Consumer Reviews of Rheem central air conditioners
Read more about Rheem central air conditioners
Reviews by Series
- 13AJN (8 reviews)
- 14AJM (11 reviews)
- Classic (19 reviews)
- Prestige (23 reviews)
- RASL-JEC (5 reviews)
- RSPM (6 reviews)
Date created: 2018-05-15 Name: Donna White
"Rheem are not worth a dime!"
I bought a new house in 2016 with brand new Rheem units, one downstairs and one upstairs. I moved in my new house in January and by August my ac unit downstairs had quit working, had it checked out needed a new coil part was under warranty so all I had to pay was labor, now here it is 2018 and now my upstairs unit is out and itís the same thing, needs a new coil, and I havenít lived here 3 years!!! I think Rheem should stand behind their products better! Itís going to cost me 400 dollars to fix the upstairs unit! Please donít buy a Rheem unit, they are nothing but trash!
Date created: 2018-05-07 Name: Bob
"Rheem poor materials"
I purchased 3 years ago 2 Rheem units, one 5 Ton 14.5 seer Split Gas a/c system and one 3 Ton 16 seer Split Gas a/c System. Since then lots of issues, a refrigerant restriction, losing coolant, switches and even the coil. The 2 units I replaced were in service for 15 years and no big problems, Rheem in 3 years problems, okay the coil is covered but almost $2,000 for labor. I was looking for more efficiency and to avoid losing ac in Arizona summers, lost the ac on a 103 day.
Date created: 2017-12-17 Name: Vernicer Wilcox
Location: Union City, GA
"Loudest AC unit ever"
Purchased by installer in July, 2017. I have to turn the ac off in the summer so I can sleep and I do the same with the heat in the winter. This is horrible for a senior citizen on a fixed retirement income to have to go thru. I wish I had done my research.
Date created: 2017-12-15 Name: charles tracey
Location: Leesburg, FL
"Breaks once a month"
What a piece of shit it breaks down every month, the unit is only three years old
Date created: 2017-11-15 Name: W Sander
Location: Miami, FL
"DONT BUY RHEEM"
Purchased an new combo unit in 2013, $4500 installed blower motor failed in 2015... sorry only parts are covered 430$ labor cost Blower motor fails again in 2017, I tell the air people to bring a spare fan as it was the same problem. They come onsite with no parts and try and charge a diagnosis fee, to tell me it is the blower motor ??!! they where removed from my property and not paid as they did absolutely nothing... Quote is $430 if the blower motor is in warranty 5 years or $1200 for out of waranty issues. So I find the same blower motor online and order it myself for $280.00 , and install it. Since the old dead blower in under warranty, I ask Rheem for a replacement.. LOL now they tell me I have to do to a dealer?? and pay.. who ever is reading this... do yourself a big favor and by a Trane or something else .. don't by Rheem they will just try and ripe you off.. bad company service , bad products.
Date created: 2017-10-17 Name: Y. Ji
Location: Raleigh, NC
"Very bad units"
Installed 2013 has to be refilled twice of a year since installed. Very bad product. Warranty is a lie. They use all kind sayings to avoid warranty. It is just wast of time to talk to Rheem's warranty people.
Date created: 2017-09-30 Name: Elaine McClain
Location: Leesburg, FL
"7 service calls on a brand new unit!!!"
We had a/c guys install a brand new unit as of July 31, 2017, we have had 7 service calls in the year we have had it. They come out only to fix it for about a month and then it just quits working. They have to be the worst service company and we certainly must have gotten a lemon air conditioner. The last time they were here I asked them to call your customer help line so that maybe a little more knowledge would help. He told us he had no idea what we were talking about. Please, please, please follow up on this. I can't believe you could manufacture such an inferior product, or have a/c guys sell your product but don't know how to fix it. It is 82 degrees in this home and getting warmer. Please help us.
Date created: 2017-09-25 Name: Tracey Pollack
Location: Boca Raton, FL
"RHEEM IS THE WORLD'S WORST!!!!"
My air conditioner was installed on Nov 2011. I bought the house 1/2012. I know this cause the inspector told me the a/c was brand new. Within the first 2 years it stopped working. Call a guy tells me it's the thermostat, okay replace. That's not the problem. Unit shut down again. Clean lines. Clean lines a 2nd time, replace capacitor, clean coils, clean lines. Year to the day from the 1st capacitor replaced, come out & replace another one. 2 months later after the 2nd capcitor was installed unit shuts-off again. Replace transformer. Unit still not working properly. Rheem customer service sucks as well .. they will do anything to say it's not the unit. If I have to replace the unit, I'll be sure never ever to buy a rheem. Don't just walk, run to another dealer .. there's a reason they have such a low score.
Date created: 2017-09-23 Name: Barbara Nicholas
Location: Addison, TX
"Loud unit and bad service"
Royal Air and Heating in Dalals installed a Rheem unit at my house. The unit is extremely loud and it is like living next to a ships engine room. Even the inspector who came out on the permit said the unit sounds like a 40 year old unit. The Rheem unit replaced a 20 yr old unit and the new Rheem unit is louder than my old unit. It is also next to the master bedroom, so you cannot sleep in that room. In June 2017, Royal sd a Rheem rep will have to come out and check it. It is now the end of September 2017 and still no rep. I also contacted Rheem. They called me back and said they will follow up. They never did. Don't allow anyone to install one of these units at your house. It is a headache and you will not get any customer service. And, you will be waiting forever for a Rheem rep to come out. Surprised this awful company is still in business.
Date created: 2017-09-02 Name: warren miller
Location: Greenville, VA
"Bad coils understand Rheem knew this want me to pay for expensive service call not happy"
Was told by service tech that this unit had coil problems. Rheem knows this and done nothing about it. Was told coils were made in china and the new coils will come from mexico. In the mean time this will cost me over 300.00 dollars. Air condition. Was 3 and a half years old when problem was noticed. 4 Years old now. I'm 76 years old and live on fixed income. May not get unit repaired.info came from service dealer who installed unit.
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