Bryant Legacy Line Central Air Conditioner
Updated: Sep 8, 2016
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Overview of the Legacy Line
The Bryant Legacy Line is a split-system air conditioner with an efficiency rating of up to 16.5 SEER and a capacity of 1.5 -- 5 tons. It is equipped with a copper tube / aluminum fin coil which increases efficiency while providing protection against rust and corrosion, and a factory installed filter drier provides protection for the scroll compressor. The unit features a galvanized steel cabinet with baked-on powder paint and wire coil guard for increased durability. The Legacy Line uses environmentally-friendly Puron refrigerant.
Consumer Reviews of the Bryant Legacy Line
Date created: 2016-09-08
Location: Fishers, IN
Our unit is 3 years old and the coils already went out. Parts are under warranty but still cost $1000 for labor to replace. Called Bryant Customer Service and they were unwilling to help and just plain rude. Less than 24 hours after having the coils replaced the capacitor motor went out. Unbelievable. I am in the process of having the Bryant junk replaced with a quality unit from a reputable dealer. I will never purchase another product from this company.
Date created: 2016-05-27
Please do not buy a Bryant AC. I bought this central AC in July 2014 and tried to start it up for the first time this year. It does not cool, the compressor is no good. Good news is the compressor is warranted for 5 years, bad news is the customer is responsible for labor & all other costs. So much for that warranty. Haven't received the bill but it will be costly. Buyer beware. Called the company & spoke with a supervisor. I'm sorry but there is nothing they are willing to do.
Date created: 2015-06-13
Location: Houston, TX
"No more Bryant for A/C!"
Installed less than two years ago and the outside unit went dead. The outside coil leaked! There is a warranty for the part but I have to pay for labor. After one hour of work, it is $500 and the guy told me it was cheap for me. I disagreed! After paying $4000 for the unit and paying again in less than two years? No, it was not cheap! A warranty does not mean much when labor costs this much; it only make the A/C shops richer. And I suppose those shops love Bryant too. Think twice before buying Bryant...do your own research.
Date created: 2014-11-04
Name: John Martinez
"Poor quality and extremely noisy"
I do believe that most residential central air conditioning units that have problems are from improper installations. I had one mistake that the installer made. This was causing repeated blower failures from improper air flow. I had this corrected and paid for this. Now, for the loud noise coming from the condensing unit, that is another story. When the unit shuts off, a loud "boom" is heard. This noise will wake you up at night and it can be clearly heard from my neighbors that live on the opposite side from where the units are located. This has been like this from the very first day of installation. Bryant's so-called senior reps came out and did a really good song and dance about how this is normal. After many phone calls (most not returned), the factory reps came out and changed the compressor and then the compressor mounts. This has done nothing to fix the problem. The people at Bryant are very hard to deal with, blame everything on the installer and then tell you this is the way it is. It took over four months to get a site visit. They did try to fix it and have failed. Bryant does very little to resolve problems. This entire company's employ will hide behind their warranty instead of standing behind their products.
Date created: 2014-09-30
Name: Patricia Rogers
Location: Holiday, FL
"Inability to repair leak in a timely manner."
I purchased air conditioning unit from Mario's Air Conditioning, Hudson, FL. The PVC pipe in the garage leaked and it took 2 weeks, and numerous trips, to finally decide to replace pipe. I felt this was entirely too long to solve the problem. The unit has worked fine the whole time.
Date created: 2014-08-22
Name: J Nelson
Location: Racine, WI
Moved in house on Sept 2011, now August 2014 after only 2.5 years worth of use, the compressor is shot. Called the local service repair center who installed it, that will be $550 to fix. Give me a break. Call Bryant directly to try and get some relief, sorry the labor is not our responsibility. Absolutely no hlep from customer service. After everything else I have read on this page, not looking forward to my coils failing.
Date created: 2014-07-13
Name: Dulce M Garcia
Location: Tampa, FL
"Don't buy Bryant"
On July of 2010 after 17 years of service my Carrier ac unit finally broke so I asked for a few estimates and decided to buy a Bryant ac unit from Ierna. Since the Bryant unit has broken 3 times since then, and I have paid a total of $490.00 to replace the pieces that were still under warranty.
Date created: 2013-05-24
Name: Matt U
Location: North Platte, NE
This air conditioner came with the home I purchased 6 years ago. Just had a tune-up performed for the summer and everything was fine. It cooled my home great for 6 years. I am considering replacing my furnace and would definitely consider another Bryant for my purchase.
Other Legacy Line Reviews
A comparison between the Bryant Legacy Line and a similar Payne air conditioner on hvac-talk.com found most people preferring the Legacy Line, with one contributor mentioning the quiet operation and another stating that the Legacy Line has better coil protection. A noise issue was mentioned on gardenweb.com, which professionals on the site believed was due to the furnace and not the air conditioner.
Legacy Line Warranty
Product registration is required within 90 days for maximum warranty coverage. The warranty for the Bryant Legacy Line air conditioner is comprised of the following:
- 10-year limited parts warranty
- 10-year limited warranty on the compressor
If not registered within 90 days, the parts and compressor warranties revert to 5 years. Labor and shipping costs are not covered by the warranty.