Consumer Reviews of Richmond water heaters

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Date created: 2013-05-14 Name: M. Gaines
Location: Plattsburg, MO

Satisfaction Rating:
Review:
"2 Strikes"
I had a 12-year warranted Richmond 50 gal. electric water heater. It was manufactured and installed in 2008. In late 2012, it began leaking from the lower element. I contacted Richmond and they sent me a new element. When I removed the lower element, the threaded area of the tank had severely corroded. I again contacted Richmond and they told me to take my water heater to the point of purchase (Menards) and they would replace it. They indeed did. I had my new heater installed yesterday. I had great hot water for about 12 hrs, and then it quit working. Called Richmond today, and they had me call an electrician. Bad thermostat. They are overnighting the new part, the electrician has to then return. Richmond is supposed to reimburse the cost of labor. I hope this indeed happens!

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Date created: 2013-03-16 Name: M Harding
Location: Minnesota

Satisfaction Rating:
Review:
"Nothing but problems."
We purchased this tankless waterheater in 2008 w/ the expectations of saving money. This unit has been problems from the start. Customer service has been very little help because the error codes are so vague. Since purchase we have replaced all the electrodes, the burner and spent approx. $600 on labor charges to have the unit cleaned. We have been with out hot water for a couple days, and are in the process of throwing this unit in the garbage (where it belongs) and purchasing a 50 gl standard type heater. I can assure you that it will not be a richmond product or any other brand manufactured by this company.

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Date created: 2013-02-09 Name: Cliff Lanning
Location: Grand rapids, MI

Satisfaction Rating:
Review:
"Very deceptive company"
This unit started out great and then after one year started throwing error codes. I found out that “normal" maintenance on this thing is going to cost me an extra $200 - $500 each year! According to Rheem (manufacturer of Richmond products) I need to have a Plumber come out twice a year and descale the unit and then about every year to year and a half I need to have it completely disassembled and the burners and igniters cleaned. What a deal this thing turned out to be!

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Date created: 2012-12-04 Name: Chilli
Location: Chicago, IL

Satisfaction Rating:
Review:
"Power Vent"
Rheem does not stand by their products. I had issues from the time the hot water heater was new. The error codes were misleading as finally years later it issued a control valve issue. Turns out it was the control valve all along since the problem would repeat itself every few months(always required re-setting the power). I read that this was a recurring problem on these models. When I called Rheem, they were very argumentative and even though they admitted this was a re-curring problem on these models, they refused to cover the defective product. a new valve costs as much as a new water heater. I will never buy a Rheem or Richmond product again.

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Date created: 2012-10-08 Name: Kim H.
Location: Schaumburg, IL

Satisfaction Rating:
Review:
"Don't waste your money on this product"
We bought this Richmond Hot Water Heater 6 years ago, this is the 2nd time that the unit malfunctioned. Seems that the dial has popped on the heater, and we have no hot water. Plumber came out, ordered the part through the manufacturer, and took forever to get. 2nd time (last week) it went out again, we were told that the part would go out the next day, and we would have it in 2 days - we waited for a week, and nothing came. I called 1 week later, and they said that the part was back ordered and would ship that day. Richmond's customer service stinks, they didn't care that they didn't even bother to call and inform us of this delay, nor did they seem to care that this is the 2nd time that this part went out and we have no hot water for over a week again! Would never buy this product again! Beware

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Date created: 2012-09-17 Name: Unsatisfied customer
Location: Ohio

Satisfaction Rating:
Review:
"Don't waste your money"
My husband and I are on water heater number 2. Both have malfunctioned and leaked and almost started a house fire. I called today and talked to the company and they don't seem to care. Very frustrated and unsatisfied. Where is the quality assurance on this product? Don't waste your money on a Richmond water heater.

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Date created: 2012-04-09 Name: Mr. Paul J. Schriner
Location: Ringold, Oklahoma
Years owned: 3

Satisfaction Rating:
Review:
"Terrible product/terrible warranty"
Three years ago we purchased a Richmond water heater. We are now on our third unit and it, too, has malfunctioned. We contacted the company and were told to return the unit to the place of purchase for replacement. We are elderly and reside in a rural area and are in no position to be returning a water heater. The Richmond spokesperson said we were "screwed". Think twice before purchasing from this company.

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