Consumer Reviews of Carrier central air conditioners
Read more about Carrier central air conditioners
Reviews by Series
- 38AH GEMINI (4 reviews)
- 38AKS GEMINI (3 reviews)
- 38ARS GEMINI (1 review)
- 38ARZ GEMINI (1 review)
- Infinity (17 reviews)
- Infinity 21 (8 reviews)
- Performance (7 reviews)
- Performance 17 (4 reviews)
- Infinity 18 (6 reviews)
Date created: 2015-05-29
Location: Los Angeles, CA
"Lasted a long time, works okay"
We've had a carrier 5 ton air conditioner for the last 20 years. It works okay, but we've had to get the Freon replaced several times. When it is fully charged, it works very well. It can quickly cool my house down. We recently got it repaired 2 years ago. I think mainly we didn't clean it often so one of the belts wore out. When we got this changed, we also recharged the Freon. The repair was successful and now we are able to use the AC perfectly fine. I would recommend this air conditioner as it has lasted a very long time and I didn't have to replace much of anything on it. Just remember that the unit will need to be cleaned sometimes. Especially if you have a tree or bush nearby that sheds leaves. I think that was the main problem. Other than that minimal maintenance was required for this unit.
Date created: 2015-05-02
Name: S. Bialous
Location: St. Petersburg, FL
"A/C repair. Better yet, non-repair."
In short, the thermostat was blank and air handler was leaking. Sears spent 1/2 hours, they sort of vacuumed out water and looked at my 2nd air handler and charged me $220. The next day, the 2nd air handler was leaking and exactly 1 week later, the one he supposedly fixed was not working. I called Sears twice and the A/C manager (who seemed cold and uncaring) told me there will be a charge to come out again. No explanation. 'Sears' - we'll never ever buy anything there again.
Date created: 2015-04-13
Location: Trumbull CT
"Keep yourself cool with Carrier"
I've owned this unit for about two years and its great. On those really hot days it does the trick. I like it because it is very powerful keeps everything cool and never have any problems. Even when I fired it back up again during the start of the summer after sitting idle for so long it had no issue with working. The only dislike is it is a quite large unit and it is hard to cover and clean when leaves and other debris get into the insdie of the unit. I would definitely recommend this same unit and company to a friend. Carrier continues to provide awesome products with great features.
Date created: 2015-03-22
"Carrier central air"
Had the unit for 13 years with nothing but normal maintenance done. Never a problem.
Date created: 2015-02-09
Name: T Stinnett
Location: Dallas, TX
"Tough go with Carrier unit"
We purchased a Carrier AC/Heat Pump (16 seer) in June 2005. In the less than 10 years we have owned this unit, we have had nothing but trouble with it. Here is a rundown of issues: 2/5/10 - Replaced the compressor. 2/24/10 - Replaced the evaporator coil and fan coil. 4/5/10 - Replaced the compressor, TXV and LIQ line dryer. 4/13/10 - Replaced the compressor, contractor, muffler, accumulator and capacitor. 1/8/13 - Had a compressor issue. 1/10/13 - Added a hard start dryer, run cap and plug. Replaced the compressor. 9/27/13 - Replaced the compressor, TXV, L/L dryer and start kit. 2/5/15 - Replaced the compressor. 2/9/15 - AC techs are at the house again working on the unit. We have had nothing but problems with this unit. I have reached out to Carrier to see what they are willing to do to make this right.
Date created: 2015-01-21
Name: Doug Pusey
Location: Palm Coast, FL
"Installing A/C filter"
I had a 3 1/2 ton 15 seer a/c unit installed 15 months ago. So far no problems, except for changing the air filter. I can't believe the hassle involved to install the new one. It's at the bottom of the unit, with several large tubes being in the way on the left side. In order to install it, you have to wiggle it, possibly move it out several times, then try to wiggle it into the unit again. What should be a simple maintenance item turns into a frustrating experience. I have watched my dealer (very reliable ) screw around it before he gets it installed. Contrary to what is recommended, the filter will be changed only twice a year when I get my semi-year check up. It's hard to believe that such a simple thing is so difficult.
Date created: 2014-09-26
Name: A. Rumptz
Location: Canton, MI
"Terrible product & customer service"
After my previous Lennox ac unit died with 30-years of trouble-free service, I replaced it with this Carrier in 2010. 4 years later, the coil is bad, and the original quiet operation is gone. The installer will replace the coil under warranty, but wants to charge $300 for the labor + refrigerant. They no longer sell Carrier because of problems like this. I called Carrier customer service to ask if they were interested in making this right (i.e., cover the labor cost, or send someone out themselves to fix it). Both the customer relations associate and his supervisor (with a hang up in between) couldn't have cared less. Save yourself the trouble and buy something else.
Date created: 2014-09-25
Our 11-year-old Carrier has been very reliable. In its life, only had to replace one capacitor ($75). Other than that, the unit has been bulletproof. It's hard to evaluate HVAC systems, due to most people only leaving reviews if they had problems. I figured I'd try to balance out the negatives with my positive feedback.
Date created: 2014-09-18
"Very disappointed in company and product"
We have had nothing but problems with this system. Have had it 3 years and bought it new. When we change it from heat to cool for the season change, it just runs and runs but wont blow cold air. We have contacted the company and asked them to replace it several times. They have made us jump through hoops, and yet we still have the same system that runs for hours and does not cool our house! The "fix" they tell them to do only fixes it temporarily, and it gets really hot in the mean time. Blah.
Date created: 2014-08-07
Location: Louisville LY
"Waste of money!"
We purchased our A/c and furnace combined unit in December of 2012. It was installed on 19th December 2012 and by this August (6th August 2104) the condenser failed and we had no air. A fuse also blew. The unit is a little over 19mths old! Our previous combined unit which was 45 yrs old when we moved into our home did not even start to go wrong until it was 48 yrs old! It fina;lly failed altogether at the age of 51 yrs! Do not get this model; if any made by "Carrier". The technician that came out to replace the compressor and fuse told me that "Carrier" are infamous for manufacturing faultyu compressors and that it drives him crazy. It was not surprised when he found ouyt the cause of the problem., Stay away from "carrier" at all costs. They will on;y cost you more money in the long run....or even the short run, in our case. They are useless!
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