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Consumer Reviews of Bryant central air conditioners

Popularity:
#46  of 69 brands of central air conditioners
24% of customers recommend
2 of 5 stars 162 reviews

  • Very Satisfied
    31
  • Somewhat Satisfied
    8
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    121

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FurnaceCompare has no editorial bias towards or against any particular brand of heating and cooling equipment. Since 2002 our job has been to provide information, reviews and commentaries on equipment, not to tell you to buy one brand over another. With that in mind, here is what you should know about Bryant air conditioners.

Bryant Air Conditioner Series

Bryant’s top-end series is known as the Evolution® Series. These come in 1 and 2-stage, as well as variable speed units. Ratings reach as high as 21 SEER in this series. Bryant claims, even at 21 SEER, the units will run as quietly as a vacuum. These units are equipped with the Evolution Connex® control, which Bryant claims enables the user to control the system from nearly anywhere. We’ll get more into the Connex control later. There are six units in this series.

The middle tier of units is called the Preferred™ Series. Bryant claims they are quiet and consistent while reaching a top SEER rating of 17. This series is compatible with Bryant Housewise™ Wi-Fi thermostat, which we will discuss more later. Most also come with DuraGuard™ Plus protection system, more on that later too. Some of their compact models may not be eligible for installation in regions of the southeast and southwest, as they do not meet Department of Energy minimum efficiency standards. There are six units in this series, as well.

Bryant’s low end of air conditioners, the Legacy™ Line, can reach a SEER rating of 16.5. Bryant claims they are cost-efficient. This series is also compatible with the Housewise ™ thermostat and comes with DuraGuard ™.Some units may not be eligible for installation in certain regions, as they do not meet Department of Energy minimum efficiency standards. Again, six units are offered in the series.

Where are Bryant Air Conditioners Made?

Bryant is owned by Carrier, which is in turn owned by United Technologies Corporation. UTC is headquartered in Farmington, Connecticut, while Carrier is headquartered in Palm Beach Gardens, Florida. Carrier has manufacturing plants in the United States and Mexico.

Bryant-Specific Features

The Evolution Connex control is Bryant’s thermostat on its Evolution series. It is wifi capable and features a touchscreen. Bryant claims the user can control all parts of their home system, including zoning, humidity and ventilation. It features Perfect Heat® and Perfect Humidity®, which, respectively, aim to minimize temperature fluctuations and optimizing cooling comfort. Capable of controlling up to 8 zones. It also features pop-up reminders, including from the air filter cleanliness detection system, the TrueSense ™.

Bryant Housewise Wi-Fi thermostat is the thermostat compatible with the Preferred Series and Legacy Line. As the name indicates, it has wifi capability. The device is Energy Star certified, and Bryant claims it can save homeowners up to 20% on bills. It gives the user custom energy tips and comes with a touchscreen.

DuraGuard/DuraGuard Plus protection system, are the designs Bryant claims protects units from the elements, while also improving the durability of the product. The Plus, which comes on most mid-tier units, is what Bryant calls an appliance-style fit and finish.

TrueSense is Bryant’s dirty filter detector and comes equipped on the Evolution Series. It will alert you when the filter needs to be changed.

What do Heating Contractors Say?

Pros

  • When comparing Bryant to Payne, one contractor said it wasn’t close when it came to a unit in the Preferred Series, “Nice unit, louvered cabinet, compressor cover, high & low pressure switches, diagnostics module. Worlds above a Payne which is about as cheap as you can get out there.”
  • When compared with Carrier, contractors said Bryant is the same. One said, “They are the same exact unit same warranty same compressor same furnace different name tag who ever is going to do the best work.” Another said, “I think they may paint them a different color too. So pick the one that best coordinates the exterior of your home. j/k.”

Cons

  • While contractors agreed Bryant and Carrier are basically the same, one was taken by a Carrier product, saying, “I just have a Infinity system installed in my home upstairs. All I can say is wow. First time I've had a properly sized unit in a house I've owned. Spot-on humidity control and Its virtually silent.”

