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Rheem Classic Central Air Conditioner

#2 of 12 Rheem Air Conditioners

Updated: Aug 17, 2016

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Read more about Rheem Central Air Conditioners

Consumer Reviews of the Rheem Classic

Compare to Other Rheem Air Conditioners:
  • Very Satisfied
    6
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    8


Date created: 2016-08-17 Name: Sherry Shaw-Wright
Location: Spring Hill, FL

Satisfaction Rating:

1 of 5 stars

Review:
"Installed 30 days ago and still not working"
I had a new Rheem air unit installed 30 days ago. It has not worked since day one. The air tech has been to my house and has no idea what is wrong with it. Don't buy a Rheem! It's a 2 1/2 ton 14 SEER w/10 kW, I don't think I have the series and model number correct, I can't read the tech's hand writing.


Date created: 2016-06-28 Name: Paul
Location: Denver, CO

Satisfaction Rating:

1 of 5 stars

Review:
"Noisy!"
We bought this Rheem unit to replace a 45 year old A/C. This Rheem unit is more energy efficient, but that does not make up for how loud it is. It will wake us up when it kicks on in the middle of the night. And now we are stuck with it for many years to come. Do not buy a Rheem!


Date created: 2016-04-20 Name: Waqar Khaliq
Location: Duluth

Satisfaction Rating:

5 of 5 stars

Review:
"Wonderfull"
I love Rheem units. I will suggest to everyone, use Rheem units.


Date created: 2016-04-20 Location: Snellville, GA

Satisfaction Rating:

5 of 5 stars

Review:
"Rheem Classic 10 - Going Strong After 15+ Years"
My house was built in 1999. I bought it in 2004. The house has dual air conditioners - one servicing the upstairs, the other the downstairs. Both AC units are the Rheem Classic 10 Seer. I've been very happy with the performance. They do a great job keeping the house cool in the summer where oftentimes they are running 24 hours a day as I live in middle Georgia where it gets really hot and humid. One thing I like is that the units are pretty quiet. If you are outside in the backyard, for example, you can hear them running, but they aren't very noisy. The noise is basically similar to a large fan spinning. Inside the house, you really can't hear anything except the normal quiet sound of the air flowing through the vents. The only problem I have had is one of the condenser drain pans rusted out a bit. This didn't turn out to be much of an issue however as a technician was able to replace it with a plastic pan. The repair was inexpensive and I haven't had a problem since. The only other issue was I had to replace a capacitor in one of the units. But this repair was very easy and low cost as I did it myself. Overall I'm really impressed with the durability and reliability of these units. In 15+ years of service I've had to do very little to keep them running smoothly and keeping the house cool. I would definitely purchase Rheem again in the future. In fact, I'm looking forward to building a new house someday and checking out the latest and greatest Rheem has to offer!


Date created: 2016-04-15 Location: Springfield, IL

Satisfaction Rating:

4 of 5 stars

Review:
"A quick review of my A/C"
I have owned this air conditioner since 2013. I like that it is quiet and it seems to be fairly efficient. It does not seem to be big enough to cool my entire home evenly. I also attribute that to old windows. I have never had to repair or replace this unit. I would recommend this unit to a friend because I think the negatives I see with it have more to do with the current configuration of my home than anything to do with the central air conditioning unit. A big factor in my positive review of my Rheem air conditioning unit is that it is quiet. The unit is located right outside our living room and with old windows, I think most units would be making enough racket to cause being in the living room to be unbearable. However, that is not the case with my unit. It is quiet and not noticeable after a little bit.


Date created: 2016-03-18 Name: rich s
Location: Middletown, RI

Satisfaction Rating:

5 of 5 stars

Review:
"Rheem Classic furnace and condensing unit"
I have had the Rheem Classic 12 SEER condensing unit and Classic warm air oil furnace since 1996 with no issues. Installed all of it myself and I have the heating cooling company evacuate the system and charge it. Never had a breakdown except for a condensing unit capacitor after 10 years in use. Replaced it myself for about 30 bucks. I have the oil burner serviced every year and never have issues. Now the year is 2016 and I had to replace the condensing unit 2 years ago due to the condensing coil crumbling away from salt spray. Normal wear living by the ocean. The furnace heat exchanger has a crack now. Again, not bad after almost 20 years. Will be replacing it next month. Cost of furnace? Only 1650 dollars. You people are being ripped off by your contractors. Not Rheem's fault. All the negative comments, no one seems to be able to explain what is actually wrong. I would not buy the one with the variable speed blower. Go with the 3 speed fixed unit for reliability.


