Consumer Reviews of CARRIER central air conditioners
Read more about CARRIER central air conditioners
Reviews by Series
- 38AH GEMINI (3 reviews)
- 38AKS GEMINI (3 reviews)
- 38ARS GEMINI (1 review)
- 38ARZ GEMINI (1 review)
- Infinity (14 reviews)
- Infinity 21 (8 reviews)
- Performance (6 reviews)
- Performance 17 (4 reviews)
- Infinity 18 (6 reviews)
Date created: 2016-12-26
Name: Maria amy fiel t. Racines
Location: Marobojoc, Bohol, Phillipines
"Unresolved warranty issues"
My AC unit failed to cool last October, after having used it for just 10 months. I reported it to the dealer, and technicians were sent after days of waiting. Diagnosis was the voltage went 200, which I do not really understand. Until now, the unit is not yet fixed because according to the service center, it really takes a very long time for Carrier to entertain problems especially on change of parts. I am planning to visit the Dept of Trade and Industry about this matter. Imagine 2 months of discomfort...what about the warranty? I cannot even give a rate of .05 for Carrier. Thank you.
Date created: 2016-12-17
Name: P holloway
Location: Lexington, KY
Every serviceman I had out to install my new unit was very professional and very polite. Yes I am super satisfied with my unit and would definitely buy it again from Bryant.
Date created: 2016-09-28
Location: Apex, NC
Bought the house 3 years ago, the unit was 3 years old. In that time 1 capacitor gone, and 2 pump fans. All HVAC systems are money pits no matter how much maintenance you keep on them. They are a waste of money. When this unit goes I will get my in-wall air conditioning units. They never break down and don't need maintenance. My maintenance costs for this so far in 3 years is $1500$ and I'm sure I'm not done. It's only 6 years old and a piece of crap...thank god for my wood burning stove for the winter! It's the worst industry to deal with...they are all scam artists!
Date created: 2016-09-11
Name: TARKESHWAR SINGH
Location: East Brunswick, NJ
"Poor design of evaporator model VL2442-UN, serial 6879"
The evaporator coil mentioned in the above title of review had its condensate tray made of iron without adequate protection from rusting. It rusted out completely and all the condensate water started pouring down on the blower fan and motor. In the middle of a hot summer I had no choice but to call ** ***** of Tinton Falls, New Jersey, an authorized Carrier contractor, who charged me a total $2,872.62 on 6/13/2015 to replace evaporator with Model No. CNPVP4221ALAAAAA, Serial No. 2115X40829. It was a highway robbery. The total cost for both the Carrier A/C and heating furnace was $4,865.00. Being an electrical engineer by profession, and having worked on Carrier air conditioning units for years for building complexes for a bi-state Government agency, I was very impressed with the quality of Carrier A/C units. That made me buy a Carrier A/C and heating furnace to replace my Sears central A/C and Westinghouse furnace after nearly 30 years of service. Very disappointed and unsatisfied with Carrier and ** *****.
Date created: 2016-09-08
Name: L Richards
Location: London, Ontario, Canada
"Faulty AC, month to fix, no compensation"
Never buy Carrier, they sit in an ivory tower and have no response to customer issues. Took a month from the date of install to replace my faulty unit. Hydro bill doubled, took a total of 10 hours off work to let the techs in the house to test their product. The rep didn't return my calls, now I'm out over $250 in wages plus $200 in extra hydro.
Date created: 2016-08-25
Name: T. Johns
Location: Atlanta, GA
"TXV expansion valves fail within 3 years."
Carrier has had a known problem with the TXV expansion valve which can fail within 3 years such as mine. They will cover the part but not the over $500 labor fee to replace it. Sad, but be ready to pay a service fee of 10% of the Carrier system cost within 3 years. Hardly a quality product
Date created: 2016-08-16
Location: Minneapolis, MN
"Comfort Model 24ABB3 is a turd"
I bought this Carrier unit through CenterPoint Energy when our old unit died and we needed to make payments on a new one. This thing is a piece or trash! I've had CenterPoint come out 3 times in 2 years to work on this pig. It gets loud as hell and can't cool once it gets muggy out. I'm glad that CenterPoint has a 5 year warranty on this, because I'm going to get this thing working or they are giving me a new one. Do not buy and shame on Carrier for selling this pos!
Date created: 2016-08-05
Location: Palmetto, FL
I have never sent out a review before but Carrier sucks. My house is four years old and I have had to get my units worked on four times. The parts are only covered a few more months and I have a service contract to have them taken care of. ***** ****** built the house and had they sent in the registration card when the house was built I could have had 5 more years coverage on the units but now ***** ****** ***** and Carrier told me to pack sand. I have nobody to blame but me. Please do your home work and do not use Carrier or ***** ****** *****.
Date created: 2016-08-05
Name: JENNY TRUSSELL
Location: West Columbia, SC
"Two years old, stopped working"
This unit worked beautifully until July 17, 2016. Since that time, I have had ARS technicians to come here five times. It is now August 4, 2016. Three different technicians have come and tried to analyze and correct the problem. None of them have been able to fix it. As I wait here in a very hot house, someone is supposed to come back today. ARS phoned this morning to say they are trying to locate a part. A new circuit board and thermostat were installed on August 3, 2016. Again, the unit quit running the next day. Apparently, ARS is not going to be able today to try another circuit board. Having purchased this unit for $9,000.00 only two years ago, I'm sure that you can understand my level of frustration and concern. My question to you is, have similar complaints been made on this model?
Date created: 2016-07-30
Name: John Filo
Location: Kettering, OH
Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound. It was advertised to be as low as 65 decibels. This is intolerable at night! Carrier couldn't care less! No recourse for me. Buying Carrier was a colossal blunder! I have no one to blame but myself. As it turns out, American Standard was the best choice. Trane was second. That was based on exhaustive research, after the purchase. I found what seemed to be endless complaints against Carrier. How do you test drive an air conditioner? Caveat emptor!
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