Consumer Reviews of GENERAL ELECTRIC water heaters

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Date created: 2013-04-10 Name: Bob Brewton
Location: Lake Kiowa, TExas

Satisfaction Rating:
Review:
"GE Hybrid water heater service problem"
Apparently the new GE Hybrid water heater has a real service problem. I was told by the GE service center supervisor, that in order for the high efficiency portion of the heater to be serviced, the technician needs get behind the water heater. Almost impossible, when the heater is installed in a closet or even up against a wall. Note neither the marketing information or the installation instructions documented this. I was told that even though the heater is still under the GE warranty, I would have to pay a plumber to uninstall the heater and put it in the middle of the room in order for the technician to have full access to the rear of the unit, before they would honor the warranty. After the repair pay the plumber for another visit to re-install the heater. Losing 4-5 days of hot water in my house. I paid $1,730.92 for this “high efficiency” heater. When a normal heater would have cost around $450 and now the high efficiency portion will not work unless I pay an additional unknown hundreds of dollars for two plumber visits. What good is the GE warranty, plus I wasted $1,280.92. If this was your product I would want to know for resolve.

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Date created: 2013-01-22 Location: New Freedom, PA

Satisfaction Rating:
Review:
"Reliable and Efficient"
We've owned our water heater for about six years. It came new with our house. It always provides ample hot water for a family of five. It has never been serviced beyond annual venting to reduce particulate, we have a well. I added a fiberglass blanket to increase it's efficiency. I have consistently low electric bills, so It seems to do it's job cheaply, even in winter. Overall it does a great job of keeping us in hot water.

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Date created: 2012-11-12 Name: S Lafon
Location: maryville tennessee.

Satisfaction Rating:
Review:
"Same problem over and over"
After about 10 months this water heater stopped working in heat pump mode and went back to being a very expensive electric water heater. The heat pump has now been replaced twice and now gone out again. This will be the 3rd time ge has replaced the heat pump part of the unit. I have tried to get them to replace the whole unit since it will be out of warrant in less than a month but They refuse.I Feel I have a lemon and am getting no where with GE. Customer service is poor and the wait on the phone line runs 10 to 15 min. Why can they not fix it?

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Date created: 2010-09-29 Name: Terry Madden
Location: La Crescenta California

Satisfaction Rating:
Review:
"New water no so good"
We just got this water heater and the pilot light would not stay lite.Not so good new water heater.

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Date created: 2010-09-23 Name: Alan Anderson
Location: Farmington, Ut

Satisfaction Rating:
Review:
"Awesome"
I purchased the 6 year warranty water heater and it is still going strong after twelve plus years.

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