Consumer Reviews of Lennox central air conditioners
Read more about Lennox central air conditioners
Reviews by Series
- 13ACX (10 reviews)
- 14ACX (14 reviews)
- Elite (12 reviews)
- HS26 (8 reviews)
- HSXA19 (2 reviews)
- Merit (15 reviews)
- Signature (8 reviews)
- XC13 (8 reviews)
- XC14 (11 reviews)
- XC21 (19 reviews)
- XC25 (2 reviews)
Date created: 2009-07-08 Name: Mrs James
Years owned: 2
It seems that from this site the old Lennox equipment works well, but the newer units not so much. I have been in my Townhome 2.5 years. It was new when I purchased. Last week my unit motor stopped working. When I called Lennox they said that it was under warranty for 5 years. So I called my air conditioning expert. He come out to look at what needed to be done. He told me that I needed to replace the motor. The problem with the warranty he said was that in our area a lot of the distributors do not like to help with honoring the Lennox parts because Lennox takes to long to refund based on the warranty. In fact I had to pay for the repairs and the new parts in full and I will get a reimbursement sometime after the Lennox company send the repair company the reimbursement. THis could be several weeks. I will never buy another house with a Lennox.
Date created: 2009-07-04 Name: C Weisler
Years owned: 7
"Don't buy this brand"
Two of these 3 ton units came with the house. From the first year one unit always seemed to be on the verge of collapse. It never worked right and the service man was at our house so often I now ask how his wife and kids are by their names. Last week the compressor went out. Should I decide to fix it, it's a $1500.00 repair and the company will only warrant it for 3 months. If I decide to spend approximately $3000.00 on a new unit it won't be a Lennox. I thought these units were supposed to last twenty years.
Date created: 2009-06-30 Name: J. Thomas
Years owned: 11
I bought this unit 11 years ago and have had to make a repair almost every one of those 11 years. I have it inspected twice a year but that didn't help because it seems to break down every summer. That is where I am now, another breakdown and it's 100 here in Tucson. I am thinking about replacing it because I am sick of worrying when it's going to break next. I will never recommend a Lennox and will never buy another one.
Date created: 2009-06-23 Name: marion
2 week old unit . dose not work , should hane kept old unit . was better then ne
Date created: 2009-06-22 Name: Crawford
Years owned: 1
"NOT VERY HAPPY"
I have had my a/c and heat all replaced in April of '08 and already have had the compressor go out on me and just today have had who knows what wrong with it. It's leaking some kind of oil out of the unit outside and we have kids with asthma......and it's 90 degrees out. I agree with a majority of everyones reviews....it's a lemmon instead of a lennox.
Date created: 2009-06-19 Name: RITA
Years owned: 3
I purchased an ac/furnace in july 2006 and since then a switch has to be replaced, the mother board and just this week the fan motor locked up. all I can say is they don't build the like they use to....live and learn...should have gone with the rheem....
Date created: 2009-06-18 Name: Martin
Years owned: 1
I bought a 4 ton Lennox air conditioner last year from Arpi's industries. I paid extra for the higher end unit that is more enrgy efficieant. I now know why it uses less energy, it doesn't work. I went to turn it on the first hot day of this year and nothing, I then called Arpis and they informed me that I'd have to wait 2 weeks for a service person and that since it had been 1 year and 2 weeks that the unit was not warrantied. The tech came over found the problem and said he'd have to order the part, a week went by with no updates so I called and they found out the part is in and that I get to wait for 3 weeks to have it installed. Summer is short here so I may get a chance to use it in the fall. I'm having similar issues with the Lennox furnace I had installed 3 years ago.
Date created: 2009-06-14 Name: Gary
Years owned: 3
"4-Ton AC Unit"
Installed a new 4-Ton, seer 15 rated unit in 2006. The coil in the air handler went bad in the first year and they had to replace it under warranty. Every Spring, the system seems to be low on freon, so not very well made. Would never buy a Lennox system again....very expensive and not very reliable...you are better of with a Carrier or Rheem for far less money.
Date created: 2009-06-14 Name: David H
Years owned: 9
"Could be better, Could be worse"
This is the original unit that was installed it the house when we built it in 1999. No choice, that's what the builder picked. In general, it works well. We have a 2,567 sq.ft 1 story and the Lennox is a 5 ton, 12 seer unit. We had a condensor replaced for about $150 after 3 years in the house. The temperature sensor in the furnace had built up and would not fire the furnace 2 winters ago. We had Mr. Cool of Plano come out and they repaired it for $80. I replace a burned out fan motor last winter for about $130 myself. On Friday, I had Mr.Cool come out again to check the system. It was 3 lbs low on R22. The service call was $165. It was hot and humid yesterday, the unit wasn't cooling great and ran constantly. They came out again today and checked it out again. It has a refrigerant leak in the evaporator coil and they recommend at least replacing it. I'm still reviewing brands and getting quotes. We'll see.
Date created: 2009-06-09 Name: K. Ruley
Years owned: 2
"Our system is a lemon"
We built a house and closed on it in Nov. 2006. We have had nothing but trouble with this unit. We have a heat pump and ac unit. In the past 4 months we have had three major repairs on this unit that is only a couple years old. We have had to have the outdoor motor replaced, a leaky service valve replaced and now the motor in the inside unit is out. It's 85 degrees where we are and we can't use our ac. We've tried to contact Lennox about their system but they want us to go to ta Kaiser who installed the unit. All ta Kaiser wants to do is charge us money. The parts are warranted but ta Kaiser wants to charge us an arm, leg and our first born child to repair a unit that is a lemon. This is absolutely ridiculous. Horrible business practices. Highly recommend you run from buying a Lennox unit.
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