Islandaire EZ Central Air Conditioner
Updated: May 26, 2016
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Read more about Islandaire Central Air Conditioners
Overview of the EZ
The Islandaire EZ is a line of packaged terminal air conditioners (PTAC) designed to replace old existing air conditioning units. EZ PTAC units replace over 45 air conditioner models from original equipment manufacturers. The units feature rifled and enhanced refrigeration coils for improved heat transfer and greater efficiency, and commercial duty construction increases durability. Each unit can be customized to different specifications and is made in the USA.
Consumer Reviews of the Islandaire EZ
Date created: 2016-05-26
Name: Steven Benham
Location: Toronto, CA
"Do not buy - ripoff warning"
Installed brand new for $3500 and promptly broke down. The part was covered but a $250 site visit was not. This unit is simply a fan as all the AC works for 5 minutes, then shuts down The fan continues to run with no AC. They cannot tell me the issue or fix it. They say I need a new one! It's 3 years old! American made by Americans. Perhaps the employees should consider it's time to stop making AC units and try something simple like making scrap metal based on the reviews.
Date created: 2015-08-12
Name: Pam Hill
Location: Thornton, CO
"Islandaire Made It Right"
We have been working with Islandaire for the last 3 years regarding some fan issues on units purchased in 2011. They have been working with my Chief Engineer to get us the parts, support and repairs that we need to keep the units functioning. They Made It Right. Thank you Islandaire!
Date created: 2015-01-20
"14 years - very happy with a great product and factory support"
All ways an exact replacement, very good quality and very quiet. My salesperson has been very helpful.
Date created: 2015-01-09
Name: John Rockford
Location: North Jersey
"Sloppily assembled junk."
This is a cheaply and sloppily made piece of junk. I bought 4 heat pumps to replace old McQuay units in a condo, and 3 have failed in 6 months. Parts take forever to be had, and it seems that their technical staff is incompetent at best, but certainly obnoxious.
Date created: 2014-11-29
Name: James T.
Location: Salt Lake City, UT
Parts are unavailable for a 6 year old unit? I had to find a motor for 277 volts in Canada. They offered to sell a new unit, though. Shocker!
Date created: 2014-07-16
"Doesn't heat or give a/c"
We bought an apt that already had Islandaire units installed. They don't adequately heat or cool a room, and are so noisy you can max out the television volume and still not hear it, the systems are so loud. I tried to get service call, they said it was no longer under warranty, but couldn't tell me when it was purchased. I asked for a service call but they said they don't service them.I Asked for anyone they knew who did, but they didn't know anyone. I tried to order filters, but they don't return calls. I called other service providers in nyc but they don't service these units because they are so poor, they can't warranty the work. So…. Get a different unit. They don't work, can't be fixed, and no one wants to be responsible for them. We are now going to change all the units to something else, we don't know what yet, but anything other than these.
Date created: 2014-07-10
Location: STAMFORD, CT
"WORST COMPANY AND PRODUCT"
Islandaire makes the worst hvac products, and they do not back up their product. Do not buy, do not look for support if you do. You might as well thrown your money out the window. I bought (3) brand new units 3 years ago, and this summer I am suffering because not one of them is in working condition. One is leaking water all over the floor and seeped sown into the wall of the tenant below me causing damages. Another will not switch over from summer to winter, and has never run correctly since purchasing. It has been pulled for repairs 8 times, and is not not running.
Date created: 2014-07-02
Name: Mary Jane
Location: Stamford, CT
Purchased the unit in August 2013 and found out this June 2014 which is less than a year old that the ac is not cooling. I was told by NorWest representative where I purchased the unit that it is a factory defect and needs to be replaced. However, Islandair claims that upon their check up they will determine whether it can just be repaired. This is unacceptable since I paid the price of a brand new unit and is still under the warranty period, I believe it should be replaced a brand new one.
Date created: 2013-10-27
Name: John R
Location: New York
Moved into a condo unit in January 2013. The PTAC unit in the main living area made a loud rumbling noise from the day we moved in. Contacted Islandaire numerous times until a rep finally came and said unit was fine. Then started getting error messages on the unit and the unit would get hot and shut off. Finally, had a compressor replaced by an authorized service repairman. Unit worked for 2 days and then again started shutting off. When I finally got through to Islandaire, they claim the unit was not serviced by an authorized repairman and now say the warranty is void. The company rarely responds to emails. You need to chase them constantly. You find yourself calling and writing emails that go unanswered. Second repair, they wanted to charge me $220 for a service call and then $850 for new compressor. The unit is not even 10 months old and hasn't worked from day 1. That said, these are the loudest PTAC units I have ever experienced. It sounds like a jet engine running in the rooms. You can't sleep with A/C on at night because of the noise. It is the worst company to do business with. I would recommend electric units rather than deal with this company.
Date created: 2013-08-09
Name: J. Hyman
Location: Bronx, NY
Moved into new construction condo on April 23, 2010. Air conditioner died in July 2013. Paid Islandaire $173 to tell me machine is dead and I need a new one. No warranty because warranty was 5 years for compressor from date developer purchased unit in 2006. Company would not consider 5 year warranty on parts/labor on replacement unit which costs $2000 in return for replacing with same brand. Sales claims unit should last 10-15 years. Would not recommend this brand to anyone. I do not blame developer for the lack of customer service from Islandaire.
Other EZ Reviews
Based on the few comments about the Islandaire EZ on HVAC forums, they are considered good units, with most problems appearing to be due to dirt. Problems with units on hvac-talk.com and city-data.com were both due to dirt built up inside the unit. The consumer on city-data.com, however, was very displeased with the company's customer service.
The warranty for the Islandaire EZ series varies according to model. The warranty lengths range from 1 to 3 years on parts and 3 to 6 years on the compressors. Select models also include a labor warranty.