Consumer Reviews of Carrier central air conditioners
Read more about Carrier central air conditioners
Reviews by Series
- 38AH GEMINI (4 reviews)
- 38AKS GEMINI (3 reviews)
- 38ARS GEMINI (1 review)
- 38ARZ GEMINI (1 review)
- Infinity (17 reviews)
- Infinity 21 (8 reviews)
- Performance (7 reviews)
- Performance 17 (4 reviews)
- Infinity 18 (6 reviews)
Date created: 2015-10-30 Location: Port St Lucie
"Efficient and dependable air conditioner"
We bought a home with this air conditioner already installed. The unit is approximately 5 years old. It is reliable and dependable. Cooling a home in Florida is a challenge and this unit works very well. When temperatures soar over 90 degrees for months on end, a reliable cooling system is imperative. In the three years that we have owned the home the only repair needed was to replace a broken capacitor which was a relatively cheap fix. Other than the unit being on the larger size (which is necessary) the only complaint would be that the unit is rather noisy when standing near it. Would like something a little quieter. Fortunately it is on the side of the home and not where we are when outside. Would definitely go with the same manufacturer again as they make a very dependable product and have been in the air conditioning business for a long time. I would recommend this product to both friends and family for their homes if the need arises. A good product at a fair price. Dependable and good unit.
Date created: 2015-10-06 Name: Steve Nelsen
Location: Plano, TX
"Coils replaced after 10 months"
November 4, 2014, I paid $6,400 dollars to have my 22-year-old upstairs Goodman heating and air conditioner system replaced. My old Goodman was a 10 SEER 2.5 ton system and was replaced for a Carrier 16 SEER 3 ton system. The new Carrier 16 SEER system provided me 30% lower bills through out the 10 months of use during both winter and summer. However, in September of 2015 I had the system checked along with my 23-year-old downstairs Goodman air conditioner. My 10-month-old Carrier system was already approximately 1 pound low on Freon. Further investigation found that the coils of my 10-month-old Carrier system are leaking and must be replaced. The company that did the install is replacing the coils at no cost to me because I have a service agreement with them. However, I am now reluctant to install another Carrier system to replace my downstairs system because of what I would call shoddy manufacturing by Carrier.
Date created: 2015-09-28 Location: Los Angeles, California
"A non-biased review of Carrier AC units"
I have had this unit for less than a year now. Obviously I have had no need to repair it. But if in case I would need to, I have peace of mind knowing I have a unit that has a 10-year warranty on it. Aside from that I feel the best part about this is the quiet operations of the AC. Decibels and stuff like that are clearly indicated on the packaging and stuff, but you really get to appreciate it after it has been installed. So far I have not experienced any problems with it. And the only thing I dislike about it is the expensive upfront cost. But then again, you get what you pay for. In this case the money I shelled out was very much worth it. And I'd definitely recommend this to any friend that plans to buy AC units in the future.
Date created: 2015-09-11 Name: charles jacobson
Location: New Smyrna Beach, FL
"Rusting AC outside, close to ocean"
Within three months the unit started rusting. Bought a coastal rated 5 year guarantee. Now it's about a year old and it will never make it two years. Around the curves of the unit the outside grating has terrible rust, a very poor paint job. Called Carrier and they would not do anything for me. No one should buy a Carrier near the beach, they have poor quality.
Date created: 2015-09-04 Name: Gregg
Location: Minnetonka, MN
"Carrier is a joke"
I had a brand new Carrier furnace and air conditioner installed. The equipment is just over 2 years old and about 2 weeks ago the AC quit working. I paid $130 for the repairman to tell me I had a bad coil. The $800 part is under warranty, which is great, but the $600-800 to install it is not. I called Carrier customer service and they told me that only the part is under warranty and too bad for me on the labor. I asked if it is reasonable to have to spend $600-800 on a two-year-old air conditioner and they told me I was free to shop the labor around with any Carrier repair shop. Thanks for the great advice, not. I would think twice before purchasing a Carrier product. Before I wrote this review I took a moment to notice there are many reviews and problems similar to mine.
Date created: 2015-09-02 Name: Mike
"Filter replacement is poorly designed"
Filter replacement is underneath the unit. The filter always gets stuck putting in or taking out. It requires that I lie on the floor to free the filter from getting stuck. Whoever designed this must never have tested for user-friendliness of filter replacement.
Date created: 2015-07-29 Name: John
"Bad unit and horrible services"
Brand new one is totally not working. Worst customer service ever! Do not buy Carrier's products! It's a waste of your money.
Date created: 2015-07-24 Name: I Acevedo
Location: Fairhope, AL
"Worst experience ever"
Purchased a new unit on March 2015. 3 months later the unit is making a lot of noise, and needs a new fan motor. Carrier says because they did not sell the unit to me they cannot replace it; the distributor is the only one I can deal with and they say they can only fix it, they will never replace this unit. And me, the customer, will have to cross my fingers that nothing else happens to this unit in the future an keep paying for the unit as brand new because nobody is responsible for nothing. I have a year warranty on labor, and 10 years in parts. Besides that, nothing else can be done. It is ridiculous, such expensive machines and such bad customer service.
Date created: 2015-07-21 Name: SAD News
"13 months after it's down!"
You would think that these items are programmed by Carrier to fail! It worked well from June 12th - September 15th and from April - July 21. Yes that is all! We will see what surprise we get when the technician comes to check this! The unit is huge also. If you are getting a new one just read some reviews and stay away from Carrier, this tells you what the company's values are.
Date created: 2015-07-21 Name: noel
I am an installer from 1992. I bought a 4 ton Carrier complete and it just can't cool 1250 square feet. There's compressor noise, the coil comes with piston 82. I called Carrier to let them know what's going on, they sent an 80 piston, same problem. Now I have to pay for the customer's light bill. This crap runs all day until someone turns it off. R410 and Carrier is like a gunman robbing an old lady.
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