Consumer Reviews of State water heaters

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Date created: 2013-05-17 Name: Jerry Gresham
Location: Atlanta Ga

Satisfaction Rating:

Review:
"Zero Warranty Poor Product"
I had a State water heater under warranty. It stopped working so I called the plumber that installed it. When he arrived he called State tech dept. and they told him to replace several parts, which he did. The next day no hot water! I called State customer no service and spoke to a very argumentative rep, so I ask for a supervisor. All I wanted is to have the unit replaced under warranty. I was told that the warranty was only if the tank leaked, not if it quit working. After my third day of cold water I purchased different brand of water heater and ow have hot water again. I would NOT recommend a State unit to anyone!

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Date created: 2013-05-16 Name: Colleen Walker
Location: Lindsborg, Kansas

Satisfaction Rating:
Review:
"Hot Water Heater with Heat Pump"
We always have no hot water. Constantly have to unplug it and plug it back in. We are on our second one in 4 years. The same thing happens every time. It will not stay lit even with replaced parts. These are the biggest pieces of junk ever made. Will never buy again and have nothing good at all to say.

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Date created: 2013-05-12 Name: S. Taylor
Location: Henderson, NC

Satisfaction Rating:
Review:
"Just Made it Pass the Warranty"
My State hot water heater came with a six-year warranty. At five and a half years, the entire burner assembly went out. I called up customer service and they sent a replacement burner assembly at no cost. I replaced it myself and worked fine. A year later the tank began leaking. It is obvious State manufactures the heaters to only last the length of the warranty. If you are looking to buy a water heater you can depend on for many years I wouldn't recommend a State. Replaced my old one with a Whirlpool today and an extended warranty from Lowe's. Hoping for a long life. Time will tell.

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Date created: 2013-05-07 Name: L. Madsen
Location: Southern Iowa

Satisfaction Rating:

Review:
"Working Since 1988, May She Rest in Peace!"
Just thought I'd pass it on. Our State 56 gal. electric water heater just sprung a leak. Live on a farm with hard water, never drain or flush it and only had to replace the elements once,(which we did ourselves). Hope the next one is just as reliable!

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Date created: 2013-05-04 Name: Kelly
Location: Salt Lake City, UT

Satisfaction Rating:

Review:
"Unreliable, Did not Honor Warranty, Parts not Available"
As a Property Manager, I deal with a lot of water heaters. I installed a State 50 gallon residential at one of our bigger residence on a recommendation from a local plumbing shop. It has an electronic (self-powered) gas valve with an enclosed combustion chamber. Looks cool out of the box, but that's where it stops. After 8 months, we had a pressure spike caused by the city that my old PRV couldn't handle and caused the T&P valve to release on the water heater(as it should). However, after dealing with the PRV the water heater would not light. The only way to light it was through a 90-second light sequence using a piezoelectric starter switch. Realizing it's less than a year old, and the starter has only been used 1 time, it should probably work. Well, after 3 calls to customer service from me and about the same from my plumber it still would not start. State was not going to pay for the plumber, nor where they going to replace the unit under warranty. If I boxed it up and shipped it back they may warranty it. Seems reasonable, leave the tenant without water for a month while State decides if they are going to replace their $600 water heater. A quote from customer service "If the water shows signs of water damage we won't warranty it." A water heater should probably be resistant to some water I think. You could fully submerge an old Rheem water heater and it would work fine once it dries out. This one gets a spray from the T&P valve and the whole thing has to be thrown out? Not a good design and I'm sure a common cause for failure. This may be a more efficient water heater, but it is not more reliable, and you won't save money or reduce your carbon footprint by buying one, since you will be sending a lot of them to the dump. On another note in Salt Lake City, there is one guy, and one plumbing distribution store that can warranty items for you (but still doesn't know anything about them).

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Date created: 2013-03-30 Name: Mike Miller

Satisfaction Rating:
Review:
"Keep having to wire brush thermocouple"
Constantly have to wire brush thermocouple to get hot water. I understand this is a very common issue. Will not buy State again!!!

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Date created: 2013-02-28 Name: J B
Location: Newton, NC

Satisfaction Rating:
Review:
"Don't throw your money away on a State WH!"
The obituary reads: a brand new State Select 40 gallon installed on 8/20/10 passed away on 2/27/13. It survived by two very angry people taking cold showers until it can be replaced.

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Date created: 2013-02-18 Name: Craig O'Neil
Location: Lancaster, PA

Satisfaction Rating:
Review:
"40 Gallon Gas Water heater"
I have the original model 40 nov to 40 gal 40000 btu gas water heater since 1992 and it is till going strong. My question is if I buy same or equivalent one would it be made same quality as then???

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Date created: 2013-02-03 Name: Carol Pate
Location: Channelview, TX

Satisfaction Rating:
Review:
"Built in 1981"
I just had to have my State water heater replaced. It was manufactured in 1981, so it lasted over 30 years. So, when it broke, I didn't hesitate buying another State water heater. I am very pleased with my State water heater and would buy it again. I believe that has to be a record of how long the water heater lasted. If not, it should be.

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Date created: 2013-01-20 Name: Brian
Location: fresno ca

Satisfaction Rating:
Review:
"State Select is horrible"
State Select water heaters are horrible. Ours continues to have the pilot light shut off during cold days so you get a double whammy in the morning: cold floors and cold water!

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