Spent $8,000 for a brand new ac 3 years ago. Have had constant issues from day one, including leaks and loss of refrigeration/coolant. They will not honor the warranty at all. The ac company I contracted with will not help me at all, as their Rheem rep here in St. Pete has told them that Rheem does not pay back vendors 9 out of ten times. So, I am stuck with an absolute lemon, don't have heating/AC, and can't afford to have another ac installed. I'm up Feces Creek with multiple holes in the boat, and no paddles. Rheem is the absolute worst company and totally without a conscience, morals, ethics or common decency to stand behind their horrible product and do the right thing for their unfortunate customers.