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Consumer Reviews of Lennox central air conditioners

#53  of 69 brands of central air conditioners
24% of customers recommend
2 of 5 stars 333 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2009-02-12 Name: Eric Wright
Location: Newark, Ohio
Years owned: 40

Satisfaction Rating:
5 of 5 stars Very Satisfied

The whole neighborhood is 35-40 years old and had Lennox equipment in it and the dealer is still in business and everyone I know will continue to use this company and stick with Lennox. Some have tried Armstrong, Goodman or Trane with regrets. Luikart knows what they are doing.

Date created: 2009-01-12 Name: K. Blackburn
Location: Garland, TX
Years owned: 44

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Lennox 1965 Unit"
I have the original Lennox Air - Heat Unit in my house. I have lived there 17 years and only have had to have it serviced a couple of times with minor problems. I would say that in the 60's, this unit was built to last. I am very happy with my Lennox. I have very small electric bills year round. Hats off to the older units.
Date created: 2008-11-18 Name: N.Ray
Location: Phoenix, AZ
Years owned: 1

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Never Again"
I actually owned the unit just barely a year, as in no more then 13 months. We bough a new house, and the next year the A/C broke, and leaked all our coolant. Turns out there's a copper tube that is supposed to have space around it. Well, it didn't, rubbed against the drier filter, and wore a hole through it. After speaking with the A/C tech, as well as several others, it's clearly a manufacturing defect. These things happen, but apparently not to Lennox who refused to even consider it was their fault, insisted that it was the fault of the installer (despite the fact that's it highly unlikely it would have ben noticed), and denied any reimbursement to us (it cost us approx $650 to fix the hole, and replace the coolant). I contacted a local new station, and Lennox wouldn't budge for them. I contacted the BBB, and still nothing. I am resigned to the fact that I will never be reimbursed for this, yet determined to make sure everyone possible knows how horrible the customer service is. For that reason I will never buy a Lennox again. No matter how great their AC units might be, it is not worth the hassle, and the lack of any regard for the customer if/when something does go wrong.
Date created: 2008-10-25 Name: Lisa
Location: Arkansas
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Will never have another"
We have had our unit for 3 years and every summer and winter we have a $300-$400 service call. It is always something different. I am so sick of this unit that we are debating on getting a new one very soon. I will never buy a Lennox unit again and I would advise anyone to never have one in their home....oh yeah everything that has had to be replaced has not been covered under the warranty.
Date created: 2008-10-20 Name: Dan Moll
Years owned: 31

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Never seems to die"
My lennox air conditioner was installed in the summer of 1977. For the first 20 years we had a service policy from the installer, Prudential in Louisville, Ky. They serviced it every year in accordance with the contract. I did not renew in 1999 because of its age. Well, Itís 2008 and this darned thing seems to out to want live me. It's incredible! I shudder everytime the thing starts because oh.... it's gonna blow. But it keeps going and going like the energizer bunny and is as quiet today as the day it was installed. Remarkable.... thats all I can say
Date created: 2008-09-10 Name: M. Ross
Location: DFW, Texas
Years owned: 5

Satisfaction Rating:
5 of 5 stars Very Satisfied

"No problems"
Our home came with Lennox equipment when built - 2 3.5 ton units and one 2.5 ton (for the upstairs). The only service I've had to do on them was to top off the freon during the 2nd summer of use. The service guy told me (and showed me) that the units were apparently not filled completely when installed. He put in the recommended amount of refrigerant and all has been perfect ever since. I've had FAR less trouble with these units than the Carrier/Day & Night units at my previous house, which had to serviced and freon added every single year (to the tune of $300 or more). I would recommend Lennox to anyone.
Date created: 2008-09-10 Name: Greg Mason
Location: Carnesville, GA
Years owned: 4

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Lennox poor quality"
A Lennox unit was installed by my builder in Jan 04 and within a year had to have a freon charge, the next year another charge was required. This year had a "surprise" another charge, then the outside unit cooling fan gave out. Not covered by Lennox. What a piece of crap. I am going to replace this nightmare and it will not be a Lennox.
Date created: 2008-08-29 Name: Larry
Location: Minneapolis, MN
Years owned: 13

Satisfaction Rating:
5 of 5 stars Very Satisfied

"13 year old unit"
Compressor went out. Warranty is 10 years. Cost to fix over $2,000.00 Per service, best to get a replacement. Next one will not be a Lennox.
Date created: 2008-07-14 Name: Dave D
Location: South East Michigan
Years owned: 10

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied

Worked ok had to have it serviced 3 times last time compressor shorted out... they have the 10 warranty worked out perfect......
Date created: 2008-06-09 Name: P.L.
Years owned: 29

Satisfaction Rating:
5 of 5 stars Very Satisfied

"29 years and still going in Oklahoma"
Bought our home new in 1979 and it came with the Lennox A/C and gas heat. We never had maintenance done, but did use the water hose to clean out leaves and dirt a few times over the years. We are not good at replacing filters, sometimes not replacing over the entire summer season, and we have indoor pets. After 15 years, we had a small leak which was repaired for very little cost. Since then, we've had Freon added a few times, and this year after a severe ice storm, we had to have a repairman out which cost around $260. Total cost on this unit hasn't reached $600 in 29 years! The furnace has never had any repair work done at all! However, we've begun looking for new A/C heating because we've heard how great and cost effective new units are. After reading the reviews, we'll stick with our old Lennox, even if our electric and heating bills are a bit higher than our neighbors with their new units. It will take some outrageous bills to equal the $8,000 average price they have paid for their new units only to have repair costs after a short time.
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