Consumer Reviews of BRADFORD-WHITE water heaters

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Date created: 2013-03-30 Name: Sydney E. Smith
Location: Congers, New York 10920

Satisfaction Rating:
Review:
"The worst ever."
We are a plumbing contractor. Of the last 8 Bradford White hot water heaters we have installed, 3 failed at start up. One had a defective gas valve, 2 leaked at the cold water inlet to the heater, the factory fitting was cross threaded into the heater and leaked. We can't afford to install this product any longer as it will harm our reputation and cost us a lot of money in lost wages.

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Date created: 2013-03-27 Name: Robert
Location: Granbury, Texas

Satisfaction Rating:
Review:
"Crap"
Newer house in north Texas. First water heater, a Rheem, lasted 9 years. It's replacement, a Bradford White, was installed 12/2010. After four visits by our plumber to repair, we threw it out today and replaced it with another Rheem. Two plumbers tell us the bh heaters are cheap quality and not worth installing. I wish I would have known this before installing a $1000 heater, spending $600 in repairs, and then tossing it in the garbage in 2 years,

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Date created: 2013-03-07 Name: Tim

Satisfaction Rating:
Review:
"Quite possibly the worst company I have dealt with."
Water heater broke after less than 2 years. Repair company came out to try and fix multiple times. Each time, manufacturer sent the wrong part. Four days with no hot water and counting. According to repair outfit, Bradford White are cut-rate water heaters. Sounds like our builder got some kind of a deal on these. I echo many of the other reviewers' experience with this company.

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Date created: 2013-03-05 Name: Tim
Location: Beloit OH.

Satisfaction Rating:
Review:
"owner"
First one started leaking right before warranty was up. So I got lucky. Second one lasted about 7yrs. That's 2 in 12yrs. Not replacing second one with Bradford.

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Date created: 2013-02-26 Name: Jay
Location: Austin tx

Satisfaction Rating:
Review:
"If you have Bradford white that has a Honeywell valve don't buy it!"
If you live in the Texas area, Bradford white has a Honeywell valve on it and I recommend you not using Bradford white hwh. The Honeywell valve breaks down had a plumbing company out here and was frustrated with Bradford white water heaters. He says they are crap rheem the way to go I love it no problems.

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Date created: 2013-01-16 Name: GGunn
Location: Washington, DC

Satisfaction Rating:
Review:
"Broke After 2 Months"
I am extremely disappointed in this product. Only two months after having it installed, the pilot light assembly broke down. Rather than send the parts that the plumbers need to fix it, the "call center" people second-guess them and send completely useless parts one at a time. Nearly a week later and we *still* don't have hot water. If you're thinking about a hot water heater, I urge you to consider some other brand.

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Date created: 2013-01-03 Name: SP
Location: Missouri City, TX

Satisfaction Rating:
Review:
"Bradford water heater sucks and their customer service is worst"
I got Bradford water heater with my new house only to realize that it is a piece of junk and their customer service is ludicrously pathetic in just two years! They are thugs helping contractors make money for the company. I do not know how true it is, but one of the local plumber told me that my county mandated not to install Bradford white water heaters in our entire county! I do not think any plumber would like to lose work by telling lies, so I trust him.

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Date created: 2012-12-09 Name: Richard LaRock
Location: Mount Washington, KY

Satisfaction Rating:
Review:
"Electric water heater failure"
Hot water does not keep up with demands only after 2 1/2 years. The hot water heater was installed with new construction and functioned well for a period of time but now hot water is gone with only one shower.

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Date created: 2010-11-27 Name: J Iva
Location: Adrian, MI

Satisfaction Rating:
Review:
"Get the electronic ignition even if it costs more"
I replaced a 20 year old State Brand Water Heater with a BW 50 gal. unit. I could not find State Brand locally, or I would have used that brand again. The BW unit with electronic ignition saves me $92 a year because there is no standing pilot wasting gas when it is not actually heating. If the unit lasts 7.5 years it will pay for itself. The gas savings will make it FREE. It heats water in a 4 unit rental serving 7 persons and no one has reported running out of hot water in 18 months. Great recovery!

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Date created: 2010-09-17 Name: Gary Crangle
Location: Rochester, Mn 55906

Satisfaction Rating:
Review:
"TTW1 Models"
We replaced our old water heater with a Bradford-White in May of this year. We have been very happy with the performance. I have noticed a slight decrease in our gas bill as well.

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