Date created: 2016-01-07 Name: R. Phillips
Location: New Port Richey, FL

Satisfaction Rating:

2 of 5 stars

Review:
"Why sell a product you know was defective"
We purchased a new A/C unit in 2013. We are happy with the unit and it works well, but when the tech came to do service I was told I needed to spend $495 to inject something in a part that was leaking. The tech said that every company had the same problem with that part and this needed to be done to save the unit from having problems down the road. I said why on a 2 year old unit do we have to absorb the cost? He said that Rheem was only paying for it on units installed in 2015. After paying $5500 for the unit 2 years ago I am appalled that the company won't back the production mistake. Maybe we should start a class action suit against the company. Anyone else have this problem? If so, let's get one started.


Date created: 2015-12-18 Location: Hilliard, Oh

Satisfaction Rating:

5 of 5 stars

Review:
"Highly recommended air conditioner"
I have had this air conditioner for a while. I must say I am extremely happy with this unit. It has never needed repair and has been serviced regularly for preventative maintenance. When I had my furnace replaced I decided to have the air conditioner done as well. Neither had been done since my unit was built in the mid 1990's. I must say what a difference this unit makes. My house is always comfortable. Though I never keep it cooler than 70 this unit does the job no matter what the temperature is outside. It feels great when you come into the house and it is over 80 outside and you feel that instant cooling relief. My pets are also enjoying it. They used to be lethargic, sleeping or not moving during the hot summer days, but now they run around and chase each other. I would highly recommend this unit to a friend or family. It is also super quiet. Most times I can't even tell it is running unless I see the curtains located over the register moving. I would purchase from this brand again and have when I purchased a new water heater.


Date created: 2015-11-06 Name: Frances Vesper
Location: Riverview, FL

Satisfaction Rating:

1 of 5 stars

Review:
"Angry"
Had to have part replaced, and unit was less than 2 years old. Now less than 6 months and the A/C is not working again. Same problem.


Date created: 2014-08-28 Name: George Fuertes
Location: Pompano Beach, FL

Satisfaction Rating:

1 of 5 stars

Review:
"Air Handler Motor Lasts 2 Years"
I replaced a unit that was almost 20 years old and never had any problems until it finally failed with a Rheem rhll-hm2417ja. Within 2 years the air handler motor failed. I have owned the unit since 2008. It is now 2014 and I am replacing the motor for the third time, meaning I am on my fourth motor. The previous hardware was covered under warranty but I had to pay for the labor. I contacted Rheem customer service to see if they would cover my fourth motor under warranty. After some run around, I was told that they would not cover the motor as a goodwill gesture. I countered that since the motor seems to be a known issue, documented on this site by other customers and also mentioned by the a/c tech, that it was not goodwill but correcting a known issue with their product. The customer service rep countered that there was no known issue with the motor and that the issue was with the installation. I will never buy another Rheem and advise all others to follow this advice.


Date created: 2012-05-16 Name: ted vallacchi
Location: Williamsburg,va
Years owned: 2

Satisfaction Rating:

1 of 5 stars

Review:
"Poor air conditioning product"
Had to have the coil replaced. It cost me $1,400 dollars for labor although the part was under warranty. It lasted 2 years.I Paid $5,700 dollars on 1-6- 10 for the original installation. The repair date was 5-8-12.


