Consumer Reviews of GOODMAN central air conditioners
Read more about GOODMAN central air conditioners
Reviews by Series
- DSXC16 (9 reviews)
- DSXC18 (14 reviews)
- GSC13 (29 reviews)
- GSH13 (10 reviews)
- GSX13 (31 reviews)
- GSX14 (8 reviews)
- GSX16 (10 reviews)
- SSX16 (11 reviews)
Date created: 2010-08-13
Name: M. Anderson
Location: Houston, TX
"13 SEER AC, 3.5 Ton"
I had a Goodman 13 SEER AC installed July 4, 2008 and on August 10, 2010 the compressor died. I contacted a repairman and he has replaced the warranted compressor.It is over 100 degrees here and I had no choice but to pay the $550 labor and warranty handling charge. He said the $55.00 warranty handling charge is mandated by Goodman. Is this standard as he said? I am thoroughly disappointed with the rapid decline of this unit. I have lived in my home for 30 years and never had an AC unit compressor requiring replacement only after 2 years. I will also never agree to another Goodman AC replacement or purchase a home with a unit already installed.
Date created: 2010-08-09
Name: G. Hatch
I purchased a 3.5 ton Goodman ac with gas heating outside unit for my home 15 years ago. Yesterday, the cooling cools inside sprang a major a leak and lost all of the freon, so I am now ready look for another unit. The unit I have ran okay for 15 years. It had to be re-charged with freon every year because it had a slow leak. Also, the gas lighter was over powered, and I had to replace the transformer that powered it with a lower voltage unit (the part was given to me free because they knew it was defective). The gas valve also had to be replaced 3 years ago (cost $200).
Date created: 2010-08-04
"Poor excuse for HVAC equipment"
In the interest of being environmentally friendly, I replaced my 13 year old 10 seer Goodman HVAC system with a 4 ton 15 seer Goodman System. The compressor sounded funny from the beginning but it ran great most of 2009 and the first quarter of 2010. On Easter Sunday with 20 people over for dinner, it failed. My HVAC guy of almost 25 years replaced (N/C) the coolant and went on his way. On Memorial Day weekend, the System failed again. The condensor coil had developed a leak at one of the joints. It took a week to get a condensor coil from Texas. The HVAC guy never bothered to tell me the cost to me for warranty work was $1,100.00. I paid him and passed on my opinion of his lack of pre-service estimates. That evening, the compressor failed. A week later, my service call was finally answered and a new compressor was found and installed. For 45 glorious days, my house was cool. But, the 1st of August came and the replacement condensor coil sprung a leak. Now, I have returned to a 10 seer window unit awaiting phone calls, emails, or postal answers to my questions. I'm also waiting for my homeowners association representative to come proclaiming window units being a hoa violation. But now, I have a new weapon in hand, an estimate from another company who provides me different brand of HVAC system. Goodmans HVAC systems appears to lack quality control at production level. It's time for me to move on.
Date created: 2010-08-01
Name: Joe M.
Been installing them for years. No problems with them. (Must be the install) Install a time delay and a start kit and follow the install guide closely.
Date created: 2010-07-31
We have two units in our house that are 14 years old. One of them broke so we purchased a Goodman two years ago because our a/c man told us how efficient it was compared to our older model. We've had it worked on 4 times since we purchased it and now it's broken again! The repair man charges us $75.00 for every visit because only the parts are covered. I will never recommend this product to anyone. Even when it is working, it never cools like our older unit in the other part of the house. It runs all the time which isn't efficient at all!
Date created: 2010-07-30
Name: Charles Martin
"Best unit on the market"
Went to the dump one day, found a Goodman cooling & heating unit. Took it home to strip it and neighbor said let's hook it up to see if it works, so we did. It's been in my shop now for 8 years with not the first problem. Of course, I clean the coils every year and change filter once a month. Maybe some of these dumb asses would learn to maintain their unit, they wouldn't have so many problems with it. GOODMAN is #1 in my book.
Date created: 2010-07-28
Name: Marlen Diaz
Location: Miami, FL
"My worst nightmare!"
I just bought this unit on June 2010. I live in Miami, Fl. Since the first day it was installed, it has not work. I put it at 74 degrees and during the day start going up to 80 degrees. Then at night time, it starts cooling. In one month, they have sent 3 different technicians to check it out and still not working. As I'm writing now, they came to take the coil and replace it for a new one. It's so hot in Miami that I can't take it anymore. I have to leave the house with my 3 year old son. I think I bought an oven not an A/C. Never again.
Date created: 2010-07-28
Name: L. Woods
We purchased a new home with 3 Goodman units - 1 has just lost the compressor - even with the "warranty" it is still going to cost us over $1,000.000. THIS PRODUCT IS JUNK.
Date created: 2010-07-27
Name: Michael Gravitt
"Somthing I will never do again"
I will never buy a Goodman unit or a house with a Goodman unit again. The compressor has gone out and the dealer refused to replace it. The unit made date is less than 5 years and he treated us like we were trying to steal from him. The model # is cple481c serial# 0506143849. It was bought at East Tennessee Temp Control in late August of 2005. It went out again a week ago. The 5 year warranty doesn’t start till it is installed. If we are now in July 2010 and it was made in August of 05. My 2 year old can do the math. What does it matter when it was installed. But the manager Mark at East Tennessee Temp Control tells me he needs a receipt where I bought the unit. I bought the house but the developer installed the unit. Mark was able to look the unit up and told me who Temp Control sold it to and the date. He refused to print the information from the computer and stated it was my responsibility to get it. Who gets a receipt for every thing in the house when you buy it. No one does. No, not even you Mark will receive a receipt on units when buying a house. Is this how Goodman represents? I would like to talk to a Goodman representative by phone.
Date created: 2010-07-26
"Causing serious health issues for mother"
I am very upset with this company. I just logged onto this website this evening to read about what others were saying, and the majority (I think with the exception of 2 people) rated these systems "very unsatisfied" for whatever individual reason. Just about 3 months ago, our systems totally shut down and we were forced to call a repairman. He said that some part involving a fan was broken. He supposedly fixed it, and it was working fine up until this past Saturday. All of a sudden, it just totally stopped. We decided to turn the compressor off and then turn it back on again, and that worked for about a day. Tonight, the system totally stopped again. Came back on it's own and then as of now has totally stopped. My mother has a serious health condition that causes her body to overheat when she is stressed, fatigued or simply high in energy. She can be happy and laughing and the laugh will stimulate inflamation in her body, mainly her face but many other areas. Having air-conditioning is a need, a requirement for her health. Without it, everyday life can be a challenge for her as she must complete nominal tasks in the piping heat. Our house is not even a year old. It's finishing being built this March, so you could say that it is only 4-5 months old. I hate to post such negative reviews, but this is ridiculous. Someone close to me is suffering, in our brand-new house which (I am not bragging or using this as a way to advertise my financial status) cost us over $600,000. Paying all of that money is unreasonable if these problems are going to keep happening. We do not have the money to dish out on AC repair. Our whole family contributes and we have kids who need to attend school this Fall. What I am saying is that you should not buy this system. Circumstances may vary, I know for us it seems particularly unfortunate but it is true.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.