Payne PA13NA Central Air Conditioner
Updated: Jul 23, 2018Write a review
Read more about Payne Central Air Conditioners
Overview of the PA13NA
The Payne PA13NA is a split system air conditioner with an efficiency rating of 13 SEER. It features a single-stage scroll compressor and a copper tube/aluminum fin coil designed for optimal heat transfer. The unit's specially-designed fan blades and rubberized isolation pads help reduce noise levels, while externally located brass service valves and a single access panel provide easy serviceability. The prepainted steel cabinet features a galvanized coating underneath and a layer of zinc phosphate for a weather resistant finish, and all cabinet screws are rust-resistant. Payne's previous 13 SEER air conditioning unit was the PA13, which has been discontinued.
Date created: 2018-07-23
Name: john holmes
Location: Toronto, ON
I bought this unit new, used it for 2 months, went the following summer starting to use it and complained that, intermittently, it wouldn't blow cold then start blowing cold again. The installer said it's hard to diagnose because its intermittent and has never come across this before. He's been in the business for 25 years. I recommended that he change the condenser that was old and not part of the system that he replaced, so that cost me $950. That didn't work. Then a month after that I woke up to warm air, the motor has shorted, so my new unit that I ran for approximately 7 months has failed. Yes, the parts where covered under warranty, but now have to pay $500 for installation and Freon. Wow, a part that is known to last for 15 years didn't even last close to that. Oh, and the kicker is that the motor is in another country that has to be shipped in and will take a while. I emailed the company while me and my kids are sweating and they didn't have the respect to call or email me back. Never again will I deal with an unprofessional product and company.
Date created: 2017-06-23
Name: alan armbruster
Location: Greeley, CO
"Waste of Money"
Purchased and had installed August 2016, the cooling was working great. This summer it seems like it doesn't even turn on. I was better with my evaporator cooler in this river valley. Sounds like it works okay, out there is just nothing, the guy who installed it checked the pressures and said it was okay, had vents cleaned, there is just nothing there to cool a house. Would not recommend this brand to anyone at all
Date created: 2017-06-18
Name: M Wells
Location: Ontario, CA
Had a new a/c and furnace installed when purchasing house 3 years ago. Last year a/c unit wouldn't run requiring a service call of nearly 200.00. Service man explained the part that went "just goes" on this type of unit. This summer, the unit worked for 1 week. It would not restart after being off for a few hours on a cooler day. Another expensive service call coming our way. Strongly recommend any other brand. 9 years with another brand at the old home and no problems.
Date created: 2017-05-04
Location: Rochester, NY
"Piece of junk. Useless warranty"
Piece of trash. Numerous parts replaced and completely rotted out within 4 years. Called the company and their warranty is essential useless. I was told that although I have a 10 year parts warranty it does not cover corrosion so what the hell does it cover , fire and lightening! Other reviews are correct in that Payne is an absolute pain. Poor customer service. Will never purchase again.
Date created: 2016-11-13
Name: Joe S.
Location: Charlestown, SC
I had the fan motor go out after three years. The senior service provider was only interested in finding a loophole to not honor the warranty. The small 1000 square foot building has a shop up front and residence in back. She claimed that since it did not show two separate addresses the warranty was void. I had a leak in the air handler of my Trane x15 after three years. They came out and replaced the entire coil system. I highly recommend Trane and suggest staying away from Payne.
Date created: 2016-10-21
Location: Philadelphia, PA
"Payne is aptly named because it is a pain"
A/C is one year old. Cooling coil is gone and has to be replaced. Under warranty but there is no coil to be had. Manufacturing one in China for us. Should take 4-6 weeks to get it. We are in 80 degree weather in October. Repair man said the units were nothing but trouble. Looked into portable A/C units but can't use one. Customer service person was very nasty and unhelpful. Asked her what she would do if this happened to her. She said she did not have central air and would not engage in hypothetical situations. Looking forward to more repairs since all the parts are now plastic.
Date created: 2016-08-08
Name: Unhappy customer
Installed by Alro Heating and Cooling in 2011. I have taken care of my air conditioner, covering it up in winter months,but it still rusted on top. The compressor went out today 8/8/16 and was still warranted but costed me $249. My old model ran from the time I bought my home in 1994 up until this unit in 2011. 5 years, really? This is what it comes down to, crap stuff being made. Worried what will happen next, so yes, piece of crap!
