Consumer Reviews of Lennox central air conditioners
Read more about Lennox central air conditioners
Reviews by Series
- 13ACX (10 reviews)
- 14ACX (14 reviews)
- Elite (12 reviews)
- HS26 (8 reviews)
- HSXA19 (2 reviews)
- Merit (15 reviews)
- Signature (8 reviews)
- XC13 (8 reviews)
- XC14 (11 reviews)
- XC21 (19 reviews)
- XC25 (2 reviews)
Date created: 2014-12-25 Name: C. Perez
Location: Leesburg, FL
"Worst unit I have ever purchased"
This is the worst air conditioner I have ever seen on the market. Not even a month after it was installed, the unit started having problems. The service people charged for every visit to do repairs. The guarantee does not exist. After two years of continuous repairs, I need to buy another A/C system. This is unbelievable.
Date created: 2014-11-24 Name: A Greer
Location: Phoenix, AZ
"Don't buy Lennox"
Purchased the unit new on 9/23/14 and have had nothing but issues. 3 days after the installation, I called for service because my house filled with smoke. 3 months later, the unit was not cooling; the tech came out 4 times to repair the unit. The unit required replacement of the pressure switch, thermostat, and all the new duct work. Now it is November, and the heating worked for a few days and then started blowing cold air. I called for service, and the pressure switch had to be replaced again. I was told it was a manufacturing defect. I had a Rudd that lasted 15 years without any problems. I will never buy a Lennox again.
Date created: 2014-09-28 Name: Kevin Sims
Location: Englewood, CO
"Cooper heating and cooling"
During the installation of the air conditioner, they were very professional and helpful and answered all questions. I liked where they put our unit in the backyard. Very happy with the unit so far.
Date created: 2014-09-03 Name: barbara brinlee
Location: Oklahoma City
"Compressor failed after less 2 years of purchase."
First Time air heating and air states it will cost nine hundred dollars for repair. Wow. My last system lasted years and repairs were not that costly. I cannot afford that kind of upkeep. First Time has not been helpful in any way of resolving my problem.
Date created: 2014-07-23 Name: Dan Dickerson
Location: st. Charles, Mo.63303
"7 years old and over $1000.00 repair"
I do not know the Lennox model, But I bought at the time 7 years ago the 2nd most efficient one they had, so it wasn't cheap. Here it is 7 years later and my a/c guy tells me he is sorry, but the parts were going to be over $1000.00 to fix. (Only 5 year warranty.) He told me he quit selling Lennox a few years ago because of all the problems!!! I tried to call Lennox to complain, but of course after 45 minutes on the phone twice I gave up. I will never buy another Lennox and will tell everyone I know to do the same!!!!
Date created: 2014-06-01 Name: M. Walberg
Location: Scottsdale, AZ
"Bad Experience with Lennox"
Have a newer home built in 2006, system is 8 yrs old last month. Decided to replace condensor coil in April due to leak in hopes that the condenser had at least a few more years of life into it. Well, that was a giant mistake, its May 31, and now I have a dead condensor/compressor and that needs to be replaced. I have a 5 ton r-22 system, not sure the model. I am spending $500 more to do this and quite frankly would never buy a lennox again. This unit was serviced regularly, so what did I waste that money for? Read the reviews of Lennox, they are overwhemingly disappointing. My advice is to go a different direction.......and for a side note, I notice Costco aligns themselves with dealers who sell Lennox, that is a huge mistake Costco
Date created: 2014-05-31 Name: amandasmith000
Location: atlanta, ga
"I'll never buy another Lennox product again."
Faulty coil caused leak on system less than 4 years old. Although it is still under warranty, Lennox will not cover the 900$ to repair. They implied that if I had gotten preventative maintenance that I wouldn't have had the leak. They refuse to accept responsibility for inferior product. Just Google or go to the BBB and you will see hundreds of customers complaining of this same issue. There are a couple of class action lawsuits in this as well, so certainly they are aware of the problem. This company's phrase is "We stand behind our products" but that's simply not true. They refuse to help. I'll never buy another Lennox product again.
Date created: 2014-05-06 Name: Howard Philips
Location: Orange Park, FL
From the start this unit was insufficient to keep my house cool. Numerous complaints and service calls resulted only in me paying for service calls and hearing: "When it gets hot the unit isn't designed to keep up". I don't know if it is the air engineers or Lennox - but I am ripped off. I cannot recommend either of these!!
Date created: 2013-12-28 Name: Scott Stone
Location: Orlando, FL
"Lennox Merit 14HPX"
Lennox info needs serious updating - lots has changed. Replaced my 13 year old Trane 3.5 ton split system with the Lennox Merit 14hpx Heat Pump and Elite Air Handler taking it to 15.5 seer which definitely qualifies for Fed Tax Credit. Met with and got several bids, most smaller companies pushed Goodman & Amana. Btw, Lennox Merit does come with 10 year warranty on parts & compressor, not 5 as incorrectly noted elsewhere. Put it this way, the installer with 12 yrs experience and no brand commission (company I chose sells all) that Lennox was a much better choice than Goodman or Amana, they also liked Trane and Rheem. I paid $4891 including all new copper & drain lines, and a new box, got a great deal it being Dec in fl. Too early to say much on durability but very happy already with noise etc.
Date created: 2013-12-05 Name: kathleen adams
"Need to look"
I have owned my unit since 2002 and every year I have had a part replaced.Never fails -- right as it gets cold it shuts down. I most definitely don't recommend a Lennox Unit. I was not satisfied from the day I bought it. 2 months of buying it the motor was replaced.These units are not worth the $6,000.00 I paid. Forget about them doing anything because they don't care.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.