Consumer Reviews of Carrier central air conditioners
Read more about Carrier central air conditioners
Reviews by Series
- 38AH GEMINI (4 reviews)
- 38AKS GEMINI (3 reviews)
- 38ARS GEMINI (1 review)
- 38ARZ GEMINI (1 review)
- Infinity (17 reviews)
- Infinity 21 (8 reviews)
- Performance (7 reviews)
- Performance 17 (4 reviews)
- Infinity 18 (6 reviews)
Date created: 2010-07-18
Name: C. Morris - OHIO contractor
"HVAC UNION CONTRACTOR STEAMFITTER"
The number one complaint is coil freeze up. The number one problem we find is incorrect installation. I know, you all have heard this before. When we install in a new home, everything is new. We vacuum system down to 350 Microns, which let us know if we have any leaks or non-condensibles. I've seen reputable companies with bbb awards skip this process or not do this with micron gauges. This is a MUST! Second, we purge with nitrogen. Then we charge system. Now, with all systems having TXV's for the metering device, we have to sub cool the system for correct charge. A lot of technicians feel this is too time consuming and just feel the suction line (big pipe) and if it's cold, they think it's working. Wrong, we use a chart and a digital thermister and check liquid line. A lot of complaints about evaporators rusting is due to unit being over charged with refrigerant, or duct work not sized correctly. We size ducts with a ductulator. A/Cs that are grossly overcharged will condensate a lot, more than normal. I do find manufacturer defects in all brands and it upsets us that some companies cut costs by using sub standard materials. We can find these issues at start up by sub cooling or super heating equipment. I also read about faulty txv metering devices. A lot of these I find are over heated with the torch during install. I'm sorry not every tech is trained nor is the owner of some of these HVAC businesses. It is giving everyone a bad name. There is a set up for furnace also. It is called temp. rise. We set that with blower speed. It is too hard to find a good contractor that is going to go by these industry standards, but if you ask questions about sub cooling and super heat and watch their reactions, that should let you know if you have a good tech. It is not always mfr's issue. Good luck!
Date created: 2010-07-17
Name: Terry K
Compared to what I am reading, we seem very fortunate. Bought our home new 20 yrs ago and it came with 2 Carrier units. The smaller one for upstairs has received the most use and has been repaired 2-3 times, always minor items. Only in this latest California heat wave, the downstairs unit is not cooling. We are now considering replacement. fyi to all regarding sites such as these that post customer comments; the negative comments will always outweight the positive ones because we want everyone to know when we are dissatisfied but usually do not comment when we are happy with what we have. Do as much homework as you can by talking to many sources before you make your choice.
Date created: 2010-07-15
"Can't remember model, (14 seer puron)"
We never had a problem, knock on wood. I've learned from my experience to never buy their newest model. We always purchase the 2nd or 3rd model below their best. I had mine for five years but we sold our home moved to Arizona and I have to say, all manufacturers screw their clients when it comes to pricing their units in this state! The same a/c that I purchased for $3,500 installed is nearly three times the price and it doesn't come trimmed in gold.
Date created: 2010-07-05
Name: James Burson
Years owned: 5
"Rusty Carrier evaporator coils, maunfacturer defect"
Used a reputable builder and HVAC installer 5 years ago on new home installation of Carrier Puron system. Almost 5 years to the day, the coolant leaked out due to rusting evaporator coil. Unbelievable! A manufactured part that is supposed to be wet most of the time rusts through. That, folks, is poor design and cutting costs at the manufacturing end, not poor installation. My repairman said he has had to replace dozens of these coils in the last few years. Carrier is supposedly proud of their new "Rust-proof" coil -- which mine should have been in the first place. This explains about 80% of the dissatisfied comments I have read about Carrier tonight. If yours is still under warranty, insist on having your rusty coil replaced with the rust-proof model, otherwise you will certainly be replacing it again in short order. Color me not happy about having to spend about $1000 after 5 years on something that is all Carrier's fault. The older Carriers may have been good quality, but the ones they were making over the last 5-7 years are crapola!
Date created: 2010-06-25
Name: Denny Bee
Years owned: 5
"a/c tech- Junk"
Bought second home brand new with a 3 ton Carrier unit. Air handler circuit board went bad twice, and now at 5th year to the day I closed on the house, the condenser coil leaked and Carrier refused to replace the part because my electric was turned into my name 2 weeks earlier. So out of warranty! Bull!
Date created: 2010-06-23
Name: Larry Mullins
Years owned: 8
"Carrier 3.5 Ton Unit"
My Carrier Model 38brc042330 is a 3.5 ton unit that was builder installed. It's a base model with a 5 year warranty. It operated well for 7.5 years before the evaporator coil gave out. It's an r-22 unit, so it will not be economical to start repairing it now that parts are hard to get. A new coil will cost me 2 grand installed. The only prior service required was to replace the condenser motor capacitor. I think the unit should have done 10 years minimum. The other unit I have is a Carrier 2 ton unit that is the same age and still working. Their units work hard in the South and I think 10 years is all you can expect.
Date created: 2010-06-22
Name: Teresa Propeck
Years owned: 5
"A Lemon Air Conditioner from the start"
Our Carrier Puron unit started to need service the second year of use. The supplier warrantied it every year for the first three years and then would not any longer. Last year, we paid nearly $500 in repairs and this year went with a different repair company. We paid another $418. Now, the unit has completely shut down. It has to be replaced. I cannot believe we, as consumers, are expected to replace such high dollar services every five years.
Date created: 2010-06-08
Location: Las Vegas
Years owned: 3
"Piece of garbage!"
I purchased my home brand new 3 years ago. It came with a Carrier Central a/c unit. Every year, for 3 years, it goes out. Always a different problem and always in the midst of torturous Las Vegas heat. Last year when the tech came out to repair it, he said that he'd already done the same repair on 4 other houses in my neighborhood. It seems like we got defective units or something which of course the builder will do nothing about now that the 1 year home warranty is up. Our a/c is currently on the blink again. This time, they say it's a faulty txv and we have to wait for a part. It's 115 today and it's already been out for 2 days. Frankly though, with this piece of junk we are used to it. Every summer, we have at least 2-4 days with no a/c due to this inferior product. Next time I buy a home, I will go out of my way to make 100% certain that this brand is not what is installed. For those that want to say it's because we live in extreme temps etc., my parents bought their home out here 9 years ago. There were a ton of problems with their builder to the point that there was a class action suit filed. The materials used in their home weren't exactly high quality and they have never once had a problem with their a/c and they have never done one ounce of maintenance on it either.
Date created: 2010-06-04
Name: HVAC Man
Years owned: 13
"HVAC tech and love my Carrier!"
My Carrier (Payne) gas pack is probably over twenty years old and in the years I have owned the house, has only needed a condenser fan motor and a squirrel cage. That's saying a lot when it's over 100º much of the summer here. I used to not really like Carriers but I think I'd buy another tomorrow for my personal home. And I have been an HVACR tech since 1978!
Date created: 2010-06-02
Name: G.M. Brown
Years owned: 7
"5 ton Carrier AC lasted less than 8 years"
A local dealer with an excellent reputation installed a 5 ton Carrier AC in the summer of 2002. Installation was apparently good, and subsequent service was good. In September 2008, the unit lost all of its coolant. When we turned it on this spring (2010), it had again lost all of its coolant. As the cost of repair will be approximately $2000, the dealer recommends a new unit, and I agree, but it won't be a Carrier.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.