Consumer Reviews of Goodman central air conditioners
Read more about Goodman central air conditioners
Reviews by Series
- DSXC16 (9 reviews)
- DSXC18 (14 reviews)
- GSC13 (29 reviews)
- GSH13 (10 reviews)
- GSX13 (37 reviews)
- GSX14 (10 reviews)
- GSX16 (11 reviews)
- SSX16 (12 reviews)
Date created: 2011-05-11 Name: David C
Location: Jonesboro, GA
Years owned: 5
Began leaking freon a year after installation. When charged, however, cools great in summer and furnace is very good. Outside unit is fairly quiet. I've read a lot of reviews here stating same freon leak problem. I don't think a leaking evaporator coil is an installer problem as a few have suggested. The coil is not installed by a contractor when buying a complete HVAC unit like I did.
Date created: 2011-05-06 Name: M. Allen
Location: Greenville, SC
Years owned: 6
"Better Business Bureau In Houston, Texas Will Help"
Goodman's customer service is terrible. My coil has leaked for over three years and they would not return my request for a supervisor to call me. I emailed the Better Business Bureau in Houston, Texas and got immediate email replies from the supervisors. They will take care of you if you go through the BBB. These companies have to know what we want and expect good products and service!!
Date created: 2011-05-05 Name: d. Tonsberg
Location: missouri city tx
I have 3 5 ton units in my house 2 are okay but the 3rd i have spent over 2400.00 on labor they are 3 years old and when i called goodman relations they gave me the old heave ho and said call another service person. I am going to trane.
Date created: 2011-04-30 Name: D. Thomas
Years owned: 9
"Reliable Air Conditioner"
I have owned a Goodman central AC for over nine years without any trouble. I have the unit serviced at the beginning of every season and I keep it clean and debris free. I am purchasing a new home and I need to replace the existing Carrier which is not working. I have had such good success with Goodman that I decided not to even shop around. I am in the process of hiring an A/C contractor currently.
Date created: 2011-04-27 Name: DUANE MILLS
Location: MILFORD NJ
Years owned: 4
HAD FOR 4 YAERS ,BROKE DOWN AND LEAKED FREON TWICE A YEAR FOR THE LAST 4 YEARS, TOTAL PIECE OF JUNK WOULD NOT RECOMEND
Date created: 2011-04-26 Name: Michael R.
Location: Humble, TX
Years owned: 2
Replaced my 13 year old American Standard with the same size Goodman (inside and outside units). It cannot cool my house. Even the old failing American Standard could cool the house down. They put in a larger compressor. Then an additional return air vent. It still can't cool the house when the temperature is above 90F. It froze up over the weekend, so apparently the coolant is low. Same problem last year. This thing is only 2 years old!!! It does have a 10 year warranty so the leaks will be fixed. But even if they fix the leaks, it still can't cool the house on warm days...and the warranty doesn't cover that. They say "it is working according to specifications." I will investigate the cost to upgrade to another brand.
Date created: 2011-04-19 Name: S Kennedy
Location: Pensacola, FL
Years owned: 6
"Will NEVER buy again or recommend"
I purchased and had a Goodman unit installed in 2005. I replaced both the outside and inside units with Goodman. Fortunately I have a 10 year warranty. Each year since purchased it has failed. Some years just maintenance required. Other repairs needed, a capacitor, a circuit board (thought my house was on fire with that one), the fan (a blade came loose and was knocking)and this year we are replacing the coils. I have been informed by my AC guy this is becoming a big issue with these units. Labor is not covered under the warranty so you have to cover that.
Date created: 2011-04-18 Name: Craig
Location: Orange County, CA
Years owned: 12
"Choose your Contractor"
After reading most of the reviews on this site, It really appears that most of the bad reviews actually refer more to workmanship and installation quality rather than the product itself. Leaks are due to poor workmanship of the installer and a company that doesn't return your phone calls is not a reflection of Goodman quality. Airwest, inc. has been responsive and my equipment has performed properly.
Date created: 2011-04-12 Name: M. Martin
Years owned: 5
"Worst AC unit ever!!!!"
Bought new home with Goodman unit...had freon put in at 3rd year, new condenser at 4th year and coming up on 5th year,,,,,need new unit. You don't get a receipt when it comes with a new home. How do you get it repaired? Seems like we have over 200 complaints here. I'm thinking CLASS ACTION LAW SUIT!!
Date created: 2011-04-10 Name: just another angry owner
Years owned: 5
"All those who support goodman"
For all those of you who support this company, they are well known, we are finding out, for doing things as cheaply as possible. We were just told by our service man that our unit has to have the evaporator coil replaced, just like the majority of people who have the same unit. They used cheap Mexican crap, and homeowners have been responsible for replacing them. Just like car manufacturers, where is the recall and doing what is right? They might sell more than anyone else, but I will never EVER trust this company. Do not blame the installers. Blame the company who does not do what is right.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.