Date created: 2016-08-01
Name: B S
Location: Peoria, IL
"Garbage, absolute junk"
Had a Payne PA13NA 2 ton condenser unit and evaporator coil installed on 7/25/2016. Within 2 hours, the unit stopped cooling and froze up. The compressor rattled and sounded horrible. Installer came back the next day to add an additive to the lines. The unit again quit cooling after 2 hours and froze up. Installer came back on 7/27/2016 to replace the expansion valve. Again the unit froze up. A new condenser unit, evaporator coil and lineset installed on 8/1/2016. Again the compressor failed within hours. Had the installer remove the entire system. I am going with a new Lennox unit. Carrier products are junk, especially the Payne line.
Date created: 2016-07-02
Name: P. Burns
Location: Chicago, IL
My HVAC guy recommended Payne PA13NA as a good replacement for my old A/C. Unit was installed in May 2015. In June 2016 (one year and one month later) this unit completely failed (incredibly noisy, then no cool air coming through). Compressor was completely "burned out." So the compressor would be replaced under warranty, but Payne is shipping from Syracuse, New York, and unit may not be here to install for another 12 days (in 90+ degree heat). This unit is just terrible. Unfortunately it's being replaced with another Payne PA13NA and I'm expecting nothing but trouble with the second unit. I will never buy Payne again.
Date created: 2016-06-22
Name: J. Nickel
Location: Livonia, MI
This unit worked for one summer. After that, something has gone wrong every year. First, the fan blades fell off completely. The past two years, the compressor sounds like it is grinding glass. The compressor needs to be replaced, at a cost of around $1,000, but instead I'm replacing the whole unit. It will cost more, but at least I can go with a different brand.
Date created: 2016-06-06
Name: B Mitchell
Location: Dearborn, MI
"Payne does not stand behind their product"
I had a house fire in December 2011 & a new furnace & AC unit was installed sometime between 2/2012 (date the unit was manufactured) & 10/2012 (date we moved back into house). When we turned on the air the next summer in 2013 it was not cooling. We were informed the unit was never charged, therefore they came out & charged it & it worked fine through the summer of 2015. In the fall of 2015 we had a heat snap in October so we turned it on & it was not cooling again! At the end of 5/2016 we turn it back on to find out it still was not cooling. A service tech came out & put 4 1/2 lbs. of coolant in it. Within 12 hours it was not cooling again! I am being told that there is a hole in my coil which Carrier will cover (part only) but it will cost me $700 to have it replaced & get the AC running again! This unit only worked 3 seasons before breaking down! This unit did not even give us a full 12 months before dying! It is so unfair I should pay anything! Warning, do not buy Carrier or Payne!
Date created: 2015-08-02
Name: Helen B Graham
Location: Fayetteville, NC
"I am very unhappy"
I am very unhappy with the repairs that I am having to do. For example, the compressor, high suction program, stat, cycle check adjusted. Only a few items that I can understand the writing. It was installed January of 2011. One problem after another. Payne is problem!
Date created: 2015-05-09
Had mine for 6 years. Every year, something goes wrong. Hate it.
Date created: 2015-04-10
Name: Rick Horne
Location: Cowpens, SC
We have replaced (1) motor,(2) compressors. These units are a piece of junk, I would not recommend these units to anyone. Be prepared to spend and spend.
Date created: 2014-06-20
Name: K Blankenship
Location: Stafford, VA
"One month old today and its already freezing up"
$5600.00 spent. One day short of one month since the install and after less than one week of 95 degree weather the unit froze and stopped working. Thought maybe this was an unusual occurrence but after reading the reviews it seems the unit recommended to us by m&m Mechanical was money down the toilet - do not get burned like we did - do not buy this Payne air conditioner & heat pump if you want something that will work!!
Other PA13NA Reviews
Online reviews of the PA13NA seem to be mixed. A post on hvac-talk.com from a homeowner trying to decide between the PA13NA and a similar Carrier unit found most comments favoring the Carrier, although there were comments saying the units are almost the same.
Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Payne PA13NA air conditioner is comprised of the following:
- 1-year warranty on all parts
- 10-year warranty on the compressor
If the product is not registered within 90 days, the compressor warranty is 5 years. The warranty is to the original owner only and is not available to subsequent owners. Labor costs are not covered by the warranty.