Consumer Reviews of Profab wood furnaces

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Date created: 2013-02-21 Name: bruce w. thurston
Location: Southern Ontario

Satisfaction Rating:
Review:
"Lots of Problems"
I am still having problems with my ecb200a furnace Serial no. e2a000005 built October 2007. This unit was sold to me and installed by a dealer in December 2007. The dealer left his position with sales and service of these stoves about a month after we bought it. This furnace has been repaired 4 times now for leaks in the firebox (3 times) and 1 tube leak which I was able to repair myself. It lost all of its water on February 7, 2013 and I cannot see where the leak is nor can my repairman. In the fall 2011, Sam Zehr from Morningdale plumbing (519-577-5942) examined the furnace and was able to have it repaired so that it was operable over last year’s burning season, as it is utilized only during the cold months. When this stove was installed the proper water treatment was put in but Mr. dealer did no water test and no instructions as to the proper use and care were given although the appropriate water levels were maintained. From looking at thier website they do not even offer this unit for sale anymore which makes me think that they recognised that it had problems. In talking with other furnace manufacturers (as I am looking for a replacement) more than a few have heard of this problem with the Empyre(profab) ecb units burning out. I have had problems with the air blower, having replaced 2 blower motors. The air channel plugged up with hard crystalline deposit which required taking the blower off and trying to clear the air channel which I have had to do on several occasions. The air channels inside the furnace, especially the vertical one at the back, is almost impossible to clean out as it plugs up. When I took possession of my furnace they included a gismo that you attached to a plastic rod and were to use a drill to clean the tubes which turned out to be quite useless. I fashioned a tube cleaner which I used to clean the horizontal tubes and the vertical ones were very difficult to clean. When the stove was working it worked quite well but I do not have much confidence in this unit now and question what Profab will do for me to rectify these problems. The furnace has been used for just over five years and should have been operational for a much longer period which does not speak well of thier product. Regards Bruce W. Thurston (519-740-6220)

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