Consumer Reviews of Payne central air conditioners
Read more about Payne central air conditioners
Date created: 2015-10-05
Location: Louisville, KY
"Great air conditioner, a little loud"
I have owned my Payne central air conditioning unit for as long as I have owned my house, which is 6 years. I have been very happy with the unit's performance, it cools the house very well and has been incredibly reliable over those 6 years with no need for major service. The cost to use it is reasonable and it does not run for excessively long periods, even in the heat. I will say that I dislike the noise, the unit tends to be a bit louder than my previous unit (rental, do not recall the brand). This can be distracting at times and I do wish I had a quieter unit. I think if I would go back and buy another unit I would likely stick with Payne as a brand because I am very impressed with their reliability, but I would likely look at other options for models with more of an emphasis on noise and sound. I would definitely recommend the brand to a friend and if they are okay with noise I would recommend this model.
Date created: 2015-09-25
Name: E. Alexander
Location: Florence, SC
"Payne = Garbage"
I recently purchased a shopping center and had to replace four AC units. The company I used and trusted recommended Payne for all four units. The fan motors have already quit in two of them after only 16 months, costing over $500 a piece ( the only thing covered longer than a year is the compressor ) and the technicians said it is a known problem and the other two units would surely fail as well. They did not even replace with the original Payne part because they said it still has the same problem. I no longer use my trusted HVAC company and will certainly never buy Payne again. Don't make the same mistake.
Date created: 2015-06-25
Location: Barrington, Il
"Customer service stinks"
Tried to call Payne for a service manual and they basically refused to send me one. They told me that they wouldn't even tell me where the furnace filter was so that I could replace it. What a load of cow manure! I would never deal with them again.. First experience with a company being so ignorant.
Date created: 2015-04-10
Name: Rick Horne
Location: Cowpens, SC
We have replaced (1) motor,(2) compressors. These units are a piece of junk, I would not recommend these units to anyone. Be prepared to spend and spend.
Date created: 2014-08-28
Location: Waco, Texas
Payne a/c unit installed, outside and inside unit, 7/22/2008. $6000.00 installed. Motor started to buzz last week, 8/14/2014, and died. 104 heat index. Called service guy. Motor module burned up, $500.00 to repair???? Thought I had a 10 year warranty. Payne's own press release dated 2/28/2008 states a 10 warranty. Contacted Payne. They stated it was only 5 years. Contacted them a second time. They stated those units used r-22 instead of r-410a refrigerant, so I was out of luck. I'm still trying to get a refund. Stay away from those units. They will not accept blame for a crappy product!
Date created: 2014-08-17
I've had my Payne unit for 6 years and it's been fairly reliable. I have two service calls with in the first year and a half. The first one was over the Memorial Day weekend of 2008 it was over 90 degrees outside and inside my house on that Sunday , I called the installing dealer Tom Martin a/c said he would be there on Tuesday and it was a holiday I reminded him that this unit was only 6 weeks old still had to wait. He tried his best to make me pay for his installation mistake causing all the coolest to leak out. The second service call was a bad contact I had to pay 79.00 for a service call even though it was under warranty and arguing with him what was wrong with this unit. Since that service call I've had no major problems except a 2 dollar fuse to replace. The unit cools and heats great and is very quiet compared to the hunk of junk trane that was in my house. I will never use tom Martin ac ever again , but can recommend this brand as a good unit for the price
Date created: 2014-08-07
Name: k cranford
"Payne uses cheaply manufactured parts"
My unit was installed in June 2013. I did have a licensed contractor install and service it. It was ordered thought American Home Shield. In July 2014, it stopped working. 3 licensed contractors (money out of pocket= $300 plus) came to look at it, it turns out it is the condenser coil (it has a leak and has to be replaced) The warranty for the unit is 10 years, but for parts is only 5 years (????). So the licensed contractor ordered the part.It will/is taking over 3 weeks to be delivered and AHS does not cover freon, so it will be more $$$$ out of pocket. This "new" unit is garbage, plus getting parts for it is ridiculous. 3 plus weeks???? I live in AZ! How can anyone say that Payne is a good product, if the parts fail in a year??? I have had reputable service companies do all the work and maintenance of this ac unit, so don't tell me its the installation
Date created: 2014-07-07
Name: Pam Jones
Location: Covington, La
"Payne model PH13"
Unit purchased 2/20/14 not working 6/29/14. A/C men report compressor gone out.
Date created: 2014-05-28
Unit installed 12-2010. It's never cold and it breaks every summer. Don't buy a payne furnace or air conditioner.
Date created: 2013-11-15
Name: Jennifer Pitts
Location: Crawfordville, FL
"Heating and AC"
Very, very unsatisfied! We bought this unit in Dec 2006. We have had nothing but problems. Had to replace several parts, but it never fails to quit working AC and heat. Last time, the blower motor was replaced at $300.00 to us. We paid over $4000.00 for this unit and every year we have had issues. Now, the heat is not working. Isn't there something to protect a consumer on these types of problems like the Lemon law for cars? I am tired of this happening every year!
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.