Consumer Reviews of Goodman central air conditioners
Read more about Goodman central air conditioners
Reviews by Series
- DSXC16 (9 reviews)
- DSXC18 (14 reviews)
- GSC13 (29 reviews)
- GSH13 (11 reviews)
- GSX13 (38 reviews)
- GSX14 (10 reviews)
- GSX16 (11 reviews)
- SSX16 (12 reviews)
Date created: 2016-07-08 Name: James Hays
Location: Roswell, Ga
"Evaporator coil failure after 15 months"
Bought unit with a newly constructed home in March 2015. The unit failed in June 2016. The company said 1. I did not submit a registration card so my warranty was cut from 10 years to 5 years (I never saw a card), and 2. no labor or Freon was covered, only parts. My out-of-pocket for this repair was about $800. Absurd for an almost new unit. Shoddy workmanship. Their customer service agent, Valerie, was absolutely no help. Her supervisor, Claudine, was the same - basically told me 'tough, you're out of luck, we won't do anything". I recommend against ever buying anything from this company. Bad products and bad ethics.
Date created: 2016-07-08 Name: Donna Walker
Location: Navarre, FL
"I would not buy another one"
Got mine after Hurricane Dennis, had nothing but trouble the first year. Everyone should report Goodman to the Better Business Bureau for selling a faulty A/C. I had parts replaced every year. I am sitting, burning up in Florida in the hot summer and I am disabled. Taking advantage of a disabled person is wrong. Something wrong with it every year.
Date created: 2016-07-08 Name: Kim
Location: Raleigh, NC
"It's a money pit"
I have had this unit for 7 years. In the last 2 months I have had to replace 2 coils, compressor and other items. It has taken 10 days to get a coil. I live in North Carolina and it is over 90 degrees so needless to say I have been staying with friends and living out of a suitcase! My last unit lasted 17 year but it wasn't a Goodman. I have a warranty yet it costs me $110.00 to ship the coil to the distributor. I have put over $1,400 into it this year. Do not buy a Goodman.
Date created: 2016-06-22 Name: Teresa Schneider
Location: Victoria, TX
I had this unit installed 3/13/15 and have already had to replace the compressor once, in July 2015 I think it was. It is out again and the guy that installed it says they will replace it one more time but not again. I have never been so frustrated in my life. I've been without AC for a few days and he says it will take 2 days to get a compressor in but he's so busy that it will be another 3 days before he can install it.
Date created: 2016-06-15 Name: Jerome
Location: Houston, TX
"Two units gone out in three years"
We purchased two Goodman AC units about a year apart for two rental houses. We had to replace one unit in two years and the second one in three years. Very disappointed.
Date created: 2016-06-15 Name: Frankie
Location: Toronto, Canada
3 years new and I have had to service it every spring I called Goodman and they basically told me I'm shit out of luck. Now I need to replace it because it has cost me more in service work than the unit itself. Goodman your products are totally garbage! Do not buy anything Goodman!
Date created: 2016-06-14 Name: Laura Sherman
"Only 3 years old - I need a new one"
I bought my home in 2013 with a brand new Goodman central air conditioner in place. The previous owners had replaced it (should have been my first hint). 3 years later, I am paying $1200 dollars just to make this unit safe. My tenant is paying very high electric bills. I cannot afford a new unit today, so I paid $1200 just to make this one function again...after only 3 years. All of this can be backed up by my serviceman.
Date created: 2016-06-08 Name: Brenda Forsythe
Location: Citra, Florida
"Piece of crap!"
Most unreliable piece of crap out there. Poor quality work from the factory -- cheap, not worth buying.
Date created: 2016-06-02 Name: Christy Arnold
Location: Smithville, TN
We had a Goodman 5 ton unit installed in December 2010. The installers never got the heat to work to start with. In summer of 2012, the inside coil went out and had to be replaced. In summer of 2013, the outside coil went out so it had to be replaced. In summer of 2014, it had to be gassed up because of a leak. In summer of 2015, it had to be gassed up again because of a leak on the outside. Now, the compressor is out. This unit has been nothing but a piece of junk since we had it installed.
Date created: 2016-06-01 Name: Jean M Jordan
"Wish another brand had been purchased"
The first winter after purchasing the full HVAC system the heat would not come on. Had to call for service. At least it was still under warranty. They replaced the electrical board. Summer came and the AC wouldn't come on. Had to call again. Basically if I get heat in the winter I wont get AC in the summer. If I get AC in the summer I won't get heat in the winter. Since 2007 I have not gotten a full year of service from these units.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.