Date created: 2011-05-31 Name: M. L. Taylor
Location: Newburg, PA
Years owned: 3

Satisfaction Rating:

1 of 5 stars

Review:
"Would give -15 stars if I could"
Had my first (and last) Rheem unit installed in Aug. '08. Within 3 wks. the unit quit working. New motherboard was put in the unit. Unit went down within 2 months. Installer was out & "fixed" it again. In short, I've been through 3 repair contractors (2 of which were Rheem certified & 1 that lied and said he was, but was not) and 12 service calls later and the unit crashes continuously. Doesn't matter if it's on heat or cool, it crashes. I contacted Rheem customer service by phone myself, explained that I've had nothing but 3 YEARS worth of problems & continual repairs and demanded a replacement, free of charge, since the unit was still under warranty. I was told that the warranty doesn't cover replacement of units & that I should have my contractor fill out a "job site information sheet" & the regional distributor would help troubleshoot the unit because "we can solve 90% of these problems that way". I persisted with the cust. service rep. until she finally admitted that, "Yes, it might take more than one service call and trial & error" before they could get it fixed. Translate that to 'more money' since I'd already had 10 repairs by this point & she was quick to mention that any parts would be covered by the warranty...but not the calls & labor. I forwarded the info to the contractor I was dealing with, who has been a Rheem dealer for 20 years, and he said he had no idea what it was that I was talking about & he'd never heard of a job site information sheet. He thought we should replace the "expansion valve...and give that a try". In the meantime, the temps have soared into the upper 90's with 80% humidity. We suffered through 3 days like this. Called the contractor back - didn't get a straight answer whether he's filed the "job site info. form" or not. Made another call to Rheem Cust. Service to inquire if the form was filed. Was told that they couldn't tell me that. That the forms don't come to Rheem, they go to the regional distributor. Ok, so tell me who my regional distributor is. "I can't do that. There are several." So tell me all of them & I'll make my own calls. "There's too many..." I start becoming stern...I'm tired of this. I'm being stonewalled at every turn. No one wants to help me. I've been dealing with this sh*t for 3 years, etc. The Cust. Serv. Rep. tells me I'm yelling at her (I wasn't) and that I have no right to talk to her that way and as I try to explain why I'm upset she cuts me off with an acidic, "Have a GREAT day." and hangs up on me. Did an Internet search for Rheem distributors in the local area...found only 3 (too many to give me??). Called the only one I could find a number for. Very nice man did a computer search for my contractor but didn't find him & suggested I contact another local office & even gave me the number. Called that office & got transferred to 3 different people. Inquired if my contractor had filed a job site info sheet with them. "They don't come to us, ma'am. They go to Rheem." The corporate office? Because I was told by corporate that they come to you. "We don't get them. Has your contractor sent one out?" That's what I'm trying to find out. I don't know if he has, or not. "Well, did he fill one out?" I DON'T KNOW! THAT'S WHAT I NEED TO KNOW! "Has he been out to look at the unit & fill one out?" YES! HE'S LOOKED AT THE UNIT...AND I'M TRYING TO FIND OUT FROM YOU IF HE FILLED OUT THE STUPID FORM! "Well, ma'am, we don't get those, corporate does." So when corporate told me that you get the forms & help troubleshoot, they were wrong? "Well, no. They do come here...but they don't stay here...we send them along to corporate." DO YOU HAVE ANY RECORD OF GETTING ONE ON MY UNIT...THAT YOU THEN FORWARDED ON TO CORPORATE?! "Well, I don't know, ma'am. I don't think I can help you with your question." (Not sure why that suddenly came to him at this point) Basically, Rheem has made a defective product and they are completely unwilling to do right by the customer and replace the unit. Secondly, Rheem's training program must suck...if it exists at all...that a 20 year installer/serviceman doesn't even know about the job site info sheet troubleshooting program. The Customer Service Dept. is a joke. If you have a problem, you might as well not bother to call them, because they have no answers for you - nor do the regional distributors. In the end, I've blown a ton of money, I have NO heat in the winter & NO air in the summer, the unit is only 3 years old...and a dealer/installer from American Standard is coming out today to rip out Rheem's crappy system and install a completely new system from the top down. THIS IS $5200 I SHOULD NOT HAVE HAD TO SPEND!! Rheem products and service are junk & I would rather go WITHOUT heating & cooling than have another Rheem product.