Reviews by Series

Current Series
Discontinued Series
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Date created: 2018-06-22 Name: M. Henninger
Location: Hollywood, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Very unhappy"
Purchased the unit April 2016, in 10 months a/c not working. Needed a new blower motor...installed. Have a service contract....serviced in April 2018. a/c out again. Two visits in June 2018.... lower motor out again, working intermittently. So day 2 no air...it’s 89 inside the home....now our parts are under warranty but not labor...not pleased. Big purchase...big mistake. Don’t purchase.

Date created: 2018-06-21 Name: Larry Downing
Location: Florida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Go to Las Vegas instead"
Bryant is a waste of your money. Go to Las Vegas and blow all your money at the roulette table instead. If you get three years out of a Bryant then consider yourself a big winner.
Date created: 2018-06-11 Name: S. Kane
Location: Florida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Do not buy"
This company doesn’t deserve to be in business. They sell junk and won’t stand behind the crap they put their name on. Do not waste your hard earned dollars on any carrier Bryant product. I’m sure any other air conditioning product would be a better choice.
Date created: 2018-05-31 Name: MJ wolf
Location: Nokomis, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Many problems"
Bought new system in 2015. Had issues in 2016, 2017 and 2018. Bryant response when I asked to be reimbursed for all the labor costs (hundreds with all the service calls) on a brand new system - we only cover parts. Had system had response. No more Bryants for me.
Date created: 2018-05-25 Name: D. Roberts
Location: Saint Petersburg, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"FAULTY PRODUCT HORRIBLE CUSTOMER SERVICE"
My unit had a failure of the outside coil after only 18 months. The installer, Encore Air, never even bothered to return my messages and phone calls. It took Bryant 6 days to even ship the parts by freight and another 7 for the part to arrive. People at Carrier Enterprises parts were very rude at being questioned by a homeowner about the slow shipping and their ridiculous policy of asking customers to pay for warranted parts and then refunding the money after their junk part is returned. Maybe they should move to Mexico. They might get workers who care enough about their jobs to do quality work.
Date created: 2018-04-26 Name: David
Location: Pensacola, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Awesome"
90 percent of the negative reviews in my opinion is from what I see is all on the installation and who installed it. My original ac witch was 30 years old and was a Bryant, just remember one thing you get what you pay for and if it’s been ordered online and you get some side show tech you are definitely going to have negative feedback on the system.
Date created: 2017-12-21 Name: Jodie Shumaker
Location: Florida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"New Bryant AC unit, Rotten Deal"
Spent over four thousand dollars for a new Bryant ac unit, less than a year latter compressor went out, hundreds of dollars in labor to replace, now another year later and the service co. Is here replacing the compressor again! Never buy a Bryant!
Date created: 2017-10-31 Name: A.Santos
Location: Plant City, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Bad product"
On January 27, 2016 I bought a new Bryant a/c and Heat Pump package unit.I Was told that it was the top of the line product.On January 21, 2017 The Control Board had to be replaced under warranty but had to pay $100.00 labor.On September 2, 2017 my a/c down again this time the Transformer had to be replaced part covered $132.00 labor.Today October 31, 2017 the a/c stopped working again. I would not recommend Bryant to anyone and I will never buy another one.
Date created: 2017-10-24 Name: H. Brulez
Location: Kansas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Broke down in less than 18 months"
I hope you research your air conditioner brands and stay away from Bryant. We had our break down in less than 18 months with a bad transformer. Although the parts are covered, labor is not. It’s unfortunate to have this as a standard practice when I wouldn’t be needing the labor if the product had any quality.
Date created: 2017-10-17 Name: Holly Sisti
Location: Holiday, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Horrible product... do not buy!!!"
Second time in 6 months that we've had to replace the motor. Our rep took good care of us; however, when I called Bryant, whomever answered the phone hung up on me after hearing my issue. Very unprofessional people to deal with and we will never purchase another Bryant product again!!!
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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.

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