Consumer Reviews of BRADFORD-WHITE water heaters
Read more about BRADFORD-WHITE water heaters
Date created: 2013-10-05
Name: D. Fredrickson
Location: Phoenix, AZ
"Yep, Water Heater Quit After 1 Year"
I purchased this very expensive unit to replace the prior unit that only lasted 7 years and started leaking. I was told I don't have any other option because of the situation of the water heater's being installed with a forced air venting system or something. Less than a year later, the pilot light kept shutting off. I would have to restart it every couple days. Now it won't light. Error code is that "Electronic Fault Detected". It's Saturday, so no hot water all weekend and will call manufacturer on Monday.
Date created: 2013-09-27
Name: BRUCE DIETZ
Location: tuppers plains, ohio
Had a local contractor install this unit in my home. When we filled it up with water, the relief valve leaked around the threads. This tells me, the unit was never tested to 300# as indicated on the sticker. When we tried to fire it up, the gas valve would not work. Contractor is on his way to remove the unit from the house and replace with another brand. I have no confidence in this product.
Date created: 2013-09-16
Name: Never Buy American Again!
"Yet Another Dissatisfied Bradford White Customer"
This was installed in a new home by the developers and is under warranty for another 3 years. The thermophile stopped working and the unit won't maintain a pilot light. This is apparently a known defect that has plagued this model. The thermophile unit is quoted at $500-$600. The entire heater is $400 but one part in it is $500-$600! The contractor recommended calling Bradford White's warranty department at 800-531-2111 to ask for a new thermophile under warranty and they will install it for me. Bradford White reports that they have never in the entire life of the company ever sent any parts to a homeowner and the contractor must order the part and install it via local parts warehouse. The contractor informs me that if he orders the part, he will be charged for it and of course, I will receive the bill of $500-$600 for the part even though the warranty should cover. The bottom line: do not buy a Bradford White product. This is the reason why "Made in America" mean inferior product. It breaks and the company sends the customer on a wild goose chase. Someone please sell me a foreign-made water heater.
Date created: 2013-08-22
Name: H. Lee
Location: SF Peninsula
"Manufacturer's Warranty is a JOKE"
Thermopile (part that keeps your pilot lit) failed in less than 3 years. Called Bradford White and was referred to their rep. in the west coast for warranty service. I called and was told only, the part would be covered since their labor warranty is only a year. I found the thermopile part number in the water heater's service manual and proceeded to call the authorized list of local plumbers on Bradford White's website. 1st company didn't even know whether or not they can service water heaters. 2nd company's line was busy for hours. 3rd company never followed through. After being fed up, I called the west coast rep again for a list of local distributors where I can purchase the part. He only gave me one contact and they didn't have the part in stock. Faced with the possibility of only having cold water for days (which is unacceptable), I ventured off to my local Home Depot hoping to find a suitable replacement part. Nothing! Decided to also check osh and found a Honeywell thermopile that appeared like it would work. Before installing, I verified that it was a functioning thermopile by holding it under a flame and measuring its output voltage. Install it and my family and I were able to have hot water that evening for $25. Did I void the manufacturer's warranty by servicing the unit myself? Yes, but their warranty is basically no warranty. What a JOKE!
Date created: 2013-08-21
"Does the Job"
I had a choice between Kenmore, Richmond, and this was recommended. Live in a manufactured home. It is an awesome unit.
Date created: 2013-08-09
Location: New York
After 2 years of use, the water heater stopped working. Since Bradford claim a 10 year warranty, I called them. They cover only the parts, not the labor. It looks like the parts are going to be installed by themselves.
Date created: 2013-07-23
Location: Chardon, OH
"Lasted 7 Years"
Our Bradford White hot water tank came with our house (new construction). After 7 years from date of manufacture, it is leaking from every seam, joint, etc.
Date created: 2013-06-20
Name: Mike S
Location: Nampa ID
"Defender Water Heater Review"
Our Bradford White Defender water heater lasted only 6 years. Worst water heater we've ever owned.
Date created: 2013-06-04
Made in America with Chinese performance. My Bradford White just died after a little more than 6 years. Your basement will look like it is under a hydrojet (t). Do not buy this Cra%^#.
Date created: 2013-05-28
Name: Shamus Lit
Location: Ontario, CA
"Warranty Service from Bradford-White is Total Crap"
We had a Bradford-White hot water heater installed upon the construction of a new home. Within the past years, we have had to replace the pressure release valve, the drain valve, the gas control unit and the ThermaCELL (three separate failures). All under warranty. Bradford-White's parts are not stocked at any plumbing shop within 40 Kms of our house, and so parts had to be shipped. Given we were without hot water you'd think B-W would be expedient. Not so much. They took over two weeks to get the parts and required us to pay up front even though they agreed to warranty replacement. The most recent event took nearly 5 months for them to finally reimburse us for the parts. The B-W heaters might work in the short term but you'll pay a huge price in the long term by selecting them. My advice is go to a different supplier.
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