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Consumer Reviews of Lennox central air conditioners

#54  of 70 brands of central air conditioners
23% of customers recommend
2 of 5 stars 342 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2008-09-10 Name: Greg Mason
Location: Carnesville, GA
Years owned: 4

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Lennox poor quality"
A Lennox unit was installed by my builder in Jan 04 and within a year had to have a freon charge, the next year another charge was required. This year had a "surprise" another charge, then the outside unit cooling fan gave out. Not covered by Lennox. What a piece of crap. I am going to replace this nightmare and it will not be a Lennox.

Date created: 2008-08-29 Name: Larry
Location: Minneapolis, MN
Years owned: 13

Satisfaction Rating:
5 of 5 stars Very Satisfied

"13 year old unit"
Compressor went out. Warranty is 10 years. Cost to fix over $2,000.00 Per service, best to get a replacement. Next one will not be a Lennox.
Date created: 2008-07-14 Name: Dave D
Location: South East Michigan
Years owned: 10

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied

Worked ok had to have it serviced 3 times last time compressor shorted out... they have the 10 warranty worked out perfect......
Date created: 2008-06-09 Name: P.L.
Years owned: 29

Satisfaction Rating:
5 of 5 stars Very Satisfied

"29 years and still going in Oklahoma"
Bought our home new in 1979 and it came with the Lennox A/C and gas heat. We never had maintenance done, but did use the water hose to clean out leaves and dirt a few times over the years. We are not good at replacing filters, sometimes not replacing over the entire summer season, and we have indoor pets. After 15 years, we had a small leak which was repaired for very little cost. Since then, we've had Freon added a few times, and this year after a severe ice storm, we had to have a repairman out which cost around $260. Total cost on this unit hasn't reached $600 in 29 years! The furnace has never had any repair work done at all! However, we've begun looking for new A/C heating because we've heard how great and cost effective new units are. After reading the reviews, we'll stick with our old Lennox, even if our electric and heating bills are a bit higher than our neighbors with their new units. It will take some outrageous bills to equal the $8,000 average price they have paid for their new units only to have repair costs after a short time.
Date created: 2008-06-09 Name: David Elias
Location: Bethlehem, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Lennox Central Air Unit"
We built a new home and the builder (Deluca Homes) installed a Lennox A/C unit. Our fist day of hot weather came so we turned the unit on and it failed to cool the house. The builder had a service tech come out an diagnose the problem. The compressor needed to be replaced! What kind of junk is Lennox pushing on people. Based on other reviews and this experience, I would advice anyone not to buy a Lennox unit. What a piece of junk.
Date created: 2008-06-06 Name: Cheryl
Years owned: 8

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Lennon Air Conditioner"
I am being nickel’d to death with the cost of replacement parts. First $500, then another $500 and now I am told I need to spend another $500 to repair the unit....all in less than a month. I should have just bought another system. I am very disappointed in the service and in the short time I have had the unit. I keep my thermostat high so it has not been overused.
Date created: 2006-09-06 Name: Craig
Location: Los Angeles, CA
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

With a warantee of five yars, my compressor died after only three years. So I am very disatisfied with the quality of the product, but the reason why I give them such a bad review is because I spent hours securing a replacement part--and shipping was not part of the warantee. Horrible customer service. Would not wish this experience on my enemies, a sad but true evaluation. If you look at the BBB website, you'll see many complaints against this company; I am not the only one. Don't buy anything from Lennox--and don't trust a HVAC contractor that promotes their product.
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