Consumer Reviews of Goodman central air conditioners
Read more about Goodman central air conditioners
Reviews by Series
- DSXC16 (9 reviews)
- DSXC18 (14 reviews)
- GSC13 (29 reviews)
- GSH13 (10 reviews)
- GSX13 (37 reviews)
- GSX14 (10 reviews)
- GSX16 (11 reviews)
- SSX16 (12 reviews)
Date created: 2011-04-07 Name: A. Allen
Location: Greenville, SC
Years owned: 6
"DEFECTIVE FROM THE START"
After putting in freon nearly every summer a tech pulled the coil and discovered a leak on the inside that could not be fixed. Bad part is their warranty ended a year ago on the unit and even though we have the documents proving it was faulty, they won't help. So now we are facing $1000 for labor and coil or a new unit for $2000. Not going with Goodman though. Researching other brands.
Date created: 2011-04-05 Name: Russell Snoddy
Location: New Orleans
Years owned: 10
When we returned home after Katrina we found our Goodman laying in the backyard but still attached to the house. It was hot so I turned it on. Worked fine. 5 years later still works fine. When it does finally fail I'll replace with another Goodman !
Date created: 2011-03-27 Name: Stephanie
Years owned: 4
"Very Unsatisfied- Bad odor from unit"
Several years ago, we had to replace our air conditioning unit. Our local dealer who is experienced, licensed, etc., recommended Goodman. Although we usually do research before big purchases, we did not since we have know the dealer for over 20 years and have been very satisfied with the business. WHAT A MISTAKE!! It worked fine the summer we had it installed. The next spring/summer when we went back to cooling from heating, there was a bad odor that came from the vents. When we called our dealer, he said something about the "dirty sock" smell that some have complained of. It was upsetting since apparently this problem is frequent enough that the dealer had a "name" for the smell. He had to come and clean the coils for the odor to go away. The next summer, the same scenario. Last year we were charged a cleaning/servicing fee of about $200. A few months ago, the unit didn't work and a part had to be replaced. The dealer didn't charge us for service that time, although he said the warranty only covers the part, not the labor. We have let him know how disappointed we are with this unit. The smell makes us sick. He says he no longer sells Goodman. Apparently we aren't his only disatisfied customers Last week, we had to turn on the cool air for the first time this year, and "dirty sock" odor again. We'll have to call tomorrow for another coil cleaning. If only we had done some research, we could have been spared this inconvenience.
Date created: 2011-03-23 Name: dd
"DO NOT BUY GOODMAN"
Date created: 2011-03-14 Name: B. Bailey
Location: Pensacola, FL
"Failure to Satisfy Warranty"
After several months of continually replacing freon in a brand new ac unit, we contacted the company asking for a replacement. For over a month we got the run around and after four months still no satisfaction. BUYER BEWARE!! These are not folks who honor their word.
Date created: 2011-03-14 Name: Danny Trent Trent Heat & Cool
Location: Jamestown, IN.
"Know your contractor"
Before buying ANY hvac equiptment do the homework and find the best dealer in your area.Price has noting to do with it. Talk to people in your area for the BEST dealer. As all dealers know the parts in hvac equiptment are all common to each other. No company makes there own parts they have the same compressor, fan motors, electrical parts, ect. made buy Copeland,GE,Honeywell,ect. The problems are most always installation. Even the coils, line sets, ect. are made by someone else. So when your looking for equiptment don`t look for Name Brand but look for the best dealer and buy what he sells. Service and knowlege of hvac are more important than brand.
Date created: 2011-02-24 Name: Eric
Location: Tampa Bay Area, Florida
6 service calls in 4 years. Simply awful. Installed by Air West air conditioning -- company can't get it fixed and has become adversarial. Avoid Goodman and avoid Air West Air Conditioning.
Date created: 2011-02-19 Name: ED SMITH
A/C COMPRESOR BROKE 2 MONTHS AFTER CLOSING ON BRAND NEW HOME. 1 YEAR LATER COIL PAN CRACKED. JUNK!!!!!!!!!!!
Date created: 2011-02-17 Name: P Rosko
Location: Ocala, Florida
Compressor died on the 6th day, the replacement compressor died in less than 1 year. 13 months & broke again. Junk! don't buy this crap.
Date created: 2011-02-15 Name: DOROTHY REID
Location: beaufort, sc
"REAL PIECE OF CRAP"
IN THE 6 YEARS I'VE HAD MY GOODMAN UNIT IT HAS BEEN REPAIRED AT LEAST 18 TIMES FOR EITHER THE HEATING OR AC UNIT. EVEN THE REPAIR MAN DOESN'T WANT TO SERVICE IT ANYMORE. WITHOUT A DOUBT, THIS IS THE WORST PRODUCT ON THE MARKET. THEY RECALLED THE 2007 TO 2008 PURCHASES, MAYBE THEY SHOULD HAVE RECALLED ALL THEIR UNITS AND SATISFY ALL THEIR CUSTOMERS. HOW DO YOU PEOPLE SLEEP AT NIGHT, DO YOU EVER THINK ABOUT THE FOLKS THAT ARE ILL OR THE ELDERLY WHO COUNT ON THESE UNITS FOR HEALTH REASONS.
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