Consumer Reviews of State water heaters
Date created: 2013-05-04
Location: Salt Lake City, UT
"Unreliable, Did not Honor Warranty, Parts not Available"
As a Property Manager, I deal with a lot of water heaters. I installed a State 50 gallon residential at one of our bigger residence on a recommendation from a local plumbing shop. It has an electronic (self-powered) gas valve with an enclosed combustion chamber. Looks cool out of the box, but that's where it stops. After 8 months, we had a pressure spike caused by the city that my old PRV couldn't handle and caused the T&P valve to release on the water heater(as it should). However, after dealing with the PRV the water heater would not light. The only way to light it was through a 90-second light sequence using a piezoelectric starter switch. Realizing it's less than a year old, and the starter has only been used 1 time, it should probably work. Well, after 3 calls to customer service from me and about the same from my plumber it still would not start. State was not going to pay for the plumber, nor where they going to replace the unit under warranty. If I boxed it up and shipped it back they may warranty it. Seems reasonable, leave the tenant without water for a month while State decides if they are going to replace their $600 water heater. A quote from customer service "If the water shows signs of water damage we won't warranty it." A water heater should probably be resistant to some water I think. You could fully submerge an old Rheem water heater and it would work fine once it dries out. This one gets a spray from the T&P valve and the whole thing has to be thrown out? Not a good design and I'm sure a common cause for failure. This may be a more efficient water heater, but it is not more reliable, and you won't save money or reduce your carbon footprint by buying one, since you will be sending a lot of them to the dump. On another note in Salt Lake City, there is one guy, and one plumbing distribution store that can warranty items for you (but still doesn't know anything about them).
Date created: 2013-03-30
Name: Mike Miller
"Keep having to wire brush thermocouple"
Constantly have to wire brush thermocouple to get hot water. I understand this is a very common issue. Will not buy State again!!!
Date created: 2013-02-28
Name: J B
Location: Newton, NC
"Don't throw your money away on a State WH!"
The obituary reads: a brand new State Select 40 gallon installed on 8/20/10 passed away on 2/27/13. It survived by two very angry people taking cold showers until it can be replaced.
Date created: 2013-02-18
Name: Craig O'Neil
Location: Lancaster, PA
"40 Gallon Gas Water heater"
I have the original model 40 nov to 40 gal 40000 btu gas water heater since 1992 and it is till going strong. My question is if I buy same or equivalent one would it be made same quality as then???
Date created: 2013-02-03
Name: Carol Pate
Location: Channelview, TX
"Built in 1981"
I just had to have my State water heater replaced. It was manufactured in 1981, so it lasted over 30 years. So, when it broke, I didn't hesitate buying another State water heater. I am very pleased with my State water heater and would buy it again. I believe that has to be a record of how long the water heater lasted. If not, it should be.
Date created: 2013-01-20
Location: fresno ca
"State Select is horrible"
State Select water heaters are horrible. Ours continues to have the pilot light shut off during cold days so you get a double whammy in the morning: cold floors and cold water!
Date created: 2012-12-17
Name: Len b
Location: santa rosa ca
State Select The Experts choice. It sure is if you want to make money by replacing it every few years. The pilot light in mine won't stay on.
Date created: 2012-12-03
Name: Cooper sines
This thing is 5 years old and it makes my tub cold every other night. It sucks!
Date created: 2012-11-30
Name: G. Wade
Location: Ashburn, Va
"State Select is Awful Stay away"
My water heater goes down after 4 years, my plumber troubleshoots the problem but won't offer any help because they claim the vent is 1' longer than recommended. They would not even sell me the part. Funny thing is that it was their recommended contractor that did the install who also would not stand behind his work. Seems like these guys are made for another. Anyhow, save yourself the headache and expense and try something else.
Date created: 2012-11-28
Location: Manistee, MI
"50 Gal electric"
This electric hot water heater was installed on Feb 22, 1989. It's starting to be a little slow in the recovery area. I don't know about the quality of State now, but my experience with a my water heater that has lasted almost 24 years tells me they made a good product at one time.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.