Date created: 2011-05-05 Name: Sylvia
Location: Miami, FL
Years owned: 1

Satisfaction Rating:

1 of 5 stars

Review:
"RHEEM'S QUALITY CONTROL RATED POORLY"
5 TON AIR CONDITIONER WAS INSTALLED LESS THAN ONE MONTH AGO. I PURCHASED IT AS A 16 SEER AND IT TURNS OUT IT IS 14.5. AIR CONDITIONER NOT COOLING EFFICIENTLY. IN THE 28 DAYS I HAVE OWNED THE UNIT, MY WHOLE FAMILY (4 OF US) WAKE UP SWEATING AT NIGHT AND FREEZE DURING THE DAY EVEN THOUGH THE TEMPERATURE IS SET TO 75 DURING DAY AND 70 AT NIGHT. ACCORDING TO INSTALLER AND ANOTHER 2 A/C TECHS CALLED ON AS SECOND AND THIRD OPINIONS, THE UNIT AND THE THERMOSTAT ARE WORKING CORRECTLY. ALL THERMOSTATS HAVE AN "AUTO" AND "ON" SWITCH. WHEN YOU TURN THE "ON" SWITCH, THE AIR SHOULD BE BLOWING BUT NOT THIS UNIT, THE AIR BLOWS SO LIGHTLY THAT IF YOU PUT A PAPER BY THE AIR VENTS THE PAPER DOES NOT MOVE. ALSO, THE UNIT IS SUPER LOUD. RHEEM SHOULD BE PUT OUT OF BUSINESS BY SELLING SUCH CRAPPY EQUIPMENT. THIS UNIT WAS MANUFACTURED IN MEXICO. PERHAPS RHEEM SHOULD CONSIDER MANUFACTURING IN UNITED STATES SINCE IT APPEARS THAT THEIR MEXICO PLANT IS NOT TESTING THE PRODUCT PRIOR TO SHIPPING THEM OFF TO US POOR SOULS IN THE U.S.A. BUYER BEWARE!


Date created: 2011-04-02 Location: New Port Richey, FL

Satisfaction Rating:

5 of 5 stars

Review:
"Central Air Conditioner Review"
Central air conditioning is very important in Florida. We first came to Florida in 2006. After trying the air conditioner already in the home, we found ourselves quite unsatisfied with it. In August 2007, we had a new air conditioning system installed. What a difference! The air temperature which blows out is much lower than the previous air conditioner and blows out through the vents much stronger. There has not been any need to repair or replace it thusfar. The only thing we did was enlarge the air intake vent to provide more air for the air handler. The air handler is a germicidal UV air handler which has a UV light in it to kill bacteria in the water which leaves the air handler. This is important if the water backs up in the water line where the water exits the air handler. Mold and fungus can build up inside the water line. There is also a Safe-T-Switch that automatically turns off the air handler in case the water line does back up. I would certainly buy this same air conditioning unit and recommend it to a friend.


Date created: 2009-08-09 Name: Bennie Lambert

Satisfaction Rating:

1 of 5 stars

Review:
"I have a Lennox condensing unit with a Rheem Classic air exchanger"
I just had the unit installed last week, 7/27/09, the workers installed a Rheem Classic air exchanger and said it was better than the Lennox. They said the filter was better. my only concern is that at the top of the unit I saw something that did not look like heating elements. I had a Ruud before and it had heating elements that looked normal. I had it for 17 years and the start cap was bad and I decided to replace the older unit to avoid futher problems.


Date created: 2009-02-25 Name: A. Fraioli
Location: Boca Raton, FL
Years owned: 25

Satisfaction Rating:

5 of 5 stars

Review:
"Two New Rheem Classic Series AC"
Living in South Florida good a/c units are mandatory. I have now replaced my two original Rheem Central a/c units with new Rheem classic series papl 3.0 ton 15.50 seer and 2.5 ton 15.50 seer. My old Rheem units were installed in 1984 when house was built and still running! With new tax credits and lower electric bills it was time to change them. If get the right person to install them and have your duct work cleaned they will last a long time. I priced other manufacturers and Rheem were very competitively priced and came with solid warranty.


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