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Rheem Central Air Conditioners
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Rheem Central Air Conditioner Reviews
Showing 16-20 of 238 reviews
"Loud unit and bad service"
Royal Air and Heating in Dalals installed a Rheem unit at my house. The unit is extremely loud and it is like living next to a ships engine room. Even the inspector who came out on the permit said the unit sounds like a 40 year old unit. The Rheem unit replaced a 20 yr old unit and the new Rheem unit is louder than my old unit. It is also next to the master bedroom, so you cannot sleep in that room. In June 2017, Royal sd a Rheem rep will have to come out and check it. It is now the end of September 2017 and still no rep. I also contacted Rheem. They called me back and said they will follow up. They never did. Don't allow anyone to install one of these units at your house. It is a headache and you will not get any customer service. And, you will be waiting forever for a Rheem rep to come out. Surprised this awful company is still in business.
"Bad coils understand Rheem knew this want me to pay for expensive service call not happy"
Was told by service tech that this unit had coil problems. Rheem knows this and done nothing about it. Was told coils were made in china and the new coils will come from mexico. In the mean time this will cost me over 300.00 dollars. Air condition. Was 3 and a half years old when problem was noticed. 4 Years old now. I'm 76 years old and live on fixed income. May not get unit repaired.info came from service dealer who installed unit.
"Not happy with Rheem"
Solder joint broke inside the condenser and leaked out all refrigerant. Called Local AC contractor and paid $380 for repair. Called Rheem and talked to the worst customer service person ever. Rheem claims that they only will pay for parts replacement and since there were no parts installed then they were not responsible. The solder joint that broke was obviously a factory defect. Rheem will not accept any responsibility for this shoddy assembly. So if you choose Rheem, do not expect any support from the manufacturer.
"Zero customer service, no written warranties"
Purchased Energy Star split system through Home Depot. Was told there was a 10 year warranty on the compressor and 25 year warranty on the heat exchanger. Installer tells me there is nothing in writing beyond that statement on the contract I signed. Cannot register the units on the Rheem website because it will not accept the installation date. Tells me to contact my installer who tells me they have nothing to do with the Rheem online registration. There is no phone number for Rheem and they have not responded to the three contact forms I have sent. Once they have your money, they don't care.
We had a house fire 2011. Occupied home December 2011. Installer was to register a/c. We've had 5 service calls since installed. 2 major parts replaced and Rheem would only give us a 5 year warranty on parts instead of the 10 yr stated in their brochure because the install date was not recorded on their website within 60 day. We were told installer would register ac which they did not. I have proof of purchase on ac; however, Rheem will not give us full warranty. I would never purchase another Rheem product because they will not honor their warranty. We may have to replace this ac. We have already invested $2324 on a 5 year + 7 months ac.
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