help on labor cost. At this rate, I'll need at least 2 more inside coils. Local AC contractor said this is a known problem with these units. Would not recommend nor buy anything Rheem again.
Date created: 2016-07-23 Name: Sharon
Moved into a new home in February 2015. Had to replace leaking coils in May 2016. Now 7 weeks later, the inside motor has gone out. Waiting 5 days to replace it. Contacted Rheem by email. No response! Very dissatisfied.
Date created: 2016-07-19 Name: Kathy
"Never buy one"
Our AC has been out for 8 weeks now, four trips by our service techs to try and solve the problem per Rheem information, but no joy. No help from Rheem customer service. Unit is 7 years old and under warranty. Will never buy one again. 100 degree weather this summer, no AC and Rheem could care less.
Date created: 2016-07-19 Name: Jim Dietz
Location: Rio Verde, AZ
"Rheem is a rip off."
I purchased our Rheem less than four years ago and now it is costing me $3,000 to put in new coils that are leaking. It cost me $1400 for two units, 4 ton and 3.5 ton. My contractor has quit installing them and has numerous complaints.
Date created: 2016-07-17 Name: Home Owner
Location: Springfield, MO
"Leaking coils - manufacturing defect inside and outside"
Rheem has lousy customer service. Had to replace my inside coil unit last summer because of leaking Freon. Unit is only 5 years old so coil was under warranty. Replaced but had to pay labor and Freon to install new inside coil. This summer the unit quit cooling again when it got hot. Serviceman found two copper pipes in the outside coil rubbing together, causing leaking of all Freon. This was repaired by separating and soldering pipes. Rheem would not admit to any defect with the outside coils or help with the cost of Freon, even though the repairman said these coils have history of leaking. Stay away from Rheem.
Date created: 2016-07-08 Name: Julio Jimenez
Location: Miami, FL
Purchased this split unit 5 ton Rheem 3 years ago. It's very unreliable, nobody seems to know what is wrong with it. Being repaired piece by piece with the hope that that a piece is the problem. I thought Rheem was a great brand, and have had several here and in my business, guess I was wrong.
Date created: 2016-07-07 Name: s. whitten
Location: Baton Rouge, LA
I have had the HVAC unit for almost a year. It cools and heats fine here in south Louisiana, even in this terrible heat wave. However, the compressor makes a loud noise when it turns off. It sounds like a bunch of ice cubes being ground up in the garbage disposal. The unit is outside my bedroom wall. It disrupts my sleep terribly. The local dealer has done everything they know to do to stop or at least muffle the sound. I am not happy!
Date created: 2016-06-15 Name: Greta
"If Rheem is good and it can be an install issue"
Problem: Three year old unit - coil leakage. If Rheem equipment is good and the problems lie with installation, then Rheem should step up and address the issue with the installers or remove them from their contractor list. The installers blame Rheem. For instance, the technician working on the system said, "Oh we have this problem all the time". I am surprised that Rheem does not even publish warranty information on their website. No telephone number either. We can contact them via email only, which will probably take months. What a mess.
Date created: 2016-06-14 Name: John
Location: Alex City, AL
I had two units installed in my house in June of 2010. Out of the 2 units we have replaced the coils 3 times. That is 5 coils over 6 years in 2 units! Numerous other service calls required for all sorts of minor parts, boards and pieces. Last week a valve malfunctioned and switched to heat while we were not there, running the indoor temp well up over 110 degrees - melts candles, etc. Rheem says they cannot/will not do anything. Terrible equipment and a very bad attitude by "customer service". Stay as far away as you can from Rheem!
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